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December 2023 by Jim Mowbray
Service has gone from poor to excellent as of late. Some cashiers need to have a more friendly demeanor but the floor staff are excellent and helpful.
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December 2023 by L. L. Shaird
I wish to thank Roman for all his help. He was very patient and helpful during my search for products to help with my Xmas decorations. ??
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December 2023 by Ben Death
Weirdly enough, this Ace Hardware has THE BEST selection of snacks. I've actually stopped here before just for snacks.
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November 2023 by Luke Faxon
One of the best customer service experiences I have ever had. I shop here often for these type of needs and a couple days ago was in the middle of a plumbing project. GREG is the most helpful employee at any store I've ever dealt with. He not only helped me find the right sized parts but explained everything about the parts I had, and was buying etc. He was outstanding.
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November 2023 by Jerry Long
Lot if people work there, not much help offered and check out is angry all the time.
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October 2023 by Janet Rhew
Got a couple of keys made and everyone working there was pleasant and helpful.
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September 2023 by Robert A.
Thank you Diane for your help. Great service and great hardware store every employee helps me every time I need help and one other gal I call her New York due to her Slight accent. She always has a smile , she always ask "how ya doin. She's terrific too!
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September 2023 by Chris B.
Best hardware store experience ever. I hate going to Home Depot. It makes my teeth itch. Lowe's stocks only two items at a time so I don't go. For this purchase I had to go to Ace anyway. Greg was my guy. My son and I were checking out a Big Green Egg and Greg was on point. I was ready to buy but decided to sleep on it. The next day my wife went with me and I pulled the trigger. By noon Greg had my BGE at my home assembled and ready to go. Try getting that from the box stores. I love their level of service, attention to detail and the military discount didn't hurt. Greg hooked us up with reward points for our purchase so we can buy more stuff later. Lol. Love this place and I will definitely be back.
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July 2023 by Aaron R.
While checking out we made the mistake of mentioning that we were from Oregon. The manager who was ringing us up considered it his duty to share with us all of his terrible opinions and beliefs about Portland. This was all regurgitated rhetoric off of some conservative news source. It's not your place to give us an earful about the town we're from and a place which you have very little experience or knowledge of. He then took it upon his self to make sure we knew we "had moved to a very conservative place." What does any of this have to do with selling us hardware. I emailed the corporate in store experience contact and the owner. Ace corporate sent an automated response. No reply from the owner. They didn't give a f*%k! Totally inappropriate. Never goin back. CONSERVATIVES ONLY I GUESS! The sheriff Joe Arpaio paraphernalia was the nail in the coffin. Florence deserves better. Home Depot here I come!
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July 2023 by Dylan Kendricks
Love this store great selection and friendly staff Riley and Jennie where the answer to my prayers helping find a screw. Don’t get that kind of service at home depo
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June 2023 by Joseph Deuel
Title: Exceptional Expertise and Outstanding Service: Tanner and Davis at Ace HardwareReview:I recently had the pleasure of receiving assistance from Tanner and Davis, two exceptional individuals at Ace Hardware, and I cannot speak highly enough of their expertise and outstanding service. Their unwavering commitment to customer satisfaction and their extensive knowledge made my experience truly remarkable.From the moment I approached Tanner and Davis for help, they greeted me with warm smiles and a genuine willingness to assist. Their friendly and approachable demeanor instantly put me at ease, creating a comfortable environment for discussing my hardware needs.What impressed me most was their deep understanding of the products and services available at Ace Hardware. Tanner and Davis listened attentively to my requirements, patiently addressing all my questions and concerns. They demonstrated an exceptional ability to provide tailored recommendations, guiding me towards the most suitable solutions for my specific needs.Their expertise extended beyond mere product knowledge. Tanner and Davis went above and beyond to offer valuable insights and tips, ensuring that I made informed decisions. Their attention to detail and dedication to finding the right solutions showcased their commitment to customer satisfaction.Moreover, Tanner and Davis displayed outstanding professionalism throughout my interaction with them. They efficiently handled my requests, going the extra mile to ensure that I left Ace Hardware with the utmost satisfaction. Their genuine care for their customers and their determination to exceed expectations were truly commendable.In conclusion, the exemplary service and expertise provided by Tanner and Davis at Ace Hardware deserve the highest praise. Their knowledge, dedication, and customer-oriented approach set them apart as exceptional professionals. I wholeheartedly recommend seeking their assistance for any hardware-related needs. Tanner and Davis are an invaluable asset to Ace Hardware, embodying the epitome of outstanding service and expertise
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June 2023 by RJBEER
If I have something I need to fix, this is my go to spot. They also now have ammo, huge selection of BBQ sauces and seasonings, black rifle coffee, and everything in-between. This ace rocks.
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June 2023 by Dave S.
They used to provide a lot of services here, but post COVID they wont even fix your screens here anymore, though i have done that here in the past for ten years. If you need a lightbulb here or some screws then they have got you covered
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May 2023 by Ericha C.
The store itself is well stocked and clean and your floor team is knowledgeable, friendly and helpful. However, when checking out there is one cashier who is consistently unpleasant-that's if you're unlucky enough to get her to help. Never a smile, never a 'here you go' and don't dare hope for a thank you or wishes for a good day. She's even rude to other staff members. It's unfortunate that the last impression people leave your store with is this grouch.
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April 2023 by Nancy M.
Who knew that there was an Ace Hardware tucked in this little corner? Well I'm happy to know that now because it was quite convenient to run in and grab a few essentials. Came across a few friendly faces who were happy to help when I needed it and then allow me to shop in peace when I did not need help. Found just what I needed and the checkout process was fast and friendly. Thumbs up here for sure.
