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November 2024 by fishinguy
If I could rate this store 0, I would. The old guy working here has absolutely no idea what he is doing and should have retired 20 years ago. You show him your slip for pickup and he will just aimlessly wander around the store for 20 minutes randomly looking at packages telling you “I don’t think it’s delivered yet”
There is 0 organization for any packages coming through here, they literally just keep packages right by the door for anybody to look at.
I will be avoiding UPS like the plague in the future.
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October 2024 by Paul Watts
My company spends thousands of dollars with UPS in Okotoks, but unfortunately not for much longer, the staff are poorly trained, they cannot read and make frequent mistakes which they try and blame on the customer. We will not be using this branch anymore, I hope that UPS head office read these reviews.
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July 2024 by Kurt Vanclief
Wayne is the best
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July 2024 by Simon Green
Woman at the store was very helpful, filling in the forms for me because I'd forgot my old-man glasses.
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June 2024 by me
Well I've been doing business here for 4 years have mailbox here, and the box is expensive all other services are to be as expected. Never been spoken to rudely always pleasant no issues
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June 2024 by Grace Guenard
This one star is in no way meant towards the young man who actually helped me today, but is directly related to the incredible rude older man. I bring in a return and my computer is currently broken so I was notable to print the return label to the correct size. Knowing that ups also does printing I bring in the label in hopes to get it resized and returned; knowing I’d have to pay a small fee. This older man insults me and says it’s easy to do on your computer (which I don’t have working) I tell the man I know how to do it but simply don’t have the tools to do so. I tell him I want it scanned and resized to fit the packaging but he could not help me and simply pushes it off on the very nice and helpful young man who was also working and with another customer. I find it incredibly harmful to the business to be employing such aggressive and incompetent people that insult and criticize me when he does not even know how to simply scan a price of paper and resize it. Also don’t appreciate the insults whispered under his breath and then to have the other well working employee silently apologies on his behalf. It’s unfair to the other workers, customers and employer.
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February 2024 by Kristi Rae
Went to the UPS store in Okotoks this morning to pick up a package. The first man I had to deal with (and older man) was extremely rude and unhelpful. He did not help at all, very argumentative and would not even check for my package. Had a really bad attitude. As someone who works in customer service if I treated anyone the way he treated me I would not have a job. Very unfriendly.
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November 2023 by AAA
Terrible customer service from the old many that works there. He was beyond rude to me and my son. Will never go back to this location.
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November 2023 by Paul Smith
Expensive. Staff is useless
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September 2023 by Kristen D
$500 package suspected stolen. Dealing with UPS is an absolute nightmare. It's nearly impossible to get a hold of anyone, or use their online system. They said they lost my $500 package that I need for work and suggested I "submit a claim so they can look into it". I tried to submit a claim and it said the claim was rejected because I didn't provide enough information even though I filled in every field!?
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July 2023 by Kay Emily
Absolutely discusted at the way I was spoken to. I will NEVER EVER use this location again. Absolutely discusted!
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June 2023 by Jay Pang
Worst shipping service ever!! Lied by 4 people about my package! And now my package is lost yet again! Worst company ever. I was told by 4 people 4 different days that the pakage is going to arrive 5th 6th 7th and 8th its sposto be on the 9th and now they lost it and it says 12th now
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May 2023 by J T
Dropped off a small parcel. Was easy. It's a bit frustrating though that there arnt any UPS stores in rural AB. There's one is Claresholm and the next one is this store in Okotoks.
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April 2023 by Aryn Unger
Terrible customer service from the old many that works there. He was beyond rude to me and my son. Will never go back to this location.
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March 2023 by Robert Harvey
Always extra charges to pickup from the store even when shipped via UPS.
