Softmoc
Shoe Stores
Hours:
Saint Albert Trail, St. Albert AB T8N 5Z9
Hours
About Softmoc
Softmoc is a leading lifestyle footwear destination offering many brands. Reviews describe experiences that range from amazing to critical. Multiple customers report having an amazing experience, noting that employees do an amazing job even on busy days like Boxing Day. Staff are described as kind, sweet, and calm, handling difficult situations with grace. They are noted for being helpful and accommodating requests. Some reviews defend the staff against criticism, stating that policies like no refunds on Boxing Day are standard and that employees are diligent. The store is recommended by customers who appreciate the service.
Most Recent Reviews
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July 2026
I had a great experience at SoftMoc. I recently bought a pair of Crocs, but the size wasn't quite right. When I came back to exchange them, the process was quick and hassle-free. Lana was especially friendly, patient, and helpful in finding the right size. Excellent customer service.
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May 2026
I had a great experience thanks to Lana! She was incredibly helpful, patient, and really took the time to find the right pair of shoes for me. I truly appreciated her willingness to go the extra mile. Highly recommend asking for Lana if you need help😉
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April 2026
The store was clean, the customer service from Lana was amazing and I’m glad she helped me find the pair of shoes I was looking for!
More Comments(81)
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