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December 2023 by Ms Anderson
I want to post for a new staff who was very professional and friendly at the Cochrane branch. I believe her name was Dulce. I appreciated her service ?
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October 2023 by Barry Bodnar
Tried to change canadian for American money , the bank teller had a fit , wanted ID/ my address, where i live , if i have account my name ect , moving with a sence of urgency heading to airport. With not much time . He blocked my transaction, couldn’t change the money over and he seemed happy that he couldnt help . 3rd time this year they put the screws to me , definitely switching banks . Just a simple cash for cash transaction. Pretty sure they make $$$ changing currencies, he wasnt happy with that . Needed more….. hit the airport did it there done in 60 seconds , no document Identification nazis there. 1 of 3 rotten deals ive had with them in the last year . The other 2 they wouldnt pay out people $ because the transfer was too high so you had to go kiss their boots for that aswell .
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October 2023 by Ma Cristina Cuesta
Bad customer experience from the teller a young lady who did not apply a good customer relations skills so unfriendly and rude
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October 2023 by aye. pea
I went into this branch Saturday afternoon on September 23rd and I spoke to three employees. I was initially speaking to this Oriental woman, she helped me through the entire process. She was kind and patient with me while answering all my questions. The other two were Caucasian, one had long hair and claimed to work in the office of the branch; the other was middle aged with short hair and worked as a teller. These two women jumped in with bad attitudes and got heated very quickly. When I told them I didn't like the way they were speaking to me, they started being combative and insinuated that I was the problem. How is anyone suppose to trust TD with their money if you have employees that can't keep their composure for the sake of professionalism and good customer service? These two women made me consider withdrawing my money and closing my account. In all my years of being with TD, I've never dealt with such disrespectful and obnoxious employees. These two women really showed their true nature of who they are as a person and let me tell you, they are not good people.
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August 2023 by Heidi Smyth
Constant issues with my accounts. In the end no one is willing to help. Phone banking says I have to go to the branch. The branch says they can’t do anything….. back and forth 5 times. they just hand me another phone number to call. Been on hold for 5 hours in the last week. Teller says they can direct me to a complaint department yet no one will actually help to solve the ongoing issues.
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August 2023 by Kolby Meyers
This is easily the worst TD location I’ve ever tried to do business at. They refused to deposit a check for me that was literally in my name and it’s the same cheque I deposit every single month from the same company. Long lines, slow tellers. You would get faster service driving into Calgary.
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June 2023 by Mitch Conway
By far the worst branch of TD I have dealt with. For the last 8 weeks been working with one of their advisors on a line of credit. Adivsor called me in for appointment which he no showed left me to deal with someone brand new to me with no knowledge of the 3 prior appointments or application in progress. Branch manager making excuses for her employees although she admits I’m not the only client who is severely dissatisfied with this department. Absolutely no accountability from anyone there planning to close down my account and move to tangerine ASAP as having no physical branch is far more appealing than having to deal with the incompetence of this local TD branch
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March 2023 by PSP
It's become far too common to leave a scathing 1-star review at the slightest dissatisfaction, while excellent service often goes unnoticed. That's why I wanted to take a moment to recognize the outstanding efforts of the team at this branch.I've been banking at this branch for over six months now, and I have to say, I've had nothing but positive experiences. The staff are always friendly and helpful, no matter what kind of transaction I'm handling – personal banking, business accounts, loans, mortgages, you name it.I really appreciate the dedication and hard work of everyone at this branch, and I think it's important to acknowledge when a business is doing things right. So I wanted to take a moment to thank them and encourage others to give them a try. Keep up the great work!
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January 2023 by Ryan B
(Cochrane Branch) Wanted to get some bank statements printed, Teller told me they will be ready tomorrow. Went in the following day and no one knew anything about it. I was told AGAIN they should be ready tomorrow. Went in AGAIN no bank statements. Called to speak to the manager who told me that there was no record of me being there or requesting bank statements. Still trying to get my Business statements printed with no luck, honestly, ANY other bank has to be better than this clown show. Ive been banking with TD a long time (far too long) and have had NOTHING BUT PROBLEMS the whole time. eventually got these statements printed at another branch.
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January 2023 by flyter
I came in with my tips in cash and coin from the last year and they sorted it no issue very quickly! They were very nice.
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November 2022 by Susannah Reams
Great team here. I went in the other day to complete a complicated financial transaction and they were very helpful. Friendly, courteous and fast when I asked them for an out of the ordinary transaction. Thanks!
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September 2022 by graeme
Opens late each morning. Apparently they don’t respect their customers time.
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September 2022 by Meghan Keswick
I went to this branch for help on two occasions. Once for help to transfer money from a different account to a TD account and once to get some help with my student line of credit. Both times the staff were friendly although they never followed through with getting the things done they said they would. For my student line of credit the lady was supposed to look into things before I could start with the paperwork. She never called me back. I called her and left a voicemail and I still have not heard back. I have never had issues with TD until I came to cochrane branch.
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June 2022 by Layth SAIT
One star is a lot for that branchMade my way on Saturday on Google saying open until 4pm but they are close what bad management. You are bank should keep up with technology
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March 2022 by Jeff Duncan
Emma was amazing/awesome. Great customer service. Would definitely highly recommend.Would give 7 out 5 STARS ⭐️ if I could
