9:30AM - 5PM
201 Wye Road, Sherwood Park
Banks
“Cole Twitchell was an excellent financial advisor! He helped me purchase my first home, guiding me through every step and communicating swiftly. He helped ease an otherwise lengthy process, and I always get good service at this location, walking in as well.”
9:30AM - 5PM
590 Baseline Rd Un. 160, Sherwood Park
Banks
“I want to express my gratitude to Petitpas Holly. She has always been very helpful for my kids RESP. It was very complicated I had to make calls back and forth and Holly helped me through it and dealt with me very patiently and gave us great customer experience.”
“Needed assistance with correcting pin code issue. All staff I interacted with went above and beyond to provide efficient and effective service in a very friendly way.”
“I have been dealing with this branch for approximately 13 years. Tejinder M. is an RBC advisor there. When it comes to giving customer service and investing strategies she goes above and beyond. Her attention to detail and her willingness to help you as a customer is EXCEPTIONAL! I highly recommend her. She is a valuable asset to this branch and this company.”
“This review is for a specific employee, after CWB switched to National Bank. Angela R helped me with several transactions. She demonstrated excellent customer service skills, was very detail oriented and most importantly had follow up and follow through. If all companies had staff like Angela there would a lot more efficient businesses.”
9:30AM - 5PM
550 Baseline Road Suite 100, Sherwood Park
Banks
“Krunali is an exceptional CSR. She remembers us, the clients, and works hard to do the necessary task for us. Today she enlisted Felix, and together they were able to sort out what needed to be done. Very appreciated. Please get this very deserving staff member a business card! Thank you Krunali.”
9:30AM - 5PM
993 Fir St, Sherwood Park
Banks
“I was a little apprehensive about attending this location due to previous reviews but I am so happy to have attended this location. I was assisted by Marion and she was an absolute delight. She was friendly, professional, and helped me with everything I needed help with. Keep up the good work :)”
“I have had extensive dealings with this branch and, generally speaking, the customer service representatives are consistently polite, professional, and friendly. In particular, Sebastian, the Investment Representative, is outstanding! His professionalism and knowledge made me feel confident and comfortable, and he would be well-suited as Branch Manager. While I am pleased with the overall service and staff at this branch, I must note that the female Branch Manager did not meet expectations during my visits. She appeared disinterested and disengaged, and I haven't seen her at the branch recently.”
9AM - 6PM
2022 Sherwood Drive, Sherwood Park
Banks
“Shout out to Tammy Wright the branch manager. U are amazing. I really felt like u heard me and cared. U did everything to assist with my situation even though I could see u were clearly busy. I appreciate u and ur team!!
Thank-you”
9:30AM - 5PM
390 Baseline Road, Sherwood Park
Banks
“Ron was a great help during my appointment. I really appreciated how he took the time to explain everything and walk me through the process. Despite the obstacles we encountered with my account, he quickly found solutions and handled everything efficiently. He also made sure to clearly explain what was happening at each step, which made the whole experience much easier. Great customer service.”
9:30AM - 5PM
8005 Emerald Dr Un. 300, Sherwood Park
Banks
“I had a wonderful experience at the bank, especially thanks to Bibi. She was very friendly, professional, and took the time to answer all my questions. Bibi also gave me helpful recommendations regarding investment options and explained everything clearly and patiently. I really appreciated her personalized service and felt very well taken care of. Thank you, Bibi, for making my visit such a positive experience!”
9:30AM - 5PM
222 Baseline Road Suite 300, Sherwood Park
Banks
“Great customer service, usually, but the wait times are atrocious, seems like everyone WFH as there’s literally one person working and every office is empty. Don’t bother on Fridays!”
9:30AM - 5PM
1020 Sherwood Dr Un. 250, Sherwood Park
Banks
“First time at this branch. Greeter-Shelly was amazing, she went above and beyond to help me and even contacted the other branch to get some information. I can't tell you how much that meant. Normally, these days you get the go here, go there and get no where fast. Very pleasant staff!! Thanks a bunch!”
“Christine Fawcett shined today when she turned (what i thought would be a tedious and arduous task) into a pleasant three-minute completion of my requested account statement format change. This is why I don't bank on-line. Kudos to Christine.”