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March 2024 by Joshua Thompson
I went to this store today and was helped by Chris. It was a delightful time, and I am so pleased.Recently my boss encouraged me to begin reimagining my work wardrobe; I’d been wearing a pretty boring “uniform” that didn’t fit me well. After doing some looking around online I decided to try this store.For more context, I am male presenting and have a beard. I’m not exactly your standard Ann Taylor customer.Chris immediately made me feel at ease. She was kind, welcoming, and incredibly helpful. She helped me get my size right (turns out I’ve slimmed down recently!) and helped me chew on decisions around style and color.When I entered the store I thought I’d get one pair of pants and one shirt. Ended up leaving with two pant suits and two pairs of gorgeous pants.Chris, thank you so much. I was anxious about this trip, but I feel so empowered from the encouragement you provided during my visit. I’m looking forward to shopping with you again :)
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February 2024 by Katy Proctor
I’ve shopped this store for years, but the service has really taken a nose dive and I won’t be going back. Was completely ignored last time I went in, staff made me feel unwelcome and very uncomfortable. I took the time to share my thoughts with corporate and got a bland useless response, so clearly they don’t care either. Too bad, used to be a solid place to get all my work attire.
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February 2023 by Michelle N.
Younger brunette female did not acknowledge us when we walked in. We were on a mission for my friend to find new work pieces. I greeted her a little while after and she just looked at me rudely, no greeting. I asked her a question and she barely looked at us and didn't offer to help since the size portions were minimal. It was very odd and IR felt like she was annoyed that we were bothering her, even though there were maybe 3 people in the entire store
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February 2023 by David J.
I recently visited Ann Taylor at Chandler Mall and I must say Malayna did an amazing job at assisting me with an return and also she had excellent customer service skills! That's so rare nowadays because there's so many people with bad attitudes and they have no people skills at all. However Malayna was very nice and very friendly plus she had an great attitude and helped me ultimately. Thank you Malayna and Keep up the great work and positive attitude!!!
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January 2023 by Megan Gorvin
I went to Ann Taylor to buy a new pair of black dress pants. I found a pair that were perfect but they had a snag in the back. They didn’t have another pair in the store so the associate offered to order me a new pair. After waiting for a week to receive my “new” pair, they arrived but ended up being the exact same damaged pair from the store. Customer service could only offer to send me a new pair but would charge me again for the second pair. Will be returning damaged pair and hopefully they take them out of circulation so someone else doesn’t but the same damaged pair of pants because apparently Ann Taylor thinks selling damaged clothes is ok.
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January 2023 by Sheila Lanier
Great shopping experience. Clean, well organized, friendly staff. Could have used a few more check-ins when in the dressing room.
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December 2022 by Guy Caldwell
Looking for specific fall colors and was not disappointed. The store was spotless and well staffed. Really enjoyed our visit.
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August 2022 by katie google
Stopped in today to do some online returns and I ended up shopping their sale. My teen was with me & she ended up trying on some clothing & I ended up buying her quite a few items. I chatted with a few of the associates. While I’m not sure if they do any team or individual commissions I had more than one person offering to grab sizes & offer help. One thing that stood out was the tenure of the people that worked there. Some have been with Ann Taylor a very long time & truly love the brand, know the quality and that shows!I love my new wardrobe pieces and look forward to my next trip ❤️
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August 2022 by Maren Fuller
Best place for quality made, comfortable, stylish professional style clothing in the valley.
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August 2022 by Cyn B
The blonde woman with the glasses that go with everything (in her opinion) behind the register had a bad cranky attitude. I make my purchases online so that I don’t have to deal with these kind of people, but unfortunately this time the sizes didn’t work for me. She was not helpful at all and behaved as if I were bothering her to do her job. I won’t be back to this location which was out of my way to go to anyway. The woman at Scottsdale Fashion are so much nicer, and helpful.
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May 2022 by Deann A.
I love shopping at Ann Taylor. They are always kind and make me feel welcome. The Store Manager is so friendly and helpful. I will continue to shop here and at the LOFT.
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April 2022 by Cynthia B
The blonde woman with the glasses that go with everything (in her opinion) behind the register had a bad cranky attitude. I make my purchases online so that I don’t have to deal with these kind of people, but unfortunately this time the sizes didn’t work for me. She was not helpful at all and behaved as if I were bothering her to do her job. I won’t be back to this location which was out of my way to go to anyway. The woman at Scottsdale Fashion are so much nicer, and helpful.
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January 2022 by Wade Harding
A few good clothing items that my wife liked and great sales.
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August 2021 by Penny Mccollum
Watch for their sales to get quality fabrics at a good price.
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July 2021 by Courtney Hunt
I'm pretty sure their size 4 is really a size 2 because seriously, I'm not that fat.