OAK + FORT is an international lifestyle shop founded and led by women, offering thoughtfully designed collections of womenswear, menswear, accessories, jewelry, and homeware. At its centre is an ethos of creating beautiful signature pieces, inviting customers to find objects and garments that connect with them. Customer experiences with the sales team are frequently positive, with many reviews describing staff as very friendly, extremely kind, helpful, knowledgeable, and hardworking. Shoppers note the team is great at offering options, providing sizing suggestions, and giving thoughtful recommendations. Many report smooth, enjoyable, and fantastic experiences, with staff going above and beyond to check stockrooms or assist with exchanges. The fit, quality, and value of the clothes are consistently praised, with customers calling the brand affordable and great, leading them to return. However, customer service can occasionally be a hit or miss. A minority of experiences note that attitude from staff can vary, sometimes making shoppers feel uncomfortable, which impacts their decision to purchase. Despite this, the overall impression is of a passionate group with a shared aesthetic vision, celebrating individuality through their collections.
Very nice staffs! Zoe was very kind to help help get my husband's sweatshirt exchanged for smaller size even though it was ordered online by his company. Love the fit and quality of their clothes. For sure we'll be coming back!
November 2023
Found exactly what I was looking for. Zoe was an absolute pleasure to deal with!
August 2023
Jade was so kind and helpful! I’ve never had a bad experience at this location.
