Worst customer service ever, not helpful staff at all
November 2023
I recently had a disappointing experience at Soft Moc. The staff was notably rude and unprofessional during my visit. Despite their apparent availability, they refused to process a return, citing busyness as an excuse. This lack of customer service was disheartening.
September 2023
Manager did not get back to me on a return issue. Email from Customer Care was responsive thought.
SoftMoc is the leading lifestyle footwear destination with convenient locations in every major city across the country. We offer the best brands for women, men and kids such as Birkenstock, Converse, Vans, Clarks, UGG, Sorel and our iconic SoftMoc Moccasins. Shop online 24/7 and ship to your home or pick up for free at any SoftMoc location. Collect SoftMoc Reward points on every transaction and save today.