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January 2024 by Julia F.
This Sunday January 28th I had an unfortunate encounter with a female assistant manager at Costco in Okotoks that left me thoroughly disappointed with the level of customer service provided. As a loyal customer who has consistently enjoyed the benefits of shopping at Costco, this experience has left a lasting negative impression.At check out, I encountered a situation that required assistance, and I sought help from the assistant manager on duty. Unfortunately, instead of receiving the expected support and professionalism, I was met with a dismissive attitude and a lack of willingness to address my concerns.The assistant manager seemed disinterested and unapproachable, offering minimal assistance without any genuine effort to resolve the issue. This lack of customer-centric approach was not only surprising but also disappointing.Moreover, the assistant manager displayed a lack of empathy and failed to communicate effectively. It felt as though my concerns were not taken seriously, and I left the store with the impression that customer satisfaction was not a priority for this particular staff member.I believe that effective communication and a commitment to customer service are crucial elements in any retail environment, and unfortunately, this assistant manager fell short in both aspects. As a result, my overall shopping experience was marred, and I am left contemplating whether to continue my patronage at Costco in the future.I hope that Costco management takes this feedback seriously and considers implementing additional training or addressing any issues that may be affecting the customer service standards at the store. It is my sincere hope that others do not have to endure a similar experience and that improvements are made to ensure a more positive and customer-focused shopping environment at Costco.
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November 2023 by I Guess We Will C.
The customer service here has to be the worst most ignorant I have ever had. I went to pickup a card but was denied. My wife and I are in the middle of a move and our current address does not match what is on our Id. When my wife went earlier this was no problem she showed I'd to prove who she was. The counter staff processed her card. I tried to explain this but was rudely told to calm down when i tried to ask a question in regards to this situation. her co worker was equally rude or worse. I had all my teeth removed so was really struggling to even talk and even tried to tell her this in response to her comment. This worker did not care and passed me the contract told me read it and return with what's required. I have been a member for many years and never been threader or talked anything close to this. I did say what an ass when leaving
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July 2023 by Gigi C.
Unless you check the dates on every single item you buy here, you can get screwed. It has happened pretty much every time we go (every two weeks for the past 2 years) that one produce item is moldy or rotten once you open it even if the date states it is good for one or two more weeks. You literally have to inspect every produce item you buy and sometimes you still cannot see it until you get home. Not sure if they don't store it properly? I live in south Calgary but prefer this location because most of the staff is quite friendly. However, it is not advantageous for me to drive one hour to return produce. I wish they would do a better job. Watch the dates on all refrigerated items also as they sell them right up until due date. Shopping here adds another 1/2 hour onto your time to check every item for expiry and mold.
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June 2023 by Garnet P.
I'm writing this review on the Tire Centre. Had an appointment to have my summer tires put on. Price was great, but the person (Garrett) who was doing the switch called me and told me the plugs in the tire was not up to Costco's standards and was not able to repair. Ok , not a problem so I asked what we could do and he suggested 2 new tires, this was about 5:15 pm, getting close to closing, and I asked if they had new tires that we could put on. Garrett told me we could discuss it when I came to the tire centre as I was in the store. When I got there Garrett was there cleaning up a battery spill, and I introduced myself and was totally ignored and he went out back punched out and left. I waited at the desk for 15 min waiting for service and all the service guy did was give me my key and refunded my money and no talk about tires at all. I'm not to impressed and this really doesn't do much but wanted to spout off. Store is great but I'll never use the tire centre again. Service is important to me.
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February 2023 by Chloe Jacklyn
I experienced the best customer service I have ever experienced at the Okotoks Costco Pharmacy. I recently switched from Shoppers Drug Mart to the Costco Pharmacy. The woman helping me was fantastic. She wasted no time and had everything transferred without hesitation and also gave me information on how I could get some coverage on a medication I am on. I wish I knew her name because she made my day!
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December 2022 by Morgan Laura / Wells
Ahmed is a incredible person and beyond professional pharmacist. Very knowledgeable and his helpfulness was so nice . Wish more medical professionals were like Ahmed
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April 2022 by Morgan W
Ahmed is a incredible person and beyond professional pharmacist. Very knowledgeable and his helpfulness was so nice . Wish more medical professionals were like Ahmed
