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February 2024 by Kenneth Mosson
A great store filled with fantastic staff!! Penny gave me amazing support and help, and was KEY in helping me decide what was right for me and my home! Thank you again! Definitely recommend!!
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October 2023 by Grant Orban
I cannot say enough good things about shopping at Urban Barn Heritage! Faye and Matt went above and beyond, to make my purchase a delightful experience.It started out with Wayfare cancelling my couch order 8 weeks after ordering and 2 weeks before delivery. I was devastated.Went into Urban Barn and Faye showed me a couch that was exactly what I was looking for. She was extremely knowledgeable and answered all my questions. Best of all, it was a piece that had a quick ship option and it was going on sale, the following Thursday. That Thursday, Faye was on a day off, but Matt came into the store early, so I could successfully snag one of the 45 couches available. He even brought me a Starbucks coffee!2 weeks later ... I had the perfect couch in my living room. I absolutely love it!
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September 2023 by Nkolika Okwananke
I like all the items I got from this store like curtains, plants, table runner, decorative items. However, I didn't like one of the throw blankets I bought as it has hairs and not well made.
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August 2023 by Shannon Whalen
We had a great experience working with Matt at UB. We met with him for a free design and from there he helped us choose pieces for our living room that fit our budget, space and lifestyle. Matt was kind, friendly and knowledgeable. 10/10 recommend.
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July 2023 by C. Dang
Matt was amazing! Friendly and helpful with all aspects of my purchase. Would definitely come back here again because of his customer service.
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July 2023 by Haramrit sidhu
I will never buy any large items at Urban Barn again. They outsource their delivery to AMJ and they were 40 minutes late, outside the delivery window, when the deliver person called me, he tried to convince me to reschedule because it was getting late and they had done 15 deliveries that day. When they arrived at my condo the delivery person eye balled the elevator and wouldn’t even try to bring the couch in to take it to the second floor. They wouldn’t take it up the stairs either and took it back to the warehouse. Now Urban Barn wants to charge me an additional $200 on top of what I’ve already paid for delivery. This is the service they provide, buyer beware.
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June 2023 by Laura Lovas
I had a lovely experience with a new employee named Kirby, he was so friendly and helpful. I could tell he was new as he needed help with the check out process. He asked for help from a colleague named Matt, Matt helped Kirby but looked so grumpy and unhappy to help him. He never once cracked a smile or acknowledged my presence. For a high end store I would expect a bit more from senior employees. Otherwise I was very happy with the help and suggestions I received from Kirby.
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June 2023 by Colleen Ferguson
A great experience, exceptional customer service from the first time we entered the store looking for ideas on updating our FR and tricky fireplace area, Agatha was great! She continued to provide excellent service through an exchange of an item, wanting to ensure we were happy with our purchase,100%!! The Heritage location excels in service!!
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June 2023 by FlipAppeal Designs
My Urban Barn experience was amazing! We had shopped many different stores with everything looking cookie cutter. Urban Barn had many unique pieces and quality at that. Kirby, helped us select table and chairs and proposed different options and price points. He was patient as we looked at every chair option and design. He also helped us look at different accessories. He was thorough in ensuring our order was accurate and that there were no mistakes. Delivery was amazing Eric & Ian came and were courteous and early. The assembled and removed all the packaging and walked us through how to use the leaf. I loved this experience and will be purchasing from them again.
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June 2023 by Janelle Leyte
I used to buy all my couches from Urban Barn, but after this last one, never again. I paid $4,000 for the Liberty sectional that after only a few months of use has pilled with minimal use. I’ve been told this is “normal wear and tear for a brand new couch” and it’s not covered under warranty. Oh and I could take a razor blade and fix it myself. The zipper broke on one of the back cushions (not even sure how this happened…maybe it came that way?) and I’ve been waiting weeks for them to fix it, after waiting about a month for anyone to bother to reply to my emails or calls. The fill in the cushions has also become worn and they now sag (it’s been 5 months!!!). Very sad to say it will be my last purchase from this store.
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May 2023 by J M
I visited Urban Barn for the first time to look for items to bring my new home to life with color and personalization. From the moment I walked in I felt like I was the only one in the store (although it was quite busy). Matt, the Assistant Manager, was very attentive and provided me with a wealth of information and options to make my space perfect. My daughter and I spent the better part of 90 minutes in the store receiving top notch service and inspiration. I have to say, I was blown away with the customer service, I did not expect that! Thank you Matt, we will be back!
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April 2023 by Tina Parsons
Went in looking for some decor pieces and ended up picking up on a really great price for a runner rug and a throw blanket that will complete a space I am working on. Staff were very helpful and pleasant.
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March 2023 by Claudia Leibel
I love shopping at Urban barn and what makes it so great is when I am greeted by Marcie's smiling face. She has been so amazing in helping me choose my decor and furniture. She is personable, knowledgeable and direct in her approach which makes me feel comfortable in my choices with no regrets. Also, she has gone above and beyond to get me items that I like and are no longer available at this particular store. Thank you Marcie!
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March 2023 by Donna Smith
I was in the store today getting some ideas on what to do with my living room. Marcie was so help full and knowledgeable. I don’t have a designer bone in my body but I showed her pictures and Marcie had these great idea that I loved. I look forward to see what she does with it.
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March 2023 by Pooja Shah
Tia is one of the best employee, she went out of her way above and beyond and helped us with our products and has been very cooperative and answered all our questions. Would always love to deal with her in future and urban barn family and also i love the furniture.