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November 2024 by Anna Marie Forrester
I called in to ask if they had an item in stock to see if I could exchange it for the same item, since the one I purchased was defective and stopped working. It has been less than 14 days. The lady on the phone said they "weren't allowed to check for me" even though I had called the Market Mall location, and the employee was able to check no problem. I have the dept # as well as the style # and the original price tag still attached. It is a rather unique little gold lamp that is USB chargeable with touch controls. I feel as though if it were true that their policy states they "can't look for an item on the floor" that this would be consistent across all homesense locations. This makes me think that it's just lazy employees unwilling to help. I can't even check the website to see who has it in stock, so now I'm forced to run around to different locations and check myself. Kudos to the Market Mall location for actually being willing to check for me so I didn't have to waste my time going there. It seems like a really bad policy to not be able to have your employees check for items, especially if the customer has very specific details on the item in question.
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October 2024 by Chris A Love
They have great prices and great selection
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October 2024 by A
Absolutely love this Homesense! They have little finds that are different than the others - for example, I grabbed a donut stool from here, but there are also other fun food stools around to select.
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October 2024 by TANVIR Uppal
Beautiful stuff in homesense And lovely services by Vipul , happy smiling face.So much confused while purchasing time , he wasn’t frustrated even once at all . Vipul was calm nd relaxed , did so much return, rethinking but loved his services
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October 2024 by lorraine prudence
Great as usual. Spent lots lol
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October 2024 by Kenie m
Awesome!
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October 2024 by Vu Dang
I encountered a significant issue with Winners’ receipts. They do not display the brand of the purchased item. However, when attempting to return an item, the cashier can check the brand. We were unable to return a jacket because it seems an employee attached the wrong tag, showing a different brand in their system. How are customers supposed to verify this information at the time of purchase when it isn’t on the receipt or the tag? It feels like a real ‘loser’ situation for the customers!
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October 2024 by Michael Hamilton
Great selection.
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September 2024 by Megan Elizabeth
I went shopping here this morning, and the cashier didn't even bag my purchases. I found that very rude and unprofessional.
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September 2024 by phoenician07
Good return policy and friendly staff
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September 2024 by Ilya D.
Really big store with many furniture items. Even more than on other the same stores of the branch.
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September 2024 by Sonia Pires
Variety of products and prices, well organized store with good taste and clarity.
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September 2024 by Silvia Carcamo
Some people are bad mood. Yesterday I visited Winners in Sarce I should buy a suitcase it isn't the price I asked someone never gave to me back that price. Sad.
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September 2024 by Rabel S
Great store with great selection of home decor but hard to find someone when need help. Have to go around or by counter area to find the help otherwise no issues.
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August 2024 by Tim M
Great store with a great selection of items for good prices.
The cashier the last time I went was pulling at all the barcode stickers and trying to see if there are different prices underneath. Claimed one of the clearance items had a fake sticker on it even though these stickers don't come off without ripping.
General attitude was that I was trying to steal maybe $1 from the store on a $165 purchase.
Really soured the shopping experience.
