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January 2024 by Aaron Rose
Took our car in for some service after we had a radiator fail on the 101. They made a little snafu when ordering parts, but Brian stepped up and really took care of us. He kept us in the loop after the mistake had been made, was honest and straightforward, and didn't try to sell us on a bunch of extras. He held a straight-up transaction and gave us a discount for our delays and troublesWe'll be back
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January 2024 by Linda C.
This was my first visit to this facility and I was able to make an appointment within a few days for a routine maintenance procedure. The office staff was helpful and friendly and answered all of my questions. The work was completed within the time frame I had been told and a good value for the time spent and work that was done. Linda
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January 2024 by Larry Bond
A failed emission inspection led to a nightmare! Three months of “drive-cycling” hundreds of miles to reset the system controls (per recommendation of the state inspectors as well as the manufacturer & the internet) which usually works, unfortunately didn’t this time. In desperation, I took the car back to my “old faithful” friends at AAA, who’d done a great job for me over many years. Service Advisor Brian expertly scoped the car to pinpoint a critical problem with key components of the emission system. After consulting with genuinely concerned General Manager Jim, they had ace Technician Chris install new ones. Thankfully this immediately did the trick, so I now have that precious sticker. The “All Star Team” did it once more. But as friendly, competent & reasonably priced as they are, I hope to see Santa before I require their top-notch services again!!
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January 2024 by Roxanne Morris
AAA Auto repair performed the diagnostics and called with a quote within a few hours. The repair was done the next morning. We were very pleased with the service provided by Brian Lokmor and his team and would not hesitate to recommend this facility to others. Thank-you Brian for a job well done.
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November 2023 by Kevin Carr
Dropped my car off for a service inspection stemming from a Check Engine light glowing on the dash. Unfortunately, they were unable to diagnose the problem and were unable to detect the clear coolant smell in the cabin when the heater is turned on.Sadly, I will not be taking my vehicle back to that location.
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November 2023 by John Sevey
Professional front desk, timely contact by phone, clear estimate and efficient communication throughout the process. Always quality service. Thank you AAA Chandler.
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September 2023 by D L CFE (2020.launch2landing)
I love this little gem! They are very kind and thorough. They are honest so I have come to trust them and only bring my car here since I moved nearby 3 years ago. Each time I come here, no matter who I interact with, they make me feel valued.
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September 2023 by Maggie Steelman
Not Great Service. No communication, they had my car for over a week, when I was told it would Monday, after the weekend - no updates during that time, I had to call for info everyday. They said they would call for a Lyft so i could get home from workone day, no call, no nothing. Sarcatic jerks during the checkout process. And now... Spent 2K... The entire middle console doesn't work, no radio nothing. Some kind of electrical problem. WOULD NOT RECOMMEND!!!
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September 2023 by Jason Foster
Had to have car towed today. Eric came and did it. Was a complete professional. Fast and friendly. I wish there were more Eric's in the world.
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July 2023 by Sue Kellogg
About a month ago I had my 2000 Chevy Impala towed there and had a new starter installed. At first I thought the repair did not work however the new starter fixed the issue and I have not had any further issues. Thank you.
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June 2023 by Van Gott
Went in with a check engine light, paid for service, started home and check engine light came on again. Thinking of going to another garage for second opinion.I think level of service has dropped of late.Service: General repairs & maintenance
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May 2023 by Debra M.
I left an earlier review of my experience, but let me follow up by saying they sent my "Condition Report" to ... my ex-husband. My ex-husband of nine years! He has has nothing to do with my current car. We both have new addresses and never shared an email. To top it off, it was from a "no reply" email, so I couldn't even respond to them directly. How can this even happen?!
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May 2023 by Larry B.
As usual, the "all-star team" (JIm, Brian, John, Chris & Leo) took great care of me. They do everything right, fast & with a smile!
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May 2023 by Chip Cope
On-line appointment set, confirmation sent, yet when I arrived at the appointment time there was not any appointment in the system. The person at the front desk stated that I needed to call to confirm. What is the point of having an online appointment system if you just have to call anyway? This wasted my time as they did not have time to even look at my car.
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May 2023 by Noah Throckmorton
I was excited to try out AAA, and everything looked very promising on their website. The employees are very nice people, and the shuttle service was very convenient, but that is where the positives end for me. Took my vehicle in to get the oil changed and to inquire about a possible problem my car was having. When I ended up paying for the services I was charged $169 to just be told that I should pay over $1000 more for them to replace 6 spark plugs (because they were dirty). Not only is this an outrageous amount for a job that chouldn't have taken more than 40 mins (if they were being slow) but the quote was extremely overpriced. They quoted me over $70 for a single spark plug, but spark plugs exist for as little as $4.50 for my vehicle. This seems like poaching, and makes me never want to deal with AAA again. The website says that for even just an oil change that they will send you the results of their inspection for your vehicle, but when I inquired about it they just handed me a piece of paper with my bill and a sentance about one specific thing on my car, not the report. This is why people hate taking their car in to get anything done on it. Prices are outragous, they don't disclose prices of services before they do all of them, and they don't do everything that they say they will.Services: General repairs & maintenance