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October 2024 by RZ T
I am not sure if the leadership team at Tory Burch reads these reviews, but I hope they do, as there seems to be a recurring issue. I visited the store yesterday and was greeted by an associate who seemed disinterested from the start. To my surprise, her attitude felt dismissive, and I couldn’t tell if she was even interested in helping me.
Earlier in the day, I had visited LV, Gucci, and YSL at West Edmonton Mall, and their service was excellent. For a brand like Tory Burch, it’s disappointing to encounter such a negative attitude. I was specifically looking for ballet flats, but the sales associate went as far as making inappropriate comments about my weight. She claimed that if the shoes could not support her, they certainly wouldn’t support me, essentially fat-shaming me.
While I understand that weight can affect fit, her approach was entirely unprofessional and uncalled for. Needless to say, I will not be returning to this store, and I cannot recommend it based on this experience.
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September 2024 by Lina Lumia
I had a very pleasant experience with Tory Burch in Calgary .Amy was very understanding, helpful and gave me exceptional customer service from Montreal . I would definitely recommend this boutique and more specifically to speak with Amy. Thank you for your hard work and dedication. I love my Tory Burch tote bag !!!
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August 2024 by Prabh Kaur
I recently had the pleasure of working with Herrah from the Tory Burch Calgary boutique. I ordered an Ella bio tote bag over the phone, and from start to finish, Herrah was incredibly helpful. We encountered some issues with the incorrect address on the shipping label, which caused me significant concern. However, Herrah's patience and dedication throughout the process were remarkable. She ensured that my bag was delivered on time and to the correct address, going above and beyond to make sure everything was handled accurately. Herrah made my experience so positive that I would shop at Tory Burch, Calgary at Chinook Centre 100 times over, even from Edmonton, as long as Herrah is the sales associate on the other end.
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August 2024 by Kamal Kaur
The customer service here in this store is HORRIBLE, when i went there for the first time i thought maybe i am overthinking but i went there yesterday again and it was the same. The attitude the sales associates have isn’t good, they won’t even let you check out stuff, even without asking they’ll be like this is new arrival, sales items are at the back. The looks they give you while you’re in the store aren’t welcoming. Right after this i went to Coach and they were so welcoming, helpful like huge difference. Maybe they need to look into changing the staff and get better associates. I so wanted to buy something but I would prefer to buy something online than from those RUDE associates. Hopefully it gets changed sooner than later.
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July 2024 by Clarisse Dalit
We went to the Tory Burch Chinook Center earlier, we bought a perfume and we are dissapointed on the customer service. when we entered the store, there was no approach or assist us and we waited a long time before some helped us.
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May 2024 by Little Bee
Bought Kira so happy with the service :) ?
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April 2024 by Jimmy M
Nikki was extremely knowledgeable and helpful in getting me some gifts for my wife and taking care of having them shipped out in fedex the same day! Great service!
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November 2023 by S D
That's not going to stay like this! My daughter wanted to go in to see some bags from this store. She was with her 12-year-old brother who was waiting in one of the seats in the store. The saleswoman came and in a VERY BAD WAY TOLD HIM “Get up, this seat is not for kids only for gentlemen “I want to emphasize that the store was empty! I will personally go to this store and ask to speak to the manager to see if they choose more suitable people to work there!!!!
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October 2023 by Naaz Chy
Visited the shop to buy their Ella Tote bag. Michelle was super nice and excellent customer service. She patiently suggested me different options and at the end bought a different one which was on sale as well.
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September 2023 by Annie Gray
I absolutely love this store. The product is stunning and such great quality, however it doesn’t even compare to the customer service I always receive when go in. Even when they know I’m just browsing all the team members are so sweet and friendly. Chinook need more employees like the ones at Tory Burch.
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May 2023 by strawberry619
I was in store for a new Tory Burch purse on May 1 and had Teny assist me. She was amazing as she was able to give her exterise on the different types of collection and helped me pick out the perfect purse that suited my needs. For once I did not feel rushed into making a decision and really appreciated the sale associates patience. I can’t be any happier with my purchase ! Thanks Teny!
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February 2023 by Red
Horrible experience. This Filipino girl was very very rude. Bought a bag just a year ago and the colour is fading already. That customer service girl has a audacity of saying that it is normal wear and tear like how it happens to your clothes. My Aldo bag has better quality and customer service than these guys.
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January 2023 by Mary Sangeeta
This place is horrible, the staff is very bad and rude, when I went there to buy a crossbody,they sold me the damaged stuff and when I went back to return, one of the Filipino staff there she was so arrogant and very misbehaving,it felt like the staff who work there doesn’t really care about customers,I would never ever go back there,bad bad bad…
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December 2022 by Ms. D
Fresh looks
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December 2022 by Ayesha Waldner
I didn’t find what I was looking for specifically the nylon belt bag. I hope they have the Tory Sport too. Got something different instead. Came in the morning and it’s not busy at all, nice and friendly staff.
