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February 2024 by pmsp3173
First visit but I will be back! I received superior customer service from Chloe today. She proved herself to be knowledgeable, informed, helpful and very courteous and personable! It was my good fortune to have her to deal with as mine was a reasonably complicated transaction yet Chloe breezed through the process seamlessly. I will be back.
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November 2023 by Harren Toben
Excellent location! They really helped me out with costs. Very supportive and friendly staff. Thank you!
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September 2023 by Magn3tism CA
They refused to hand over the package unless I show my passport and a credit card. The guy was using a magnifying glass to inspect my drivers licence! He did so for two minutes and then requested more documents.What a joke.
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September 2023 by tere gardugno
Is really annoying!! The front desk girl doesn’t want to help me, she refuses to given me information until I put tape on the package, then she told me ohh this paper should be inside!!! Seriously? What are there fore? I don’t want to use UPS anymore
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August 2023 by Luca Scalas
I actually had a great experience. The staff here is exceptionally helpful and competent.I entrusted them with shipping my guitar and computer, and I was relieved by how carefully they handled them. Chloe actually helped me very efficiently, and her kindness and professionalism were consistent throughout. Thank you!
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August 2023 by 나운희
I entrusted the design of business cards and poster printing here, and the result is very neat and sophisticated. PLUS, it was a pleasure to have friendly staff members?
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July 2023 by Isabella Abouarabi
The guy working alone was very sweet. They even welcome dogs into their store.Will definitely only be coming to this ups store when I need anything from them. Thank you
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July 2023 by Clémentine Gallois
I have never had a customer service as bad as from UPS Kensington. Don't count on them to help you with any kind of matter. They either make everyone in line call the customer service, or make you pay for any little thing. I seriously don't see the point of having employees working there where everything could be done from a computer, with probably a better customer experience. Or they make you wait when there are on tiktok. I rarely complain, but here there is so much to say.... Will definitely use other couriers as much as possible from now on!
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July 2023 by Reach Out
Every time I go here, I get great service and kindness! Chloe makes a special effort. Both Chloe and Will are efficient. Thanks, Lenna
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July 2023 by SoulnZest
Good service! Staffs were kind, Chloe was so nice. Would definitely come back next time
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June 2023 by Tom Porsche Brodie
Went to send an Amazon return as I’ve never done this before I was unsure on the process and the older man working was so rude, had the worst customer service and talked down to me like I was stupid when I asked him questions. Completely disgusted with his professionalism.
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June 2023 by Vicky Park
I sent a package to Vancouver from here a month ago, and it came accurately and quickly. And my moving stuff arrived safely without damage. I recommend this place for your moving.
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June 2023 by claudia yeung
Will is great! Happy with my experience, I will definitely be recommending thus UPS Store.
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June 2023 by Evan Schwindt
You really need to update your business hours or be open when you say you are. 3 times in the last week you have been closed when saying open. This can really affect people’s schedules.
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January 2023 by Kai Kramer
I saw comments and had no idea why people were criticizing the owner/customer service. He is a real peach. Save yourself the hassle. Go anywhere else.
