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December 2023 by Corinne Webb
I’m not commenting on the actual service… I’m commenting on the wait system. I went on Friday and received a text to say my rep was ready. When I got there, within 60 seconds of the text, no one was available. After watching me circle, the booth a number of times, looking for the person who called me, a rep told me that he was working with a walk-in customer who only had a quick question. I also had a quick question. I waited five minutes and then left. Today, I went back and registered only to find out I was 26th in line and there was no way to get out of the line as I didn’t have 2 1/2 hours to wait.
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December 2023 by Thalie Pham
Sales rep was not only unhelpful but rude. I asked him if I could cancel the contract within 10 days (as per my understanding of the consumer laws), he said "Can you tell me why you want to cancel?". I left the kiosk fast without signing any contract!
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December 2023 by Julio Hidalgo
We appreciate the great service from Sahib at Costco beacon hill. He helped us upgrade to our new phones, and the offers that allowed us to save and improved our rate plan. Thank you.
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December 2023 by Mohsin Javed
Representative was good but she was in rush & seems like she wasn’t interested to go through the details properly & wanted to get rid from us ASAP. I guess she had to deal with some family members or friends who didn’t go through the line and wait time. We had to wait for almost two hours to get our turn. So our overall experience was just ok.
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December 2023 by Karan Khanna
Long Wait times due to Black Friday, but very well managed. Vipul helped us get the devices that we wanted at the best possible price. He went above and beyond in taking care of us.
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December 2023 by Yogendra Saxena
It was my first ever visit to Costco phone booth although I am Costco enterprise member almost a decade. I should admit Costco's service is awesome.Vipul helped my daughter to decide on a new Samsung phone and a suitable plan.He has good sales skills and we ended up changing two existing plans and getting a new line with a new phone. He was polite and professional while conducting a sale for Costco. Thanks Vipul.
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December 2023 by Rachelle Jabrica
I would recommend seeing Kiran at this location. She is very knowledgeable about wireless products and does her best to look for as much discounts as possible. She is patient and doesn’t rush you out. I purposely go to this location for my cell phone needs because of Kiran.
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December 2023 by Zubair Kohistani
Best customer service ever, Especially Mr. Sukhvir helped me a lot in spite of being so busy.I am very satisfied with the services provided bye the team.Thank you
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November 2023 by Tina Anderson
Amazing as always! She’s efficient, knowledgeable takes the time to explain things when confused. She makes sure you know all about your phone plan before walking away! Excellent service as always!
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September 2023 by Jamie D'Mello-Okoli
I recently purchased a cellphone from Wireless Inc at Costco, and I had the pleasure of being assisted by Sahib. I must say, Sahib provided exceptional service throughout the entire process. He was knowledgeable about the products, patient in answering all my questions, and went above and beyond to ensure I got the best deal.Sahib's friendly and professional demeanor made my shopping experience truly enjoyable. He helped me find the perfect cellphone that met my needs and budget. His expertise and willingness to assist me in setting up the device and explaining its features were greatly appreciated.I would highly recommend Sahib at Wireless Inc to anyone looking for a new cellphone or tech-related assistance. His dedication to customer satisfaction and expertise in the field make him an asset to the team. Thank you, Sahib, for your outstanding service!
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September 2023 by Nusrat Hasan
Hello,I hope this email finds you well. I am writing to express my deep disappointment with the service I received today at your Casco store the salesman Sahib while attempting to pre-order an iPhone for my son.Upon my arrival, I patiently waited for 18 minutes before a salesman Sahib finally attended to me. I was informed that I needed to scan and was promised a message once the he was ready. Subsequently, I received a message stating that I was next in line, which I took as a sign of progress.However, my frustration grew as I returned to the wireless kiosk and had to wait again, nearly until 7:50 PM. Sahib finished helping another customer, asked me to wait once more so that he could assist a different customer who wanted to pre-order. This left me feeling disheartened and overlooked. Not only was I not consulted about my needs, but I had also been waiting longer than the other customer who arrived later.I expressed my dissatisfaction with this situation, emphasizing that I had been first in line and that my specific requirements had not been addressed. To my dismay, He briefly glanced at another lady and then rushed through my order, neglecting to ask me about the desired storage capacity (GB) for the phone. The only question posed was about the color preference, and the order was placed hastily.I must admit that the service I received today was far from satisfactory. It left me feeling undervalued as a customer, and I believe that my concerns were not given the attention they deserved. As a result, I have decided to call tomorrow to cancel my order and seek an alternative source for the iPhone purchase.I trust that you will take my feedback into consideration and make necessary improvements to ensure a more positive and customer-centric experience for others visiting your store. Good customer service is vital for the reputation and success of any business, and I hope my future interactions with your establishment will reflect these values.Thank you for your attention to this matter.Sincerely,Nusrat Hasan
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September 2023 by Sandeep Sharma
They offered me an offer in the morning. I went in the evening to buy the phone and they wont honour their own offerThey said the guy who gave the offer haven't been here longer than the other person I met in the evening. Absolutely ridiculous and at the same time super dumb. Go to this place ONLY if you have no where else to go, my 2 Cents.
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September 2023 by Ashir Bernard
Sahib provide excellent customer services. He is very knowledgeable. I'm very happy and activated two lines here at Costco store.
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September 2023 by Kevin
Kiran was extremely helpful. She was patient and explained the price breakdowns very clearly. She helped our family of 5 get set up with new phones and reccomended the best phones with the best deals. Great help from her!
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September 2023 by maria emslie
If I could give more stars I would. Kiran was an absolute joy to work with and was instrumental in providing me with the perfect phone for my needs. I'll be back whenever I need another phone.
