-
November 2023 by Rachel Sharpe
I have been using Cochrane Garage for all of our vehicle service needs for the past two years. I cannot say enough about the customer service and quality of work we consistently receive. Bruce and Greg are always so kind and knowledgeable. I will always recommend Cochrane Garage to anyone who asks.
-
November 2023 by J Chouinard
Posting on behalf of my dad. He is leaving to go back to BC. His washer fluid was barely spraying. He had to leave by Thursday. I understand this is a busy time of the year but Greg was the only one that returned my voicemail in a timely matter. Like 10 minutes. All other shops that answered said they have nothing for 2 weeks. Some havent called back from Friday. They got him in today (which was not necessary) and fixed his truck for $120 dollars. Greg will now be his Cochrane mechanic if he has any issues in the future big or small. Looks like he has gained me as a customer as well, for I live out here! My Dad also said the staff was amazing! Be seeing you in January some time for my jeep. My Dad said he would give 10 stars if he could! AMAZING CUSTOMER SERVICE!!!!!!
-
November 2023 by Samantha Cross
This was my first visit to Cochrane Garage and I'll certainly be back. The inspection they did as part of my oil change was very thorough and they answered all of my questions about the concerns they pointed out. I really appreciated the time the person at the desk took without the pressure to book in for an additional appointment. Excellent customer service. See you again in 5000 km!
-
November 2023 by Dana Basarowich
Hesitate about posting this; i don't like to seek out negativity.I had an out of province inspection done here. My car "failed" due to bushings and brakes.Seems very suspicious and I feel like I wasted my money and time here.- My car was just purchased by a relative who is an accomplished car mechanic of 30 years (who specializes in my cars make).- It passed a safety in my home province.- It passed an out of prov the month before at a differnt garage (the cert had expired after 14 days).- It just passed another out of prov inspection without any work done to it.The inspection took an hour longer than expected. I dropped off my keys much earlier than my appointment time.I will note a positive, the front desk gentlemen kind and prompt.It seems the owner actively replies to reviews, I'm not interested in any further communication.
-
November 2023 by jeremy stemarie
I took my truck in to get 1 rear wheel bearing replaced sept 29th. They didn't replace the wheel bearing! They did a full diagnostic instead and tried to charge me for it. I asked Greg to look at the work order, does it say driver side wheel bearing or full diagnostic? Who approved the diagnostic it wasn't me! " we dont trust customers opinions" I took it back on oct 4th after they recommended both rear bearings. I got a call from Greg saying it took 4 guys 6 hours ,3 prybars,torches and a slide/ jack hammer to get my axel off and we damaged it in the process and the axel is backordered! "me, wow did anything else get damaged"?They never gave me one option or price for a new axel or replacement. You need to source the axel. I asked about the other side? " Were not touching it till the driver side is fixed" ok what if I need to order both sides? " The axel arrived in on the 12th I called to let them know the part has arrived can you schedule a time to fix it. I called back on Friday 10:00am I asked for Greg the other front guy answered again and was shocked Greg didn't call me yesterday considering they damaged my truck and I havent had it for 10 days! I left work early to get there before they close because he still hasent returned my call. I asked Greg why he didn't return my calls , he side they were swamped and had 13000 calls that day. I told him that's impossible and a poor excuse! He left and walked out back. I waited a few minutes, he came back and told me to follow him out side. He walked me to my truck and told me I had 48 hours to move my garbage truck or he will tow it. I was like wow very professional Greg. I'll make sure my truck is gone within 48hrs no problem. I preped tools bought gasket maker 3q of diff fluid because they took my diff cover off thinking the axel had a locking ring on the end " no it didnt" you think they would know that. It took me just over 2 hours to do the job myself in their parking lot. The lug nuts were damaged I had to go buy new ones. When I got back Greg showed up he told me he was charging me with trespassing, the file was allready started because he didn't give me permission to fix my truck on his property! I laughed at him and reminded him he told me I had 48hours to remove my truck it was gone in 26 hours! I torqued my lug nuts and left.*** Update *** Just to prove you rip people off ! I just took my truck in today to replace the outer tierod, and get a allignment done that greg said it needed he also said a front hub and both cv axels. I got tires and 1 cv axel done that i knew i needed. The tierod , front hub and allignment were all good. Everything was tight and they charged me 1/2 hour bc my allignment was spot on. They said they have never had any truck in for a alignment that didnt need any adjustment not bad for a "garbage truck" eh greg. I was expecting a $400-500 bill. The bill was half hour 75.00 plus 4 sway bar bushings I knew were worn for a total of $108. That's a honest shop!
-
November 2023 by Mark Etherington
I highly recommend Cochrane Garage. Greg went above and beyond to help with my car issues. Will always go back and use this garage as the prices are very reasonable and the service is always excellent.
-
October 2023 by Mitch Bartlett
Do not have an out of province inspection done at this shop. They failed my car, citing pitted brakes, a broken bumper, lights not functioning, and "broken bumper". When questioned, they could not produce a single measurement or picture of any of the "failed" items. For example, my front fascia is cracked, not my bumper. That is not a safety issue. When I inquired about my brakes, they could not tell me how thick the rotors are, which leaves me to believe that they never properly checked them.Please note that a month prior, I had a shop perform a complete inspection before driving it here. All issues identified were fixed during that appointment.
-
October 2023 by Anas Gagai
Went in for Diagnostics and was told to get the crankshaft position sensor replaced. Provided me the quote and made the appointment. After dropping the car, went there to pick it up the next day and was charged extra because it apparently took them longer to fix and then at the end of the day was told that problem is not resolved and to see another mechanic. Sorry, what? Paid for diagnostics and repair for the very reason to fix the problem. It's mind boggling how they can get away abusing their customersService: Electrical
-
October 2023 by Evan Grant
This has to be the worst experience I have ever had in 40 years of dealing with mechanics. 4 months and hundreds of dollars later and they still can't fix my A/C and now they want $1400 more and still won't garentee that it will fix the problem. They are rude and very unprofessional. Never ever take your vehicle here!
-
September 2023 by George Barnes
Very honest and informative. Broke down whilst on a road trip, fit us in very quickly. By the book mechanics, quoted us 1.1 hours for the job but took 2+ hours and charged us what was quoted. You don't get garages like these very often. Keep up the great work guys.
-
May 2023 by KAT
Very honest. In all the years I have been going here they have been honest with repairs and work that was needed or could wait. I own a few trucks in my fleet and I don't trust anyone else in town.Services: Tires
-
January 2023 by John Forsyth
Good, honest work and advice, fair pricing and ready to help ... no hesitation in recommending them
-
December 2022 by Gear Oil Cafe
Best place in Cochrane!AND they sell Hotwheels!Excellent service, lifetime customer and supporter.
-
December 2022 by Ryan Koop
I do not recommend this place to anybody, I brought my car in for an AC recharge Took them 3 and a bit hours, and they told me they topped up the oil and antifreeze which I checked the day before and it was to the proper levels. So after paying I checked and they overfilled my oil so I was forced to Do oil change and I found that they forgot to put the AC caps on and the next day I was head to Manitoba I found them a weeks and half later on my way back underneath my windshield wipers after reporting the ac cap issue to them in person the day I left they did not get back to me I will not recommend the shop to anybody due to the stress that you put me under for that week. High lack of Professionalism and I will trust 99% of all mechanics before I trust them anytime soonServices: Auto A/C recharge
-
December 2022 by Edward Allen
The front desk guys were really friendly, helpful and happy to take the time to go over options and I really appreciated this. but I found the overall service levels lacking and there were some pretty costly errors made in diagnosing the core issue too that slowed the job down and put the price up a lot! I would go back for sure but with a little caution!Service: General repairs & maintenance
