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September 2023 by Kinga Barwig
I wanted to extend my rental by 2 hours. was not possible through the 800 number. I would have to see the local manager IN PERSON. Could not call the location directly, have to extend once I have arrived at the airport. Once you arrive no point leaving again to sightsee. I would still be within my 24 hours from the time I picked up just my flight was delayed. she couldn't even tell me what the charge would be I would have to negotiate with the manager. No idea if I would pay $10 ,$20 or $200 for 2 hours
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August 2023 by Simon
Really good service! The staff is really friendly and they offered us a bigger truck eventhough we rented a smaller one! 10/10 service
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July 2023 by Gerson Bystronski
Outstanding service. It was easy to extend one more day. The car was very clean.
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June 2023 by harinder bassi
Never book a rental through these people. Customer service is really bad. I got ticketed for expired registeration. I ended up paying for their expired car and when i spoke to them when i got ticketed, they said they will take a good care of it and now they keep saying oh we do not keep keep 6 months older records.
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June 2023 by Anis Chandoul
Amazing service amazing stuff they will take of you no matter how unexpected the circumstances are, make sure you come here before going to ROUTES, the prices are similar but the service is way superior!
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December 2022 by Jeffery Poitras
Whatever you do, do not give them a deposit!!
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June 2022 by Laurie Munsell
I haven’t rented from Hertz in decades, but had the opportunity to do so recently and really was happy with Omer Shahid and the car he rented me. Very nice experience, will rent there again!
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April 2022 by Hertz Lbc
Great Staff!!
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April 2022 by andrew lent
Omar was awesome he got me a car even with a shortage if I wasn't picky
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April 2022 by Leo
Absolutely a scam ,I booked a car and received the confirmation but the store decided to cancel it and I left with no car for the weekend .be careful with this place ..
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March 2022 by Heather Akins
Easy to book car online and picking up the rental was quick and efficient Guys were polite, fast and answered all questions. Offer drop off at airport which is great for when I fly out.
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March 2022 by Matt E
TLDR: your reservation with these people is likely invalid and they don't care. Your vacation is ruined if you are relying on them.WARNING: you may have a valid confirmation from Thrifty for a car from them but the car will NOT BE THERE when you get here. These people are not competent and they do not update their system with Thrifty. (Thrifty is also a terrible company for not being aware of this and is partially responsible here).Story: I rented a car three months in advance from them. I got an email about my upcoming reservation three days before. I then called the night before traveling to Calgary from Toronto to confirm which car I was getting and their employee confirmed to me there was no car. They have rented their whole fleet to TD insurance or something. It put me in a terrible situation because every other car rental company is sold out. They offered no resolution. Their poor business management is actually dangerous as families arrive and then have no way to get to their hotel or continue their trip. Think crying children.
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April 2021 by Alex Gault
Consistently excellent service. The staff is extremely cordial and attentive. Thank you!
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March 2021 by suleman guraya
I have had great experience with other Thrifty rent a car l but this is bad bad Thrifty location. I rent a lot and this is one of the worse experience. I had insurance rental through these guys and was supposed to have the rental until my car is repaired. These guys called and demanded I bring the car back within 1 hour. I was not able to same day but returned next day and he adds late charges for the whole week.
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March 2021 by Melissa Gasser
What a BS location. We showed up on time. Found two other people waiting around desperately and confused. The owner decided to “close early” despite having rentals coming in. We were left stranded with no car and most locations closed. Called thrifty and refused to honor the other rate and ended up paying double to just get a car and head to my destination. What a terrible way to start a vacay, thanks for nothing Thrify Macleod!
