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January 2024 by Lauren Wesley
I would definitely recommend this location to anyone! The staff were really friendly and helpful, the truck was clean, and the whole process was smooth. Made my moving day easier!
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January 2024 by Zephyr Calhoon
Staff at the front desk were kind and pleasant to work with. However the lot attendant is not doing their job. I booked my rental over a month in advance and rented an extra dolly. After arriving at the old home to load up, we noticed there was no dolly. This caused us an incredibly huge setback for us. They were not willing to drop one off so we had to lose one of our crew to remedy their mistake. All they had to do was open the back door and look. Is that too much to ask? 5 stars for counter staff, 1 star for the lot staff. 1 star for overall experience. The asian lot attendant looked like he'd rather be doing anything else than doing the simple job he was tasked with. Also the overhead door on our rental was very difficult to open/close. If I could do over again, I would double check how easy it is to open/close the door.
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December 2023 by Sadaf Hkm
This was the first time we were moving, and they gave us real good advice. Scheduling the pick-up time from another location was a bit tricky, but the lady who works here patiently helped us to make it work and get the truck at our desired time. Great customer service.
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December 2023 by Rob Violeau
Not sure what her name was but she was super friendly, great sense of humor, and made the entire process start to finish an absolute pleasure. Would highlyrecommend this location to anybody looking to use the U-Haul service.
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November 2023 by Kevin Bauman
They didn't have the trailer we booked. They charged us more than quoted for a smaller trailer. They would not allow us to return the trailer to where we picked it up. The return location was closed all day (Sunday) where they required that we return it. We tried returning it to the original location but they refused to accept it. Ended up just leaving it in a parking lot close to the depot hoping that it would still be there.They seem very disorganized.
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November 2023 by Suze' Goertz
The VERY BEST U HAUL I ALBERTA ✨Excellent Knowledge and Excellent ServiceAnd Customer Care ?Tamara & her TeamAre " The Best" ?Your One & Only U-HaulDealer " YOU WILL EVERNEED, AGAIN 100% ?PICK RIGHT THE FIRSTTIME, YOU WILL BEHAPPY, U DID?NO. HASSLE,NO PROBLEMS,NO BULL - SHEETGET IT DONE, YOUR WAY, ?GET IT DONE, TODAY,GET IT DONE, RIGHTGET IT DONE TONIGHTGET THIS U HAUL ?YOUR ONLY STOP ⚔️?????????
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November 2023 by Richard M
Trouble free rental experience. I was in and out quickly when I picked up the truck. Equally efficient, friendly service when I dropped it off. I left my garage door opener clipped to the visor when I dropped it off. I got a call within 30min from Nathaniel telling me he would put it aside for me. Thank you Nathaniel! Would definitely use them again.
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October 2023 by Barb Phillips
The customer service at this location far exceeds expectations. Staff are super helpful and thoughtful. Jenna helped me 7 October and she was exceptional too. Saved me money, showed me how the blanket arrangement worked and took my purchases to my car. It doesn’t get any better. Plus she had an injury to her hand from another job but you would never have known it. She totally didn’t favor it. I think more highly of U-Haul because of the quality of their staff and their ability to function independently. If your people owned the business they couldn’t be more invested in customer satisfaction.
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October 2023 by Tracy Exnowski
Went to book a truck today. I met a lovely associate that had the warmest personality and smile.She was very friendly and helpful. One of those people that light up your life.Often the associates look rushed.She took her time to explain the charges and go over the finer details of the contract.You made my day kudos and accolades to Jenna for a smooth transaction!Wish there were more Jenna’s at All the Uhauls !!
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September 2023 by Shawn Delainey
Jenna was so helpful in the entire process! Even though it was busy inside she politely helped all customers as quickly as she could and got everyone what they needed. Her positive attitude definitely would make me come back to this location!
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September 2023 by Andolith Terlynn
Very friendly staff, easy to work with on move in / out days. Storage facilities were right sized and for most part, weather proof.Trucks are plentiful, and as long as its booked, they always have the right size. Prices are fair for what you're getting, and its an easy place to work with.If i had a complaint, it would be that they never seem to have utility dollies, but thats so minor it hasnt stopped me from coming back.
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September 2023 by Christine Filewich
Jenna at this location put in the extra time and effort with myself and with other customers around me. She remembered me from the day before and after finishing with her own customer, came to help finish up my drop off. Pick up and drop off was smooth and easy.
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September 2023 by Sharon Jory
Jenna is amazing, great personality, was very helpful on our first visit for boxes, which is why we went back today to book our truck, the gentleman that helped was also awesome. Highly recommend this 51st location.
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September 2023 by Silvio Filice
Helpful staff upon pick up and drop off of our rental. Very efficient and friendly staff. Line was long as it was the end of the month, but they were very efficient and the wait time was minimal. Equipment was new and clean, no issues experienced during rental.
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September 2023 by DAN M (MELTDOWN)
Very positive experience! Great staff. Very accommodating, and check out was seamless and quick!Only complaint was the truck had less than 1/4 fuel and I almost ran. Would’ve been nice if it had over half so it wasn’t the first thing I had to do was get fuel
