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November 2024 by Kelli Priore
The worst delivery company. Doesn't attempt contact when making deliveries, doesn't put dates on slips, extremely unhelpful when asked for help. Sent package back without notification. Tell me to call 1-800 customer service number they gave me, no option for customer service on the 1-800 number provided. Never use them if possible. Disgrace of a company.
Reply: your store and workers are the ones that were unhelpful when I went in and called. so they certainly didn't help the problem.
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October 2024 by Mitchell Elliott
Great service from the owner. He walked me through the paperwork and was pleasant to talk with. No problem recommending this location to others.
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September 2024 by HEMZA CHEMAA
Great customer service, thank you
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July 2024 by D K
Great customer service & great reception. Mustafa and his team are fantastic to deal with. We have done business with this location for more than a decade, welldone !
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January 2024 by husain dahodwala
Awesome customer service for all your courier needs. They provide you with appropriate options which suits your needs.
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January 2024 by Aqeel Saeed
Good service
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January 2024 by Mustafa Vora
Highly recommended for quick and committed delivery. Amazing people, extraordinary service with peace of mind
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January 2024 by Sidney Ritz
Mustafa and this UPS Store location are THE BEST in the printing service game in Calgary. He is timely, efficient and provides excellent customer service. There are not enough kind words to describe how amazing his services are and how well he treats his clients!
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November 2023 by Evan Riegel
Great, friendly people, and so helpful!
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November 2023 by Michael Daw
Update due to recent patronage. This UPS location continues to provide the most helpful, informed, and considerate service possible.
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November 2023 by Stephanie Acoose
Fast, friendly service.
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September 2023 by Tab
Everytime I go to this store, the same patient and kind man helps, and I see him also offer excellent customer service to others in the store. My favourite parcel delivery location!
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September 2023 by Danielle C.
UPS failed to follow their own procedures from the beginning & complaint/claims department refuses to acknowledge & assist. I called +20 times, sent 27 emails, kept getting transferred to other people/departments, UPS claims department didn't reply to 6 (out of 13) emails I sent, 7 emails were templates ignoring all issues with irrelevant info to the situations, 4 claims were opened with no results. I paid twice, have security footage of the package being picked up, yet UPS denies. More info below.I called UPS to ask if they offered service (for individuals not businesses) to pick up a package in Alberta and deliver it to the Wayfair Warehouse in Ontario. The answer was yes and I was told a form had to be filled out to start the process. These forms were filled out by an UPS employee. This lady (unknown name, in good faith I did not record the call or the name) arranged the whole pick up, said they filled out the forms and when I asked if I was going to receive a confirmation email or any documentation about the pick up, this employee said no. I was informed I would only get documentation/confirmation if the package was received. No documentation was ever sent to me. This was the first pick up attempt, that failed. After that, a second pick up was scheduled. Again, no documentation was provided so I went online & took screenshots as proof. Clear instructions were given that the driver had to bring a pre-printed label.Over time, employees mentioned no information whatsoever was in my account & the pick up didn't exist (yet my correct email, phone, addresses, pick up times, card details are to this day recorded in my account). If it did not exist, where did I get screenshots with 'complete pick up request', paid for it twice and have security footage?There is security footage of someone picking up the package. However, Wayfair never received the package and UPS claims to not be responsible for anything. In fact, during multiple calls, UPS employees said the package was never picked up. UPS never acknowledged or took responsibility for anything. After getting nowhere with phone calls, I decided to communicate over email so I could escalate this issue. I explained in multiple emails, that no one from UPS ever provided me with the required/any information, documentation/confirmation, UPS ignored this each time, stating they needed more proof a pick up happened.I sent them multiple documents with the pick up request number, the tracking number, other tracking numbers employees provided, my bank statement, confirmation email of the retail store with exact date & time of pick up & the security footage of the pick up. This information was provided to multiple employees & ignored each time. Multiple UPS employees opened claims (4 total) on my behalf, as I was unable to do this myself in my account. Several were closed for no reason, without contacting me (they stated I was emailed but no emails were ever received in my inbox or spam, yet the correct email is on the claims confirmation emails & my account). Each time I contacted UPS, I had to, again, wait 10 business days. The package was picked up on the 30th of June.I sent 27 emails to UPS. UPS employees didn't read&replied nor answered my questions (multiple emails I sent, remained unanswered). They copied & pasted the same responses over and over with irrelevant information & requesting info I already sent.UPS transferred me to multiple people/departments, causing me to have to start over each time. After 14 emails they told me to email the claims department. I asked twice, if they denied ever picking up the package, they ignored this. They replied twice with an automated answer, 5 times copying another automated message (and still manage to make typos), again not addressing anything. In total 13 emails were sent to the claims department. UPS is responsible for losing content worth 186.89. I never received a refund or proper assistance from UPS.
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May 2023 by Jeff Eichler
I always look forward to and am so grateful to always receive the very helpful assistance and efficient service provided by Mustafa and team!
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March 2023 by Wyatt Chudy
Helpful people in this tiny little location. A good place to get emergency copies printed , when youre on the go and need a printer fast.
