This Cricket Wireless Authorized Retailer receives praise for its friendly, knowledgeable, and helpful staff. Customers note the clean and well-kept store. Specific employees are commended for being accommodating, polite, and honest, with one providing helpful assistance for a customer's disability and another clearing a phone's charging port. Staff are also recognized for helping customers get the best deals. However, a significant issue is reported regarding a defective new phone purchased at the store. Despite being within the return period, the customer states the store staff insisted the problem required an insurance claim instead of an immediate store replacement. This forced the customer to resolve the issue directly through Cricket customer care, who indicated the store should have handled the replacement. The experience serves as a caution to thoroughly test new devices before leaving the store.
Alma helped me really well she got everything transferred over to my new phone
September 2023
Alma was such a help she set everything for me had no trouble
February 2023
young man i think his name was manny was very accommodating to my disability and helped me connect my hearing aids to my new phone and taught me how to use the device as well
