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November 2023 by YYC FoodLuvva
TERRIBLE for multiple reasons. I’ve rented a couple times from here due to proximity to my place, but wouldn’t otherwise. VERY RUDE and unfriendly staff. They try to gouge you for extra costs that aren’t charged by U-Haul but charged by them directly. Staff were very late to open their store so I couldn’t get my rental on time. They tried to scam me on the fuel gauge saying it was half a tank more than it actually was. The parking situation is horrendous in the back, extremely tight to get out of the spots and lot and when you bring the truck back the neighbors yell at you and tell you to move despite these being marked as UHaul spots in the app. As well, one time they didn’t have the van available so I was in a disastrous situation trying to find a moving van on a weekend, only being able to rent one TWO DAYS LATER! This should not be a U-Haul location, it’s terrible.
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September 2023 by Amardeep Singh
I have rented a uhaul more than 7 times in my life till now, never have I ever encountered such poor customer service. Avoid using this location please
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September 2023 by Fiona W
My experience was terrible, frustrating and stressful.I initially booked at a different location, but got a call saying the truck is not available at the location I picked, and they move my booking to Food World. Upon the change, I confirmed that Mobile pickup is available with U Haul Customer service, and I can picked up at 9am. Thinking everything is settled, I move on to organize the move.Out of the blue, I got a voicemail the night before the move, saying that Mobile pickup is unavailable by a staff from Food World and the store open at 10am. I was not happy about the delay, but it was too late to change any bookings.We arrived at the store by 09:55 the next morning just to pick up on time. The store did not open on time, I called all the contact numbers but no responses. Upon calling U Haul CS, I was told the owner is arriving and would open the door. He did not arrive until 1035, and gave me an attitude, told me "the store opens at 10 and you arrived too early". By the time I picked up the truck, it was 11am, a total of 2 hours delay.
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July 2023 by Marlene McKinnon
Booked online and secured with a credit card. Had trouble finding the place so called for directions. Showed up to the shop and they told me my vehicle wasn’t available. Tried to get me to take a truck rather than the van I booked. I needed a covered vehicle so I said no. No vans available nearby, he said. Unbelievable. I had people booked to help me and had to cancel everything. What they could have done better is contact me the day before and let me know the situation rather than wasting mine and my helpers time.
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May 2023 by Viviana Pacheco
It was easy to get to, and the location was clearly marked as being a U-Haul location. The service was fast and efficient and the gentleman explained everything clearly. We used the vehicle without any issues and were able to return it quickly after hours. A good experience overall and definitely recommend picking up at Food World.
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August 2022 by Torq_or_Morq
Don’t know what these other reviews are about I had no problems at all, don’t be scared off by the reviews these guys are good.
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April 2022 by adikeiheriboy
I rented a uhaul van twice, the first time the owner of the store told me. He was busy dealing with customers and he'd close it after and when I left and I eventually got the uhal charges. I was charged for 2 days which I called to answer and I was told it was a computer system setup where by once the 24 hour mark is past by even a minute you get charged for 2 days which I was passive about and then I needed a uhaul 3 days after went rented one this time it was the end of month and he asked to please return it ASAP since there is too many people wanting a van so I returned it the same day in the evening when the store was closed and to may surprise there was fuel charge of $68 when I clearly filled up to the level that was given to me. If you ever have to rent from this location make sure you take your time and things are done despite how he makes you feel about making people waite and he'll get to it this is how he gets you so be cautious with this individual at this location. I'll never shop for anything in this location and I'll my family friends know not support crooked businesses!!
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September 2021 by Katherine Clarke
After reserving a uhaul van several days prior for this location we showed up today at 10am abd they are not even open for business. Waited for 20 minutes and nothing. Completely unacceptable.
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September 2021 by Geoff Jumpsen
The experience is excellent. Vehicle is clean and ready. Open later than many. Simple execution of rental. Effective use of technology. I have used this location before and will again.
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September 2021 by Sarina Rommedahl Rudzik
We were very happy! It is the perfect place to rent a small van, the owner and his son are very nice and helpfull. It is a one-stop shop.. we bought some very tasty home made marinated chicken and some spices. This place is for sure a neighbourhood gem! Some posts here are definitely racist and should be taken down!!! We will be back for the next small move or even a trip to IKEA.
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March 2021 by Elizabeth H.
I rented a van from your uhaul dealer and was SCAMMED. I called to make the reservation and told them no for the extra coverage/ insurance. Then when we picked up the car we both selected no coverage on the computer screen, and verbally told the u haul dealer. When we saw the charge for insurance on the bill, the dealer said "it's part of the estimate and you will not be charged that". When we received our bill, we were in fact charged that $15 insurance fee. I then called the dealer, and was hung up on twice, and then they refused to give me their name, and refused to issue a refund. These people should not be allowed to represent the U haul name. My next steps are calling the police and the Better business Bureau to report this fraud. This is not about the money to me at all, but rather that they lied and scammed me, and then were rude and hung up on me and refused to tell me their name.
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November 2020 by A L
Tried to book a u-haul with these guys and when I went, the store wasn't even open. Called multiple times and no one picked up. Had to make an emergency booking with a different u-haul provider. These guys never even followed up with me. DO NOT BOOK U-HAULS HERE.
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September 2020 by Damon E
Came here for a uhaul rental made online scheduled for pickup in morning. Only when i got there the building was closed and the owner arrived 30m late. We were told the store closed at 8pm and arrived at 730pm to find the location closed early. Made things extremely difficult as the phone app was down at the time. Truck recieved smelled of cat urine and had no oil! The truck was given to me with several warning lights on dash. Ive dealt with uhaul service several times in my life and never have been to such a poor location. I will not reccomend this location.
