Canadian Tire has received mixed reviews from customers regarding their experiences. On one hand, some staff members, like Trevor and Nikki, are praised for their helpfulness and excellent customer service. Customers appreciated Trevor's assistance with winter tires and Nikki's welcoming attitude and willingness to help. Zach also received positive remarks for addressing automotive questions effectively, making customers feel valued. However, there are notable complaints as well. One customer expressed frustration after being misinformed about the availability of a battery, leading to an inconvenient trip. Another customer reported a poor experience with a brake service, where they had to seek repairs elsewhere after issues arose. Despite this, Canadian Tire did follow up and partially covered the repair costs. Overall, while certain employees stand out for their customer service, there are concerns regarding the willingness of some staff to assist customers effectively.
