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November 2023 by M M
The ladies helping me today are fantastic at supporting customers not sure what they are looking for until they find it. It was a big shop for me and 3 different ladies all had given me amazing service.I drove out from BC for family visits well as shopping and this store was stocked with tons in my size. It was nice experience and I look forward to next time.
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September 2023 by Kylie Davies
They do have some really cute items but the new location is just horrible, it’s so tiny and doesn’t give that “Victoria secret” feel anymore. They only moved it a few doors down but I really miss the old one, it was huge and so many more options!
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September 2023 by Holly D.A.
Nice big clean store! Many options more than the iron mills mall. I ended up getting buy one get one free pink sweater and joggers and 5 for 35$ victoria secret underwear deal. On vacation from ontario and this store is really well laid out. Lots of deals and offered help as soon as I walked in. Loved it got what I needed and more thank you
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June 2023 by Kristina Bi
They have changed location in the mall, it's very small space. Looks like store is closing (or just moved in?), boxes everywhere, very poor stock.I have never seen VS look so bad and cheap.Outlet at Cross Iron looks better than this location
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June 2023 by Rudi Jensen
The investors for this place is letting the contractors building the new store screw over sub trades. Luxury Plumbing is not paying their sub trades and thus the investors should be dealing with this. Not a good look for the store
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April 2023 by Elizabeth Martin
I had such an amazing experience at this store last week. I went in needing to replace all the bras I have (or had) and hadn’t been comfortable in anything for a while. I got sized properly and both Vanessa and Dareyel were extremely helpful and friendly! I had lots of great options and went home very happy! Thank you so much
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April 2023 by Max B.
Bad customer service, and small range of products. Stores is almost always in bad condition, poorly merchandised.We have been in different locations in Europe, and even during the big sales there was not such a mess - as here on a normal day. It's a shame for such a large chain of stores.And ordering online is a bad option because they don't even have a warehouse in Canada. Which means that the package delivery will take a very long time, if it arrives at all (we've had such experience too).
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April 2023 by Daria L
Helpful friendly staff! Although the store is small but it has everything you need. Enjoyed shopping there?
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February 2023 by Xandria Schwab
Mckenna and Quinn were hands down the kindest, and loveliest people. I struggle to find bras my size for a good price. They were so easy to talk to, super helping and very supportive. The last bra I bought cost me $120 for one. I left with 2 for $100. Quinn had no issue with grabbing me as many bras as I needed, and gave really good advice that I didn’t even know I needed. Mckenna was so kind and pointed me in the right direction size wise. I couldn’t have left happier. Thank you both so much and I will definitely be back again:3
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February 2023 by Meghan McCauley
My daughter and I went in to find my daughter a new bras which is always a battle - as we women know. Maryflor helped us out and she was simply amazing. She must have brought us 20 bras and helped us with the perfect fit. My daughter left there happy and confident. Thank you so much Maryflor for your patience and all of your help.
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January 2023 by Amanda Girl
the people working there are amazing. they are so helpful always asking if they can help you. they go above and beyond every time i go shopping there. i asked if they can pick out stuff to rip up and they do so with a smile. they do try and talk me out of it lol. but it just keeps me coming back to buy more. the stuff it real durable sometimes i have trouble ripping it and have to start with a cut b4 it will rip.
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January 2023 by Glyyy
CASHIER #: 3836146When I asked the cashier for an extra small bag, and I also told her “these are gifts for two person”. She just told me “I don’t have enough bag to give you”. Since I’m in hurry, I just responded, ah okay!Really? You can’t give ONE EXTRA small brown paperbag? It’s cheap though, you guys can charge that bag if you wanted to. I HATE THAT GIRL! RUDE!?TBH, THEIR BOXING DAY SALE IS NOT A GOOD DEAL!!!
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January 2023 by Lauren T
Ruth worked with me to help me find my size and a few comfortable products. I really appreciated the service that I was given, it really made my day. Thank you so much!
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December 2022 by Tami Savage
Buyer beware - do NOT make ONLINE orders from Victoria's Secret. You cannot exchange nor return items in-store. If a product is the wrong size or is defective, you have to ship it back AT YOUR OWN COST. I had to return a defective product recently and it cost me $18 in shipping plus $6 fuel surcharge with Canada Post, from Alberta to Ontario. I called customer service and they were pleasant and gave me a $20 gift card for the hassle, but I will never order online again. Nothing against this location in particular. Just a heads up to shop in store only.
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December 2022 by Harkish Chahal
Sydney was lovely!! She was very energetic when helping us grind all of the bras we needed. Definitely ask her if you are confused on a what style or size would suit you.
