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December 2023 by Dawna K Elliott
I have to write this. My son is a type 1 diabetic, which requires lots of extra things that cost A LOT of extra money we don't really have. I walked into this pharmacy fully expecting to buy a new reader(for a CGM) the pharmacist pulled me aside and handed me a brand new replacement reader, and a different type of CGM for future when he's put on a pump. I walked out of there crying my eyes out, she for real saved Christmas for us. I will never ever forget this! Thank you Shoppers!
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November 2023 by McKayla Rocheleau
I will no longer be picking up my prescriptions at this pharmacy. I have been coming here for years but in recent months I no longer feel heard when I speak to the pharmacist, there have been occasions that my prescriptions are missing, every interactions starts off feeling like I’ve done something wrong, and when I pick up my husbands prescription I find I often get a weird look that makes me feel uncomfortable/judged.
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November 2023 by R G
If I could give this Pharmacy a 0 stars I would. Please, if you are reading this review do not go to this shoppers pharmacy. By far the worst customer service experience I have had. Firstly, I required an immunization, which I called a day ahead of time to get information on, and the requirements for this particular shot. I then followed the directions as told on the phone to book an appointment online and then this would be a consult with a pharmacist. I received emails and texts reminding me of my appointment throughout the day as well. When I arrived this particular individual with blonde hair and glasses assisted. (Hoping she is having a bad day and not like this daily, but doubtful). When she could not find me in the system, and I explained the process I took she replied with “sure you did”. She then went on with many other rude comments, I was in disbelief. Once everything was sorted, I had to pay. I had the privilege again to be helped by her. The scanner at this particular cash was not working, her response to this was “2 things I hate, this cash, the scanner and people that don’t call ahead”. She then went “now you know for next time”. I without a doubt will never go to this shoppers again, and will only be going to the new one. Where there is efficient respectful behaviour. Unlike this condescending rude behaviour they seem to allow at this particular location, and appears like others have experienced the same issues in other reviews.Please go elsewhere. You deserve proper care and respect when it comes to health!
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September 2023 by Terri Burnett
I am actually shocked I have to write this review. 1st off the pharmacist are always amazing at this location. Today the pharmacist assistant that was was working at 6 15-6:30 pm 09.06.2023 was rude and seemed very annoyed at me for not knowing that they no longer carry my prescription in capsules . When I called on the 09.04.2023, the pharmacist I talked to didn’t mention anything , just that they were low on the prescription all together so she would order it in. But when picking it up the assistant was very upset and when she asked if I would take the chewable version for my prescription, she rolled her eyes and let me know it would 20-30 mins which is fine . I politely said okay and thanked her and told her I would pick it up the following day to make it easier. Since when is something I am prescribe by my doctor to take, some how something I have done to put her out. Then scolded and told they would not allow me to fill that prescription again…. Very sad again usually this location is awesome but today I feltLike it was maybe time I find a new place to fill my prescriptions
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September 2023 by Romeo O.
The pharmacy assistant today is awful, unhappy , unfriendly,terrible in customer service! If you are not happy about your job better leave! Someone deserve your job! Smiling is free . Better smile and adont show some attitude !
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August 2023 by kassie avery
The Pharmacy assistant's at this location, one in particular, is awful. She always has an attitude and is never accommodating. Getting a prescription takes forever, it is not that busy ALL.THE. TIME. I have switched to the new Shoppers in town and the service is significantly better.
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July 2023 by Amanda Moore
During swimming, my son started having an asthma attack and we left his inhaler I’m a bag at home. I’m a panic we drive to shoppers to have his inhaler prescription transferred over from Calgary. The pharmacist was incredibly responsive and helped remedy the situation in the most professional and caring way. I am grateful for her assistant and kindness. Exceptional service from Anita, the pharmacist. Thank you sincerely,
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May 2023 by William Goulah
I wan’t to acknowledge Claudia. I came in with a return, to which she kindly helped me. She was so kind and personable with an uplifting attitude, not only to me but to other customers as well. As one who has been a supervisor at Shoppers for many years, I can say with confidence that it’s employees like Claudia; ones who are understanding, kind, and genuine, that make all the difference in the customer experience. She is an asset! I hope you get her a name tag that says her name and not “in training” as she deserves to be recognized.
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May 2023 by Jared
Slow, rude, and unhelpful pharmacy. Came in during forrest fire smoke for a rescue inhaller. Wouldnt give me one because I didnt appear to be struggling to breath enough.
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April 2023 by Royal Rosie P.
I put the review at 2 earlier but now i am boosting it up because i still had great experiences there but recently just because nothing caught my eye, i wouldn't purchase anything and some old hag said to her coworker we should not be here all the time.
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March 2023 by Robyn Alford
Pharmacy is terrible. I’ve had multiple prescriptions not ready at the time they said they’d be ready.Ordered on the phone and spoke to Bob on March 10. I asked for the Rx to be ready for the following afternoon. He said that would be no problem. I arrived the following afternoon (4:45pm), waited 10 minutes for service then was told the Rx wasn’t ready and wasn’t scheduled to be filled until the next evening and that I’d have to wait an additional 10 minutes.I’ll be moving my prescriptions and only shopping here when absolutely unavailable.
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February 2023 by ranjna sethibawa
Awful service. I am forced to give this review here. It has been number of times my medication is not ready on time, even after calling several times they don’t make it ready on time. Staff will say will be ready after 2 hours.. you go next day.. still not ready. Next day they say they will have to order it. I think, It’s time will have to move to another local pharmacy now!!!
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January 2023 by F
Miss Barbie and Dianne made my passport pictures experience for me and my five children such a relaxed easy experience.The quality of the pictures and care for the customer satisfaction it’s meant to be recognized. It’s my pleasure from my own experience to congratulate Miss Barbie and Miss Dianne for the excellent customer service. I will always return.
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December 2022 by Mackattack gameing awesome
Will never go here ever again ....I went there being very sick and was told to come back in a few hours . In a few hours they would have been closed ... Very rude .. I have seen the comments here and the only reason they may have so many clients is because they are the only pharmacy in town that is opened after 9pm .. I will now go to Safeway pharmacy where the staff are caring professional and keeps your information private.i just don't know with all the bad reviews that this rudeness and unprofessionalism is allowed to keep happening
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December 2022 by Peter S
Time and time again, the pharmacy provides insufficient service and care for customers in Okotoks. Some time ago, you could count on them for good customer service and advice; times have sadly changed.
