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December 2023 by Sandra Miranda
My husband loves AE pants. There was no one at the dressing rooms we had to stand around waiting for someone to unlock the door so we can try the clothes on. It was the first time trying this pants on for me so I had to try different styles and wait every time I wanted to try them on for someone to come out from the back. When paying we waited in line like 25 minutes. Worker were just not interested in helping out. They were walking around and just not in a hurry to help. We bought 4 pants and a shirt. I didn’t like how the shirt fit so I went back to return it a week later. I was told I could only get my money back if I had the card that was used. I didn’t have it was my husbands debit card so I asked for cash since it was a debit card purchase and it’s been a week since the purchase was made. I was told they can only give me store credit. Or use the actual card I told the girl this was unusual if she was sure she couldn’t just give me cash. And someone else told her I could only get store credit… ? my husband and I work different shifts and I don’t want to leave him without his debit card just so I can return this. This is very stupid and inconvenient I will get the pants I got for my self and return them as well. I want nothing to do with this store.
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November 2023 by Nathaniel Mora
Typical American eagle. If you shop them nothing changes.
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June 2023 by Asreen Taqiyaddin
There a was like more than 10 employees in the store talking to each other and having fun!I was like what the heck where is the manager?Who’s gona help me or helping other customers!!
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May 2023 by Rebekah R
Manager gets 10 stars, but the pretty girl on the register had such a nasty attitude lol
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October 2022 by Sarah Ee
I usually go to San Tan Village because it’s closer but I was at Chandler mall and decided to come in and this American Eagle is awesome. Alyssa helped me discover cargo jeans and was knowledgeable of all the different styles and Alex was also very helpful with the mens clothes. I didn’t feel any pressure on deciding what to get. They were both great. Feels good to come into a store with friendly people like them.
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October 2022 by Ashlynn
Hmm don’t go if you want jeans. Very limited and not that cute tbh. Overpriced
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July 2022 by brandon powers
Worst customer service. They don't greet you, they don't ask if u need help. Take there sweet time at the register.. should be no reason to stand in line for 20 min and only 2 people in the store... then when it came my turn they didn't even apologize for the wait... never give me money here again.
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March 2022 by Rick Moranis
I love this place. Great prices, friendly staff and quality items that look great.
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January 2022 by Anonymous A
Love getting the curvy high rise pants. They fit perfect. Staff was friendly and asked if I needed help while shopping. Only reason for the one star was that I was on the phone in conversation when 4 employees minutes apart from each other asked if I needed help. I know they are all doing their job but if someone is in conversation on the phone while shopping asking once if they need help is the best otherwise it becomes rude interruption as I was already on the phone before the staff member would approach me.
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January 2022 by Ivka
I was looking for a very specific style and color jeggings and Yessenia helped find my perfect size but the style wasn't quite right. We found the right style but the size was a tad off. The store had a 4 long but I'd prefered a 4 regular. Yessenia and Caitlin as well as the other ladies on the floor helped looked for the correct size and style because it was believed to be that it existed but perhaps another customer tried it on. They all looked throughout the store's inventory to help out. They didn't have to but they went above and beyond for me as well as they were extremely friendly. I had a wonderful experience!
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January 2022 by Steve Phair
These kids here stole my kids friends phone. Said they didn't have it. Even though the parents could ping the phone and we could hear it vibrating.Once security was involved the phone showed up 2 hours later on the other side of the mall at a store the girls didn't even go to.Watch your belongings! These kids are SKETCHY!
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January 2021 by Jacqueline
Love that they offer curbside pickup for online orders. The girl I spoke to on the phone was super sweet as well as the girl who brought it out to me. Thank you!!
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August 2020 by Brittney C.
Absolutely OUTSTANDING customer service! I have never been to this location but I will definitely be going back! Raeleigh went above and beyond by being extremely helpful in finding the style jeans I was looking for and getting me my sizes! She even went in the back to grab me styles that she thought I would like based on what I was trying on and she nailed it! I got both pairs that she picked out! She was so helpful and friendly! I definitely will be back to shop with Raeleigh!
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August 2020 by elizabeth sass
Employees really friendly and conscientious. They were quick to make everything easy for customer, including online return
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July 2020 by Monica Martinez
Very clean and organized. The Staff was very helpful.