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November 2023 by Orietta Delgado
Friendly Credit Union employees. Advisers available for any banking situations.Negative side: no drive thru. Yo must enter the building for services
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September 2022 by vorhees J
You come to expect a certain level of care and quality from a local credit union, but this one is lacking. Terrible locations. No atm access almost anywhere. Closed weekends. Online support nearly non existent. Can't transfer outside azcu accounts. I have an 805 established credit score and only mortgage debt yet somehow I didn't qualify for a 10k loan, what a joke. Interest return on accounts is just as bad as any basic bank savings account. Overall this place offers absolutely nothing by way of benefit compared to basically any other bank or credit union.
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February 2022 by Diane B.
No return phone calls after 5 days. Still waiting no Call backs what is wrong with customer service? Is there one???? Also tried to file a complaint on line through their website kicked me out endless times to never go through. Guess the truth hurts.. Still can't believe u can't get anyone to call u. I have better things to do with my time so I want nothing to do w/them after I close my accounts.
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September 2021 by John Oliver
I am having a really terrific experience with AZ Central so far! I started out looking for an equity loan, but then it turns out mortgage rates were lower than I thought, so we're doing a cash-out refi. I had a little bit of a rocky start getting ahold of someone, but once I did everyone has been very nice, low-key, and responsive. So far, so good!
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July 2021 by C. G. M (ThaTruthSeka)
"Fast, Professional, Effective & Consistent." An Executive's Brach Mentality. The Exterior/Interior Decor Is Bank-Ish. Customer Support; Fair. Skill Sets; Appropriate. Smiles; Meh. Business Transactions; Smooth. Clean + Tidy. Walk-Up But Not Through...There Isn't A Driver's Option. Overall; Doable.
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June 2021 by S Ochs
I'm a treasurer for a small nonprofit and contacted AZ Central CU to inquire about their account fees. I was told the fees could be waived but when we showed up to open an account was informed there was a $10/month which would slowly wipe out our savings and prevent us from awarding scholarships in the future. Very unfriendly CU to nonprofits.
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March 2021 by Felicia A.
I have banked with az central for many years my family has bank with them for many years. My only concern is not being offered a credit card or being denied one when I have decent credit and collateral to back it up. Also I don't believe you should not put all of your eggs in one basket. I use a regular bank and a credit union . Because credit unions offer low interest rates and good ones really care about their customers. The regular banks Because they are closer , good for when I travel. Simple things like that. Regular banks tend to have higher interest rates. For example I have had a credit card with Bank of America for a few years now never missed a payment always on time. And Bank of America has yet to give me a better deal on interest rates and on my line of credit. I was told by Bank of America after a year I would get a better offer it's been a few years now and nothing. Same story with credit one credit card high interest rates after years of doing business with them for years and remaining into good standing with both cards for years. It's always good to have a good credit union shop around and research before opening a account and if they don't do good honest business with you find another credit union not all credit unions are bad . As on now I'm kinda disappointed with az central and I am contemplating on continuing business with them . I feel that after all of the hard work I have put into building and sustaining self discipline to get where I'm at now . I should be treated way better and should be offered a decent credit card after all my years of being a customer. If getting a simple credit card from them is this hard I can only imagine a home loan or car loan. Do better .
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September 2020 by Athan Nipirakis
Great credit union, always friendly service
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May 2020 by shellsinthehouse shellsishere
Amazing staff caring bank tellers all around the best credit union around
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February 2020 by Double Helix
ATM is out of order too often. It is also slow.
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June 2019 by Amanda Lemerise
I recently moved from Michigan and haven't switched my bank account over yet. This bank was listed as a shared branch. The teller was so nice and helpful even though I wasn't a member of their bank. The location was clean and had a nice aesthetic. I would highly recommend this branch to anyone!
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March 2019 by Zubin C.
The worst place to bank Did you know they have no Air conditioning in the bank They have nobody to call if you Need to reset your password on the weekends Or after they close during the week They are rude people most of them but not all
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March 2019 by Rachel Saunders
Poor customer service. Aren't very professional. They don't disclose all the info that you need. Manager not personable at all. You'll get better customer service at chick fila. Closed my account. Went with FirstBank!! What a difference!!
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November 2018 by Jenn M.
My Polaris loan is housed here and they are amazing with kindness Super efficient and professional Michael didn't make me feel d*** and handled my request with friendliness
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September 2018 by Cara Nicole
Stole my child's money and closed his account. Thieves who steal from children. Disgusting business practices. Kids accounts don't have much activity because they are kids. Terrible business practices. You're money is safer in a burning building than with AzCentral.