Lee Valley is a renowned business known for providing high-quality products and exceptional customer service. Customers have praised the company for its reliable delivery and the functionality of its "Icers" product, which is designed to fit securely and comfortably on shoes to prevent slips on ice. The business has been particularly appreciated by those with larger feet, as it can be challenging to find such products that fit well. The company's knowledgeable and helpful staff have been a highlight for many customers. Employees are described as genuinely interested in understanding customers' projects and eager to provide solutions. This attentiveness has led to positive experiences and has contributed to the business's reputation as a favorite among woodworking enthusiasts. Lee Valley has also demonstrated its commitment to customer loyalty through exceptional acts of kindness. The company has gone above and beyond to help customers, such as locating and sending a signed replacement baseball cap to a customer's elderly uncle, a lifelong woodworker and carpenter who had cherished his original cap. This touching gesture has left a lasting impression on the customer and has further solidified their loyalty to the business. The recent reviews highlight the exceptional customer service and high-quality products offered by Lee Valley. Customers have praised the staff's willingness to assist, such as helping a customer with a water table issue and providing detailed guidance on refinishing a table. The reviews also mention the knowledgeable employees, such as Richard, who engaged customers in engaging conversations. Overall, Lee Valley continues to be a favorite among its customers, known for its commitment to excellence and exceptional customer care.
Excellent place for wood working tools and accessories. Very helpful and knowledgeable staff.
July 2024
I called in today to ask questions about refinishing a table. Chandra was really just so amazing. Patiently answering all my questions. She definitely went the extra mile. Thank you Chandra!
June 2024
If you want to buy tools or parts, search at Lee Valley first. Usually cheaper there. Recently I wanted to replace an electrical rocker switch in my carpert cleaner. $5 at Lee Valley. $10 at Canadian. >$10 at Home Depot. >$6 at Amazon.
