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November 2019 by christine larkin
On time keep his word. Hard working and very kind. His helper(son) is an amazing you man. Would use them again.
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July 2019 by Kirsten S.
This place is ridiculous. We scheduled an appointment for a hitch installation online and had a reservation # and confirmation email, when we showed up they did not even have someone there that could put the hitch on. They didn't even seem to care that we drove 45 minutes to get there with two vehicles so we could drop off the one that needed the hitch. They said we could come back the next day to have it installed at 2pm, when we showed up they said it was going to be an hour before they got to ours and it would take a few hours. Five hours later and it still wasn't done. I am a customer service supervisor and we bend over backwards to give great customer service, this place really needs to work on that. I never do reviews on yelp, but this was petty bad. Dropped off at 2pm wasn't done until almost 8 pm.
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June 2019 by Marla R.
I didn't have to actually go to this location but I got lucky and called here early in my search for a hitch for my new Jeep. Rich didn't have the part in stock but he worked hard to find one for me and even tried to get me set up for a shop to install it the same day.
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April 2019 by Domenic D.
This place needs more employees , I have usually wait 30-45 mins before getting help because people cannot make up there mind what type of moving truck to rent I would never come back to this place, take my business elsewhere.
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September 2018 by Jonathon I.
I wish I could give no stars or negative stars. The leadership of this facility is lacking. We rented a 20x10 large unit for the past 20 years. Anytime we had a question or concern the staff was incredibly rude. We had this on auto pay and called to change credit card numbers. We gave the new information to an employee and they stated they updated our records (this was a card we do not use). Later that night our credit card company calls us about several thousand of charges to our card. They were all from a neighboring town including a pizza delivery. When we went to UHaul the following day they claim we didn't update anything. When we asked to speak to manager, we were told he was busy updating his picture for his business cards. I have left 4 messages about this and never received a single phone call back. I wouldn't trust this staff with anything. We since moved all of our stuff out.
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July 2018 by Betina F.
Having had a God-awful experience at the location on Priest and Elliot, we were hesitant, but needed to rent a van and this was the most convenient; so... What a difference! Clean, friendly, efficient. Everything was very timely, which was important to us.
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June 2018 by Todd N.
Went there on 6/9/18 and waited about 15 mins...The guy doing the paperwork was ok....Declined there insurance....I figured at $29.95 a day and .99 cents a mile i thought my bill would be around $75 but it was $196.99....When i seen bill they charged me $118.86 for a chip on windshield....Different guy pulled up 15ft truck and i took off....What i don't understand is why they didn't do a pre trip inspection with me before i left there yard well they told me when they get busy they don't have the time? You should make the time to do that...The 43 miles that i drove the truck no rock or any object hit the windshield and i sure would of heard it...I've had rocks hit my windshield on my car on these freeways here and i sure as hell heard it. Anyway brought the truck back and no post trip was done with them and they had a big line already. Guy said give me the key and we will send you receipt via email....These charges went on a family members card. Bottom line they should take the time to do pre and post trip inspections with there customers. Honestly i will never rent from there again. Also the general manager at this location is not being fair or helpful
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February 2018 by Brianna S.
Let me start by stating that this review is way overdue. The guys at this U-haul location who helped me are absolute allstars. I had to move from Arizona to the east coast. They helped me install a hitch on my BMW 328d after another uhaul location said they couldn't. Then we rented an enclosed tow-behind trailer from them. They went above and beyond to make sure everything would work for my 2,000+ mile drive. Thank you so much. You guys are the best!
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December 2017 by Susan S.
We're planning a remodel end of January and needed to rent some furniture pads...Randall Baldwin (General Manager) was very accommodating and gave us a great price on the rental...I've been to this location before to pick up packing supplies and I'm sure we will be doing it this next month...Also, we might need a storage unit and I will definitely go here
