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July 2022 by Erich K.
I'm not a customer so when I walked in asking for change for a $100 bill I fully expected a polite no (thanks Dollar Tree. It's the newest style note in lightly circulated condition and I'm spending $40 on project supplies but you can't train employees to use a pen and visually confirm other security features.) Their building is beautiful and the waiting area looked like a high end hotel with a Keurig machine, what looked like a popcorn machine and water. Seating looked very comfortable. Wish I got the name of the teller. If she was that accommodating to a non customer I'm sure their customer's get treated quite well. Might give them a shot since Chase sucks.
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September 2020 by Mark S.
We've been in business in Tempe for 41 years and we've done business with 4 banks. No other previous bank has ever given us the level of service and professionalism that AZ Bank and Trust does. They did guide us through Gov programs during the Pandemic. When our 5 year old Granddaughter accompanies us to the bank, they treat her like she owns the darn company. AZ Bank and Trust calls us by name, they ask about our kids by name and we NEVER wait in some line 5-6 folks deep to deposit proceeds from our businesses. They provide every service and product the other big banks do, but in a small mid western bank way. AZ Bank and Trust has been our bank since 2012 and we see nothing that would create the need to look for or to talk to another bank.
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March 2020 by Honestly C.
Arizona Bank & Trust is not supporting local small businesses during the Coronavirus pandemic. Demanding payments be made as normal with no discussion of deferment. Small businesses are the backbone of our economy and need our banking partners support. Disappointed by their stance with the country's current situation. I would recommend banking elsewhere.
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December 2019 by Ricki Frausto
I would rate this bank ten stars if I could. Every time I come here I feel so welcome. They know me by name which is very cool since they probably see so many customers throughout the years.
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July 2018 by BL V.
I have been banking with AZ Bank & Trust, and with its predecessor Heritage Bank, for several years. They have always provided top-notch service. We chose to use them for our last two mortgages, as well. While I'm sure they would prefer to be busier, their Chandler facility generally has no line or a very short wait, and provides for rapid service. In the single case where we had a banking "issue," everyone involved, including their management, stepped up to address our concerns - and did so cheerfully. The measure of a Bank (or any organization) is how they handle exceptions. And, they did well. Great people make for a great operation. We're happy to be customers.
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November 2017 by Melody M.
I felt so disrespected and mistreated.... I walked in to open a business checking with all my paper work and opening deposit. Not only did she brush me away. the retail banking manager told me to leave my number and someone will call..what tf is going on. My cousin, uncle and step mom. have a business banking with az bank and trust but they didnt even allow me to fill out paper tp get approved. I feel as if i was pre-judged. I have reported this to the corporate office no call back
