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August 2023 by E. D
i have come to this location twice the first time juan helped me with printing and emailing documents and was a wonderful help and so friendly ! so i came back today and richard helped me with emailing finding documents in my phone for me and printed over 50 pages i others r wouldn’t of known how to do i am not very good at technology have just moved to arizona 2 months ago, and your staff at this location is by far the most friendly patient and helpful ups emoyees( ever) i really appreciate you guys!!!!!! you deserve a raise and it may not seem like a big deal but i could not of gotten these legal documents completed without their help sincerly a greatful!!! customer
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August 2023 by Dustin Tervelt
These guys are constantly busy and always handle every customer with a smile and with the best service I’ve ever seen at a UPS store
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August 2023 by Jesse Csincsak
Sent a cashiers check with them. The check never arrived at its destination. They can’t seem to track it so now I have to wait 90 days to get my money back !! What a joke !!
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July 2023 by Janet Lourian
I was just at the UPS Store in Cave Creek.I just want to express my comment regarding the fine man Richard that helped me out tremendously with an Amazon return.He is always very knowledgeable and goes out of his way to help.I only wish more CSR’s were like Richard. We need more people like him in this crazy world.I hope he will be recognized by UPS for his expert Customer Service.Regards,Janet J Lourian
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July 2023 by Google user
I was just at the UPS Store in Cave Creek. I just want to express my comment regarding the fine man Richard that helped me out tremendously with an Amazon return. He is always very knowledgeable and goes out of his way to help. I only wish more CSR’s were like Richard. We need more people like him in this crazy world. I hope he will be recognized by UPS for his expert Customer Service. Regards, Janet J Lourian
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June 2023 by Emily Sweetman
This is a great location. Staff are quick, kind, and efficient. My package was shipped instantly. Fair prices. What else could you ask for!
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May 2023 by K J
Richard was so patient in helping me return an item. He literally looked up my account for the return code. V
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May 2023 by Amigo A.
Drop off a package on Monday afternoon, pay expedite shipping, only to get status confirmation from UPS that it wasn't picked up until Tuesday afternoon? Really ?!!
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February 2023 by Janelle D.
The correct address was written on the package. UPS covered the address partially with their label. Instead of arriving for Christmas 2022, the package was redirected back to sender over a month later. Thus forcing the sender to re-ship. Christmas gifts will now arrive for Valentine's day. I don't trust this place anymore.
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January 2023 by Scott L.
These guys do a great job. Never had a problem there. In an out - simple. Good employees. I guess I must've missed the long-haired guy that you all hate so much.
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January 2023 by Lindsey M.
NOT sorry to say this at all but going to work sick is NOT acceptable just because you put a mask on. I've never been so disgusted in my life while encountering an employee. Multiple times while being helped by this dude I heard him sniffling snot through his mask, he should NOT have been working. He wasn't fooling anyone hiding his illness behind the mask. Who knows how many people he infected there that day but with his demeanor I'm sure he could care less. The cherry on top was the greasy hair, excessively long fingernails and reeking of cigarette smoke. This guy hadn't showered for days. I couldn't wait to get the heck out of there and sanitize myself, took 10 minutes of driving with the window down to get the stench out of my nose. The customer service and competence is seriously lacking at this location. I refuse to go back and don't recommend coming here either.
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December 2022 by Dan J
For my needs, this store has been good. I liked it better when they were in their former location which was closer but this one has been okay. About the only downside is that sometimes there can be long lines but usually there are 2 people at the counter when that happens. Mostly I drop off Amazon items at this location, get a receipt that the item was dropped off and I am on my way. I use FedEx online and/or PayPal to generate USPS, UPS, or FedEx labels.
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December 2022 by Desert Rat
I run in here often before work to return Amazon products. General very short waits. Quick and pleasant workers - as opposed to some locations where staff acts like you’re bothering them. I’ve seen a couple color copiers. Some cards and someOffice shipping supplies.
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November 2022 by Dana B.
The guy with the long hair that works here is extremely impersonable and borderline disrespectful. When I walked into the store, he didn't say a word and just pointed at the register. I asked him if I needed to do two separate transactions for returns and he ignored me and just kept doing his thing on the register. He then gave me serious attitude over a return that I was doing when I do them all the time and know the process. If people wanted to be disrespected, they'd go to the post office and pay a portion of the price. There needs to be some serious training at this location to improve their customer service.
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October 2022 by Davis P.
There's an employee named Alyssa that is literally brain dead who I was working with today. Asked her to put some tape on an envelope which she ignored, as well as neither of the card readers in the store work correctly. She just seems miserable. Total pain to deal with.
