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February 2024 by Taylor M
The 1 star is for Stacey, who was kind, informative and personable. If we had only spoken with her and a deal was worked out, it would’ve been a five star experience just because she helped us and gave such good advice with her wealth of knowledge around vehicles suited for families.We wanted to go to Toyota to buy a vehicle for my growing family. We loved 4runners and saw a used one we liked. We asked to negotiate the price and the sales manager who was on the floor today Feb 24th basically hung up the phone after saying no and insulting us for even asking for a lower price. Had he had given us time to respond instead of being insufferable, we would’ve still attempted to work out a deal but he sounded quite agitated. We looked at a similar vehicle with almost all the same features other than different emblem colours and interior colours and paid $9000 less that were picking up Monday. We also got an extended warranty for free. It’s too bad, he cost his dealership a $30,000 down payment + financing. We pick up our new car on Monday.Even if the price we wanted was too low, it’s not difficult to say that and it’s just not difficult to be kind. Have fun selling your car for $10,000 over market value! Greedy people over at Cochrane Toyota, if you’re looking for honest car dealerships this isn’t one.
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February 2024 by Darren Fong
Good service, really helpful service department.
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February 2024 by mir kim
Purchased a vehicle off micheal, despite coming in on days off he was patient, kind, informative, and most importantly truthful. Did everything right, helped me through all the information i needed!After deciding met tyler, whom was as great of a person as micheal, he helped me through all the financial steps, took my matters into his and got me what seemed like a impossible rate, with great add on packages that i will benefit from even after years of purchase.After having purchased many different vehicle from many different dealerships, this would be my personal go to
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February 2024 by Robert Adolpho
I personally hate purchasing vehicles. But cochrane Toyota made my purchase enjoyable! Keenan is the sale person I worked with and he was awesome. He was honest and upfront. He listened to what we needed and put us in a vehicle that exceeded our expectations. Josee the finance manager didn’t pressure us, provided us with the facts and was easy to talk to. I felt like this team bent over backwards for us and cared about customer service.I’m from a First Nation and they handled the status card without any questions (that was super helpful that I didn’t have to educate them).Thank you Cochrane Toyota team, you guys were excellent!!! When I buy my next vehicle I’m coming back to you guys.
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February 2024 by Robin Jensen
Cochrane Toyota has the BEST service and their staff (especially Joyce) are exceptional. Their responsiveness and updates were fast and hassle free - the whole transaction from start to finish was seamless and efficient. They were honest, upfront, and respected that I was not trading-in another vehicle. My Rav4 Hybrid came in sooner than I expected and was perfect. It is absolutely worth making the drive to Cochrane Toyota! Thanks for the incredible experience.
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February 2024 by Cindy Goodman
Great service - issue was addressed promptly and efficiently. Staff was friendly and helpful.
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February 2024 by Mr. G.
I was on my way down from Edmonton to Banff. The roads were good but very sloppy. My one wiper blade wasn't working very well. I stopped into this Toyota to get new wiper blades. I drive a Toyota. Judith in the parts department was awesome. She got me exactly what I needed for my car. She even put the wiper blades on for me. I know how to put them on, but I have a disability that prevents me from doing so. She was kind enough to put them on for me. We enjoyed the rest of our drive with a nice clean windshield. Thank you Judith and Toyota in Cochrane. Even though it was a small it shows the current attention they pay to their customers. Please acknowledge Judith for her help. I would have had to fight to get my windshield wipers on because of my disability.
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December 2023 by Steve Bassington
Bought my new 4Runner from Cochrane Toyota. Keenan Fitzpatrick was a real pleasure to deal with. Courteous, attentive and reliable. The service team are top notch and the whole process was a joy to be part of. I would recommend them without hesitation and will be buying my future cars from them. 100/100
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December 2023 by Jayte Gaming
Absolutely brutal experience. Requested information on a vehicle, connected with a sales person Michael. He requested the information on our trades. We took all the pictures, and sent all the information requested. After that found out the vehicle we were interested in was sold. He said he’d find us a new vehicle and get right back to us with trade values. I waited a few hours and didn’t hear anything so followed up with a response. No answer. Left hanging since 930 am… pretty disappointing experience. I hope if you inquire here your experience will be better.
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December 2023 by marcin karpowicz
An amazing experience at Cochrane Toyota! We decided to switch from Subaru to Toyota primarily due to a poor customer service experience at Subaru. Purchasing a new car at this dealership was stress-free, thanks to the tremendous help from Stacy!! From start to finish, the interaction at this dealership was excellent. We felt like a part of a big family by the end of it. We were introduced to almost every department of the dealership, and it felt like being at home! This assurance solidified our decision to switch from Subaru to Toyota. Thank you, Cochrane Toyota, for the fantastic experience!
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December 2023 by Monica Sandor
Cochrane Toyota exceeds expectations with outstanding service and a remarkable selection of vehicles. The knowledgeable and friendly staff made my car-buying experience seamless. Their commitment to customer satisfaction, coupled with transparent pricing, sets them apart in the automotive industry. I highly recommend Cochrane Toyota for anyone seeking a reliable dealership with top-notch service.A heartfelt thank you to Jeff, Josee, and Adam for their exceptional service and friendly approach made my experience memorable. Grateful for the outstanding team at Cochrane Toyota!
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December 2023 by T. L.
I had an exceptional experience at Cochrane Toyota, thanks to the outstanding assistance provided by Tom. He has a lot of knowledge about the vehicles and the market. He showed me variable models, compared pros and cons of buying new or used vehicles, and offered recommendations based on my needs. More importantly, he was very patient throughout the entire process without pressing me to make a purchase right away. Seems like this dealership is more flexible than other places in terms of payment options and optional packages. Highly recommended for a no-pressure car buying experience!
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November 2023 by Kassandra Heap
We had a wonderful experience with Cochrane Toyota, and specifically Denise. She was authentic and didn't have the usual car salesman vibe. We felt like we were treated fairly and they helped us get into a new Highlander without the ridiculous 11 month wait!! Thank you!!
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November 2023 by rita strand
I always find Cochrane Toyota to be friendly in all of my dealings with them.Most recently, I again had the privilege of talking with Heidi on the phone, and as always, her friendliness always goes along way.Consistency with friendly attitude is what Customer services about, and so many businesses don’t seem to get it.It’s definitely a business advantage so well done Alex and team!
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November 2023 by Donna Wu
We've been conversing with Heidi on the process of setting up an appointment for our Truck. She is very responsive and detailed in her explanations. Very good energy and infectious as well! Looking forward to the service Cochrane Toyota will be providing.
