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February 2024 by Jaspreet Grewal
Worst customer service ever, not helpful staff at all
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November 2023 by Simran Kaur
I recently had a disappointing experience at Soft Moc. The staff was notably rude and unprofessional during my visit. Despite their apparent availability, they refused to process a return, citing busyness as an excuse. This lack of customer service was disheartening.
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October 2023 by Brianne Weir
I went in on thursday last week to find my self some really nice shoes for work, as I was walking into the store the manager and her coworker were walking out of the store. Well in the store the employees working were really rude, and refused to help me or show any of the sizes I need. I wasn't even greeted at all. When I finally ask where the manager is. I was told she is unavailable. And that was it.The store was not clean at all.When I left the store to head to quark, I seen the manager standing st booster juice talking with herself and employee from softmoc and the girls at booster juice. I have never been so offended and had such an awful experience in my life.They really need to find new staff that actually care about their store and job.I can't even justify giving it any stars. If you can go anywhere else then softmoc go there. Don't support this store
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October 2023 by Ryan Jacks
Disorganized, the store smells like weed, and I could hear partying the back room. They should just shut down the parkplace mall location or fire the management give proper customer support training to their staff. Managers Chloe and Kelsey seems to have lost control of the store because there is no customer service from any of the staff. Ill buy my shoes elsewhere from now on. 0/5. Never go here. Go to Footlocker or Sportcheck. Amazon is even better than even thinking about this store.
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September 2023 by Ghosthoyt12
Every time I’ve gone into this store the staff never offer to help. Then when u ask for a size they are inconvenienced having to do their job. I’ve only gone in a couple times and always leave with nothing because I won’t support that kind of service.I’ve also asked for a show in my size been told they don’t have it. Ok what about another color… she checks. Nope. Ok can u order it in? Yes she can. Why wouldn’t staff try everything to get their customers the shoe they want?Guess they don’t need customers money ?♀️
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September 2023 by Peter Van Katwyk
Manager did not get back to me on a return issue. Email from Customer Care was responsive thought.
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June 2023 by Carson Green
I was looking for Birkenstocks and the selection wasn’t great, and this was compounded by one staff member simply saying they didn’t have any other sizes, and not offering to pull the missing sizes in different colours to test a fit and offering to order the right one.Three stars because another employee was on top of things and did her best to help me and was kind and cheerful while doing so.
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April 2023 by Drew Walton
Very unfortunate experience.I wouldn’t recommend any one shops here.
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March 2023 by Maureen Burke
Love this store in the mall, cheerful helpful employees, lots of choices great prices. It's my "go-to" shoe store for Lethbridge
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March 2023 by Matt Skye
No employees. After 20 minutes of waiting, the manager and another girl came out of the back stinking of weed and looked baked. Just order your shoes online, dont support this store. 0/5 stars
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January 2023 by alicia mchugh
Was a decent place to work. Decent people and good shoe selection. Thank you guys ♡
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January 2023 by Sheana VM
Worst service I've ever had. Nobody would even look at me when I came in (it was not busy) and I had to wait for a super long time to even get help. When I was finally able to ask for a size, it took forever to even get it from the back but I could hear them laughing, talking and having a great time in the back.
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December 2022 by Sophie Rickard
The absolute WORST service. Nobody greets you, nobody helps you, there isn’t Anybody on the store floor that is able or willing to help you find what you’re looking for or to grab sizes to try on. The line up was 10 people deep.. & it seems like the staff all just hide in the back. I saw a minimum of 4 staff And there was one girl on the till. Terrible customer service
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December 2022 by Unknown
People who work here really take advantage of the store and their positions, it seems like things have only gotten worse since I worked there back in 2018! The district manager/ regional manager should take these reviews more serious & they need to hire and train a better staff, having the same ongoing issues for years is unacceptable especially for a store that has so much potential!
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October 2022 by Christina Scott
Legit the worst experience i have ever experienced in a store before. I have worked retail for 7 years now and i have never been into a store so poorly ran. I also work in THIS mall and everyone knows how bad of a store this is, even others that work in the mall as well. I ordered a pair of shoes to be shipped to store (they did come in in a decent time) when i went to pick them up after receiving a call, there wasnt a single person on the sales floor and 2 other people waiting for sizes. I went up to cash and waited for about 10-15 minutes before 3 people walked out from the back and not a single person acknowledged me and just walked in out since their shift was done for the day. After an employee walked in from a break i asked her if she works here and she said “no… im not working, im on my break” so i told her to grab someone that does. Eventually a lady with blonde hair and glasses came out and barely said two words and so incredibly rude. I got my shoes and left, I dont know how an entire store and staff can hate their jobs so much. Now that i have my shoes i will never go back. I also had asked about a mall discount when I ordered the shoes as i work in the mall, i was told yes but the girl decided to take and use my points instead of giving me the discount, which in that case i will would have said no and kept the points to save up more. So incredibly disappointed. It takes zero effort to be a decent human and treat people with respect. Kind of sad when the entire mall and town knows how bad this store is. It really shouldn’t be open.
