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February 2024 by P B
I purchased our engagement ring from their online store. I was scared to order something of this value online but I was not disappointed. I’m extremely happy with the customer service, shipping and their packaging although I wish I was given the option to purchase another case for the ring as it came with a generic box that wasn’t my taste. However, you can’t beat their prices and quality of their rings. The diamond report was accurate which matters the most to me. I was a first time customer at Independent Jewellers and they have my full trust. I’d recommend this store to anyone shopping within Canada. Save a ton on duties as oppose to purchasing on US online stores. The shipping was also free from Edmonton all the way to Toronto where we live. Again, I’m really glad I made this purchase, my girlfriend loved it and most importantly she said YES!
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February 2024 by Vanessa
This place sucks a$$ at customer service. Brought a charm and chain in that needed a new clasp, they replaced the clasp but not the circle in which the clasp connects to, so I couldn’t actually close the necklace, what in the actual F am I supposed to do with that? $100 they charged me to fix on a new a clasp that can’t even close onto anything, and when I went back to ask them to fix it they wouldn’t. Atrocious customer service believe me go to one of their competitors like paris jewellers or spence they treat their customers way better!!!!! Took it to Paris jewellers after and they did a new clasp and circle for only $60 imagine that….
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February 2024 by Scott Gentile
Had an amazing experience with my new watch for my wedding. Jared was amazing to deal with. Great place to go for getting a watch or jewelry.
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February 2024 by Kurt Evans
I brought a ring in too be sized and fixed . I even had them size it twice and they only charged me for the one sizing . I’m very happy with the service I was provided . Great prices and friendly staff . They did a great job
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February 2024 by Paul
If I had my time back I would have bought from someone else.
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February 2024 by Rahim Bhimji
Samara is a wonderful person she, Samara went above and beyond to assist us. Samara strives to provide outstanding customer service, our visit today was magical. We are so happy. Independent jewellers is a must see, they offer the best prices, and the quality is great
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February 2024 by Rubina Patel
Samara helped us the moment we entered the store and she did helped me and my husband with the better choice and price. Keep it up and thank you
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February 2024 by L. F. FLM
Great selection and awesome customer service! See you soon!
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January 2024 by Jessica A Allan
Thank you Samara for your outstanding service. I will be back!!
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January 2024 by JE Browppola
Absolutely the gold standard for customer service. I had been to a few places prior shopping for an engagement ring and wasn’t getting much help or guidance. But when I got here, it was a complete difference. Both Stephanie and Patricia took the time to understand what I was looking for, present a multitude of options while also helping me narrow the choice down and helped me stay within my budget. I couldn’t have done it without them. Thanks again ladies!
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December 2023 by Tammy Prez
We got engaged in September, and unfortunately the ring my fiancée gave me kept falling apart, after taking the ring back a few times to get fixed, we finally got our money back from the jewellery store we had originally dealt with.We decided to go to independent jewellers, and we are so happy we did.Bonita greeted us the moment we walked in and she was more than helpful to make sure we got a ring both myself and my fiancée loved.We will definitely be going there to get my fiancées wedding band.Thank you Bonita for your help!
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December 2023 by Doug Zieber
Amazing customer service from Jared. My wife couldn’t be more thrilled with the rings he helped us pick out! I’d highly recommend and refer him for any of your jewelry needs!
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December 2023 by Natasha Phairas
I brought in my late mother's rings to inquire about using them to make a custom piece of jewelry. Emma at the service counter was there and I showed her what I had. She was very creative and proposed a few different designs. I told her I love unique, different and weird lol. I asked her to take over and left it in her hands. I was soooo impressed and loved what was created. She knows her stuff and is very passionate about what she does. Thank you so much Emma.
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December 2023 by Dj wali C
Samara! Absolutely thrilled with the exquisite jewellery created by the talented designer Samara !Each piece reflects her artistic brilliance and attention to detail. Elegant, unique, and beautifully crafted – I couldn't be happier with my purchase.
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December 2023 by Dawn Browne
We just wanted to share our experience as we purchased our wedding bands from the nicest, most kindest, knowledgeable, consultant at Independent Jewelers. Bonita went above and beyond any person we have dealt with. She made sure that our choice was personalized and on time. She is truly a GEM we will always go see this beautiful lady. Thank you so much Bonita we are so excited for our day. Cheers
