Penningtons is a store offering plus size clothing, from undergarments to shoes, described as pretty and stylish. The store is noted as clean, neat, inviting, and easy to navigate. Customer service experiences vary significantly. Some reviews report exceptional, helpful, and friendly service with employees providing immediate guidance, making shopping easy and enjoyable, and offering assistance with returns. Other customers report top notch service, with staff noted for being incredibly helpful and providing good service with a smile, including special offers. However, there are consistent criticisms. Some customers feel service depends on who is working, noting a missed opportunity to engage. More seriously, there are reports of poor customer service and a disrespect for customer privacy, with one specific incident describing an employee inappropriately measuring a customer for a bra size on the store floor despite a request for privacy. Additionally, the store is criticized for not carrying a lot of stock or a wide range of sizes, leading to frequent online orders, which raises concerns about the store's future.
Loralee is a gem! Store was in great condition and so clean. What a great vibe. Shopping here is a wonderful experience.
June 2025
Great customer service, as soon as I walked in the girl working was so friendly and guided me to what I was looking for right away, I hate shopping in stores but she made it easy and enjoyable , the store is also clean and easy to navigate
June 2025
Shout out to Madison, she was an amazing help today, excellent customer service! Nice to see!!
