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October 2024 by Harley Baird
This branch has some of the worst customer service I’ve ever seen. The lady that was helping me was blatantly rude and ignorant. This branch is not inviting or friendly even the old guy in front of me was getting talked down to this is sad to see if people don’t like there job please choose a new career will not be coming back.
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August 2024 by Hailey Wieben
Applied for a credit card months ago and have not heard back. I contacted them twice and she just never responded. Every time I’ve walked in I’ve had to wait a long time to talk to someone, extremely slow service.
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June 2024 by Shari Kay
Was contacted about a year ago by an advisor in this branch about some different plans/rates for one of my accounts. I emailed her back but never had a response. Then a few months ago I received another email from that same advisor about my TFSA so we needed up scheduling an appt. I met with her in branch and we decided we would probably need a few more appts to rearrange finances, pick new accounts, etc. I have since emailed her a few times to set an appt and have never had a response. Will be taking my accounts elsewhere.
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June 2024 by Jenn Surkovic
If I could say zero, I would. I have never met a bunch of grouchier women and unhelpful workers. Couldn’t allow the gentleman in front of me to withdraw his own money, then proceeded to tell him she’d call to verify his identity later, as she was doing her paperwork for the morning. Then I was told that they cannot help me with anything to do with my credit card, and brushed me off. You’re the damn bank!!! If not here, where can one access their funds?!? They are flippant and uninterested in your concerns, and beyond rude. I cannot say this enough, you people are awful!!!! This is an embarrassment.
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February 2024 by TechGuy
There's a reason why this branch has lot of bad reviews. Poor customer service. You get no help from here. In short USELESS. Booked an appointment but nobody was there. Other banks are very professional to deal with.
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January 2024 by Brady Fedyniak
Wonderful staff and service, I was standing in line and witnessed the teller deal with another customer whom was a handful, very gracefully I might say, shout out to all the advisors too for being very knowledgeable
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November 2023 by Taylor Holmes
Thus bank is absolute garbage. Expect a 45 min wait time and incompetent staff who cannot do their jobs closing my Scotia bank account down what a joke of a bank go back to the east coast where you belong useless for albertans.This is my bank account that cost me the most . Last time ever using Scotia bank and will make it a personal mission to steer people away from your business of squids
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November 2023 by J J
Banks making record profits with horrible customer service. Trying to talk to a real person is near impossible.
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November 2023 by Mike
I got my card replaced in January because of fraud. And it happened again. And these people are like lol call this number to tell them about your problem. Which is a lie because I've had purchases reversed at this branch.
And the person who opened up my account put my middle name as "TT" because my first name has two Ts.
It's amazing these people can tie their shoes in the morning.
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October 2023 by vanessa robertson
No one is trained nor properly informed here. They make up rules as they go (Scotiabank Customer Service Representatives MULTIPLE confirmed one thing - two members in the branch could not provide proof of their "new rule")Hardy and Caroline need to be retrained in customer service. Caroline especially is just a rude .....
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October 2023 by Karanjit Singh
Maria is only one good teller , she helped me out today and my experience was amazing She was quick to answer my questions
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August 2023 by Randy Granger
Yes banks have no remorse when your dealing with the death of a loved one we've been trying to finalize an close my mother's account here in this branch for 2 months now and have closure of her death. An this branch is causing more hardship than I ever expect from a bank. 4 times the wrong paperwork has been done while each time we've had to take time off our jobs to just do the wrong paperwork 3 time's someone's been gone on vacation an we haven't been able to proceed an now now there saying that it's in there estate division. An won't even give us a phone number for enquiry. Iv been in this branch an it's just a circus. We would like closer an to put this to rest but they just keep making up excuses I WILL NEVER DO AN BUSINESS WITH SCOTIA. EVER. I THINK THERE TEARABLE INDIVIDUALS IV DELT WITH 2 OTHER BANKS WHEN FAMILY MEMBERS HAVE PASED AN ITS TAKEN LESS THAN I WEEK FOR THEM TO FINALIZE AN CLOSE THE ACCOUNTS BUT NOT HERE A TOTAL RUN AROUND AN MORE GREAF THEY'RE PUTTING US THROUGH Going on 2 months now.
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June 2023 by Sudip Barua
Terrible experience with this branch. No one wants to help you with your investments which sometime very time sensitive and need immediate action. If you want to talk with a financial advisers or manager they are always unavailable. Bunch of slackers are actually work there.
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June 2023 by Jason Smith
The service is terrible at this branch. No wonder a 2.2 star rating.
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May 2023 by Robert Ursel
What a terrible branch ! You guys need more staff and more knowledgeable people at this location
