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February 2024 by Hervinder Hans
I was looking for a new vehicle and went to another dealership in Calgary. They were very professional. For a price check, I decided to go to Cochrane dealership. These people were amazing. From the receptionist to the salespeople to the managers and owners. Every single person was fun to deal with. The sales person I dealt with was Kam. From the get go, he did not push anything. He very patiently explained the product. The why's and the wherefores! He then showed me how I can put a package together with things I want. Then he showed me prices and let me decide what I needed/wanted. I never felt pressured to buy anything. He just laid out the product and took time to explain everything as my car knowledge is limited to driving only. I ended up buying a Malibu.Exceptional service, extraordinary staff.Most of the time, a customer doesn't remember what was said and done, but a customer ALWAYS remembers how they were made to feel!I was made to feel safe and felt I was with my family.Today, I picked up my car. They made the whole experience easy and smooth. Everything was taken care of and dealt with in the most professional manner. I am over the moon with this whole experienceThank you, Cochrane GM
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January 2024 by Jaycee Milgate
Had the best experience at this dealership. The staff were more than helpful and customer service oriented. Judy in particular made me feel very valued and provided exceptional service!! If your hesitation about using a dealership for your car services needs, I assure you this place provides quality work with reasonable pricing!
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January 2024 by Adam Carling
Great place to deal with .I recently arrived in Alberta and needed an Out of Province Inspection . Judy took the time to explain everything that needed to be done and why.At that time they noticed some other issues with the car that needed to be addressed.Once again Judy took the time to explain everything to me .One of the issues was that I was leaking oil due to a faulty seal on the top of the engine . They ordered the parts that I needed and went ahead with the repair but there were complications beyond any ones control.The car would have to sit over the weekend .I was immediately given a loaner as I had to drive back to Edmonton.Car was fixed Monday.Now this may seem normal to many BUT I drive a 2013 Honda Accord .I cant say enough about my experience at this dealership and the excellent service Judy provided me .I would without hesitation recommend this dealership to everyone .I was treated with respect and there were no surprises along the way
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December 2023 by Tyler Hobbs
Caymen over in the parts department was awesome to deal with and helped us out find a back ordered for our truck that in a remote location. Smooth assistance and great to deal with.Thanks!
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December 2023 by Shannon Rhinehart
Hands-down the best automotive-buying experience we've had in years. Unprecedented professionalism, honest & fair pricing and transparency throughout the process.We'll gladly make the trek back to Cochrane, again.
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November 2023 by Graydon Verner
The ladies in the service department (Judy and Alicia) are phenomenal. Due to their amazing service I chose to purchase a new truck from this dealership. The purchase was simple and the service from Tyler and Brennon was exceptional. Thanks all.
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October 2023 by Robert Lafreniere
We take our fleet here and have had nothing but excellent service, Mason makes sure to add a personal touch every time we come in.
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October 2023 by Carlos Fajardo
I have to say that buying my first car here in Canada was challenging because I didn’t have any credit history. But despite this Cochrane GM give me a friendly hand, helping me to find the best way that worked for me. Thank you Lyndon, Brennon and Greg for all your help.
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October 2023 by Bob Ewanek
Things have defiantly changed in the Auto Industry over the last year. Dealers in the City of Calgary have been increasingly hard to deal with and to find a reasonable price on a new truck. Basically they give you a price and that is what they will sell it to you for, no negotiations because stock is still low and people are still buying.That is why I chose to shop in the smaller centers surrounding Calgary. Eventually I ended up meeting with Jim Findlay, the New Car Sales Manager at Cochrane GM. I can't say enough good things about Jim, things were easy, fair and what he said he would do was what he provided. He made things actually fun, in fact the entire experience was completely different then what I'm used to because there was never any high pressure, just a relaxed atmosphere from all the staff I met. Everyone there was incredibly friendly, helpful and a pleasure to deal with. I never had a feeling of being pressured into the purchase.I would suggest to anyone that if they are looking to buy any GM product that they should seriously consider going to Cochrane GM first. The buying experience there is completely different then any dealership I have bought from and I have bought a lot of GM vehicles. One thing that sticks out is the calls that I have received from Tyler Smith in Sales who helped with the sale. He called twice after I took possession of the new truck to see if I had any questions about it and if there was anything he could help me with. That was a first for me, after sales service from a car dealership, that what sets them apart from others.Thanks to Mason Raymond, Jim Finlay, Brennon Monkman, Tyler Smith and Gus the Dog for making this a great experience. Cochrane GM will be my dealership of choice for my next purchase.
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September 2023 by Mitch D
Thank you to Lyndon Elliott for my brand new Sierra! He is so knowledgeable on all things GM. I recommend everyone to go and see him for their new vehicle! 10/10 experience
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September 2023 by ken Wispinski
Tried several times to deal here management says one thing parts and service do not here what management says.Was told this morning to vring vehicle in and it would go into the shop right then as had an appointment for this past saturday at 9am but parts didnt place the order so tires never arrived till today monday at 11:30am called service at 11:51am said i would bring vehicle for 1pm said no problem when i drop it off it will be looked after. Dropped vehicle off at 12:45pm and at 1:30pm vehicle still sitting in the parking lot. Asked for the keys and left called Chuck and explained that no matter what he promised service didnt listen or care.Lots of Gm dealerships out there i guess the new owner wants customers from far and beyond.Promised tires for wednesday called several times and they arrive monday, sevice says they will install asap but nope more lies.Shop and people and get an estimate in your hand prior to dealing at this dealership
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September 2023 by Karen Arellano
The BEST DEALERSHIP IN COCHRANE! Having worked in other dealerships I knew the whole process of getting a vehicle. This time I had the amazing experience of getting a new car at Cochrane GM and their Salesperson, Lyndon Elliot, is one of the best ?, he is knowledgeable and easygoing, is just like talking to good a friend. The whole process, from reception to finance with Brennon, was so enjoyable. Thank you for such a great experience!
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September 2023 by J S
I’ve now had two encounters with Cochrane GM that have been less than ideal which has now led to this review. If you are a half (or well) educated consumer don’t bother with these people. They are not interested in making a reasonable sale or working with you. They are only interested in seeing who they can rob blind and if you’re not the person they can squeeze every dime out of, they won’t work with you. “Product advisors” are not eager to communicate or follow up. Larry the used car sales manager is on planet mars when it comes to “market price/value.”If you’re buying a new car I’m sure they’d be great to deal with as they get their value out of you with their massive mark ups. With used cars; truly don’t bother unless you’re okay with being hosed and paying way more than you should.
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September 2023 by Lee Fanelli
Had a great first experience at GM. Basic oil change but very kind staff. Locally owned!
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August 2023 by Stuart Keown
Purchased 2023 Canyon Denali from this local dealership. Salesman Tyler Smith was very helpful and knowledgeable about the vehicle and provided excellent service in a “non pushy” way. Thru no fault of dealership the truck was delivered with a small but deep paint scratch. They immediately got me back in and took vehicle to their auto body shop (Image Autobody) where the scratch was properly fixed by sanding and repainting.I looked around at all Calgary area GM Dealerships before deciding on Cochrane GM. They provided best of both worlds - small town personal service and big city facilities.I highly recommend this dealership if you’re in market for new vehicle.
