Princess Auto is a Canadian-owned company that offers a wide range of tools and equipment across 51 stores nationwide, along with an online store and a National Call Centre. The company serves tradespeople, farmers, inventors, and industrial workers, providing them with quality products at great value. Customers often praise the store for its friendly staff who are eager to help, showing genuine assistance by guiding customers to products rather than just pointing. The store's return policy is highly appreciated, allowing easy exchanges, repairs, or refunds without questions. Many reviews highlight the positive experiences with staff members who go above and beyond, such as helping to find specific tools or solutions even near closing time. However, some feedback notes inconsistency in staff knowledge, especially in stores with frequent new employees who may not be familiar enough with the merchandise to assist effectively. Customers also value the store’s commitment to satisfaction, reflected in their "No sale is final until you’re satisfied" promise. While the overall experience is typically positive, a few reviews mention moments of less friendly service, including reactions to polite inquiries. Despite this, Princess Auto remains a trusted source for hardworking Canadians seeking reliable tools and equipment, backed by excellent customer service and a strong warranty policy.
