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October 2024 by Les Alan Giraudier
The service on my turntable was phenomenal. Also, just a terrificly friendly & kind staff. Would highly recommend.
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August 2024 by KR
I went in two months ago to demo some high-end Focal and Audeze headphones I was interested in. Even though I was upfront that I had no plans on buying anything that day (and I didn't), they were very chill, friendly, and knowledgeable -- we had a great conversation and I tried everything I wanted to and then some. More recently, I contacted them via email about an upcoming product and they were swift responding and again very friendly. Excellent service; no complaints.
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July 2024 by Stephen Sun
The experience was an absolute blast! The staff's hospitality was impeccable, the equipment top-notch, and the variety outstanding—each deserving a perfect 10/10. I sampled the HiFi audiophile headphones in-store, and they were pure bliss for my ears.
Initially, I was just exploring a few options I was interested in buying. However, Mark, the headphone expert, brought out the big guns and introduced me to an absolute unit of a system. After discussing further, his expertise quickly turned my hesitancy into a confident purchase.
With the incredible variety they offer in-store, you really can't go wrong. Listening in-store feels like relaxing in a cozy café with friends, enjoying heavenly sounds of your choice. It's very welcoming. 100% recommend.
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June 2024 by Vladyslav K
Thanks Marko's (Hope it's written right?) for great customer service and good experience.
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June 2024 by Marc Shaw
Excellent service. An audio connoisseurs candy shop.
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May 2024 by Terry Cumming
Amazing store, bought a Dragonfly Cobalt USB DAC which I was really happy to be able to buy in an actual store. Greg is such a nice man and let me listen to some high end audio such as the Theory ceiling recessed speaker system which absolutely blew my mind.
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April 2024 by Edward Harris
Awesome staff and stereo equipment at this place. You're going to need deep pockets though.
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March 2024 by Megan B
I am always amazed when I call a store to ask if they sell an item, and they say "we don't, but let me check online and help you to see if someone else does". That's incredible customer service.
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February 2024 by Haze Vape Co
Looking for turntable parts, I asked Markos if I could get a little "tune up" for my ears, to make sure my system at home actually sounded as good as I thought. He generously obliged, and introduced me to a pair of entry-level Harbeths that absolutely stunned me.I've heard some incredible speakers, well into the tens of thousands of dollars range, but I didn't expect to experience what I did with the Harbeths. The best way to describe them - they were quite literally invisible to my ears. I actually had to ask what speakers were playing. They were the only speakers in the room.Thank you Markos! Fantastic experience in all aspects, customer service, education and product options.
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February 2024 by Olga Umanska (Videographer Umkooo)
for true connoisseurs of high-quality HIfi sound. I highly recommend going there
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December 2023 by Richard Adamson
Marcos knows his stuff, listens well, and will help you find the highest quality sound system that is right for your needs.
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November 2023 by Syed Ali
Marcos is well versed in the world of audiophiles, he helped me find exactly what I needed (I purchased a Focal Clear Mg). I was a bit skeptical at this place be nearly perfect with a 4.9/5, but I can personally attest to that, it's a warm and friendly atmosphere where you don't feel rushed on what to purchase!
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October 2023 by Ward Macfarlan
Another 5 star rating for a shop and staff dedicated as much to sound as they are to customer satisfaction. I'm probably as jaded as most when it comes to consumer experience these days but this place is refreshingly different. There's nothing like that "kid in a candy shop" experience that a place like this gives to any audiophile as well with their welcoming, friendly, no pressure attitude. I've done 2 audio upgrades here over the last 5 years and was completely satisfied with both, especially this last one where an issue had to be addressed after a technical problem developed after 3 months. It was not only addressed but in a positive, satisfying way that prompted this review. I had the same positive experience dealing with the manufacturer initially as I did later with the shop. If you love sound, this is the place for you!
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September 2023 by Dan
This customer service I received at The Audio Room was fantastic. Super convenient to be able to listen to everything to make a personal decision to what product matches your sound preferences. Marcos/Markos was the most passionate audiophile I have ever dealt with. Very knowledgeable and was able to explain everything without making me feel overwhelmed. Highlight for me was being able to listen to an 80 thousand dollar Focal home theatre that truly blew me away. Highly recommend!
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June 2023 by Robbie Graves
Terrible experience. Called in to get a quote. He Sounded annoyed and I had not even said hello yet. I asked if they do car audio and than he hung up. I waited a few moments to make sure I was not being transferred. Than the call was dropped.
