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February 2024 by Mitchell Standley
Okay, I ask that the guy that's in charge of my repairs reach out with an ETA on the following Tuesday when the parts get in. Nobody calls, texts, or even emails me. I give it a day, then I call on Wednesday. Guy isn't available to talk, so I leave a message for him to contact me. Never calls. I call back on Friday and again he's unavailable. He calls me the following Monday to let me know my vehicle is ready ($875 for the rental and another $700 in additional coverage later).This is where it gets silly. He pulls my vehicle around and the new bumper clearly doesn't match the paint. 3 weeks and couldn't get the paint matched. Not only that, but he literally tries to convince me it's just the lighting and that they had, indeed, matched the paint. I'll include photos. At this point I have to ask for the manager to come take a look. I guess we need a third opinion. Manager skates around it a bit until I ask, just to be sure, "everyone here has eyeballs, right?". Now he confesses it doesn't match. They offer to keep the vehicle longer, and this is where I decline.After having little to no contact from the shop for the past 3 weeks, arrive to a job not even done, and having not only Dino, but Scott, the MANAGER, lie through their teeth about the paint matching. They NOW want to offer to fix the mistake. I told them I would feel more comfortable going with a different shop at this point and that I'm happy to pay for the bumper, but I'm not paying for the paint. I'll get an estimate for the paint somewhere else and we can deduct that from the total bill that they have for me.They agree and say they'll deduct that from the bill. 20 minutes later, they change their mind and tell me if I want my vehicle back, I'll pay the total. At this point, I reached out to the Non-Emergency line to see what my options are legally. The dispatcher tells me it's illegal for them to hold my vehicle for payment. They send an officer out to the shop and have me meet them there. I'm not sure what changed, but the officer said that I would need to pay first and then press charges later if I wanted to get refunded some of the money.Paid the shop, I have my vehicle, and an estimate to get the paint done right. Now I am filing a civil suit against the shop for the amount it will cost to have it re-painted. At this point, it's not even really about the money, but principle.Unreal.Great experience. Shop elsewhere, unless you love chaos and a team of unprofessionals lacking severely in customer service as well as technical skill in the shop itself.
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February 2024 by Brian eisenberg
Never easy dealing with Body shops this was different. Very clean facility and professional and courteous employees. Great communication. Dealt with Ashur Benjamin and highly recommend him as well.
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February 2024 by Mitch S.
Guess I'll start at the beginning. Set up an estimate for some damage to the back end of my vehicle (other guy was at fault, his insurance was covering). Estimate seemed fine, so I went ahead and set up an appt about a week or two out. A day or two prior to my appt, I get a call from the shop. They want to push back my appt because they'd overbooked themselves. I would've been fine with that, but it had already been a headache to get the insurance and rental set up for that date. I asked to keep the date and the lady at the front desk said that'd be fine, as they were able to move some other things around. Great...drop my car off and grab the rental. I don't hear anything from the shop for almost two weeks, so I reach out to get an ETA. The guy in charge of my repair says that the parts should be in on the following Tuesday, and that they hadn't begun any repairs. I think to myself, "that's odd, why not order parts and have me bring my vehicle in when they arrive, rather than have me paying for a rental for 2 weeks?". After checking their reviews online, it seems as though they've flat out forgotten to order parts for previous customers. Wow. Okay, I ask that the guy that's in charge of my repairs reach out with an ETA on the following Tuesday when the parts get in. Nobody calls, texts, or even emails me. I give it a day, then I call on Wednesday. Guy isn't available to talk, so I leave a message for him to contact me. Never calls. I call back on Friday and again he's unavailable. He calls me the following Monday to let me know my vehicle is ready ($875 for the rental and another $700 in additional coverage later). This is where it gets silly. He pulls my vehicle around and the new bumper clearly doesn't match the paint. 3 weeks and couldn't get the paint matched. Not only that, but he literally tries to convince me it's just the lighting and that they had, indeed, matched the paint. I'll include photos. At this point I have to ask for the manager to come take a look. I guess we need a third opinion. Manager skates around it a bit until I ask, just to be sure, "everyone here has eyeballs, right?". Now he confesses it doesn't match. They offer to keep the vehicle longer, and this is where I decline. After having little to no contact from the shop for the past 3 weeks, arrive to a job not even done, and having not only Dino, but Scott, the MANAGER, lie through their teeth about the paint matching. They NOW want to offer to fix the mistake. I told them I would feel more comfortable going with a different shop at this point and that I'm happy to pay for the bumper, but I'm not paying for the paint. I'll get an estimate for the paint somewhere else and we can deduct that from the total bill that they have for me. They agree and say they'll deduct that from the bill. 20 minutes later, they change their mind and tell me if I want my vehicle back, I'll pay the total. At this point, I reached out to the Non-Emergency line to see what my options are legally. The dispatcher tells me it's illegal for them to hold my vehicle for payment. They send an officer out to the shop and have me meet them there. I'm not sure what changed, but the officer said that I would need to pay first and then press charges later if I wanted to get refunded some of the money. Paid the shop, I have my vehicle, and an estimate to get the paint done right. Now I am filing a civil suit against the shop for the amount it will cost to have it re-painted ($1,100). At this point, it's not even really about the money, but principle. I will now dedicate a lot of extra time to be sure this team of clowns pays for this mistake. Worth it in my opinion. Great experience. Shop elsewhere, unless you love chaos and a team of unprofessionals lacking severely in customer service as well as technical skill in the shop itself.
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July 2023 by Silvestre Martinez
Took my Mercedes-benz E63s after a minor collision. They replaced the rear bumper, and it fits terrible, misaligned in multiple places even though they claim it's OEM. Took it back 3 times until they were rude to me. I can't believe this place was a dealership referral. I'll likely take it to the dealership to verify part numbers and or better fitment.
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June 2023 by Jorge B.
The easy thing to do is to write a complaint letter, this one is a mixture of good and bad, brought my wife's car to repair after she was rear-ended and needs to be fixed, and the service manager did not make me feel comfortable but since it was recommended by Mercedes Benz of Gilbert I did it anyway. I was told verbally it will take about two weeks, I did not receive any call or email for two weeks so I went to the shop and was told it was problems with the insurance responding to them to confirm authorization to repair, but after I talk to the GM I found that the service manager forgot to order the parts and was not the insurance fault, because originally I give then check and authorization from the insurance, time and time I find the SM was lying to me always blaming the insurance besides their advertisement claim everything will be taken care including dealing with the insurance papers that's the bad part, the good one is that whoever was the body shop worker did an outstanding job in repairing the car and the Receptionist/ secretary SHE did the fixing of the insurance papers very professionally when I was very upset about it the service manager job, I stand to be this comment true to the best of my recolletion of the incident.
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May 2023 by Cal Tingey
These guys run a very professional shop. Starting with a clean waiting room (with free coffee, water, and snacks) to estimators who are willing to get on the ground and look underneath the car.
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May 2023 by Justin B.
Autobahn is amazing. They don't cut corners and make sure your repairs are EVERYTHING you need. Especially if you have a certified make/model they work with. If you have a make/model accident they support, this is where you want to go. Don't let your insurance cheat you, these people are honest and knowledgeable about your car. Matt is great, he fought with me with the insurance for 2 months to make sure my car was brought back to 100% not just 'acceptable'. He even drove to the dealership to get me a new battery for my keyless entry that happened to fail while they repaired it just to make sure it wasn't a different issue. SHOUT OUT TO MATT!!! This place is where you want to go if you want to make sure you don't have surprise issues after a repair.
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April 2023 by Ellen Boyd
Omg. Extremely nice. Drove over straight from the dealership. This was a dealership referral. Had a little right corner damage from a hit & run. Mostly bad smears and smudges on my white vehicle. The gentleman came out with a rag with a little solution on it and cleared 90% of the damage on the spot. He then recommended a product for me and my husband to try to see if we could get the damage about 99% cleared up. We will definitely take his advice. Worker said a full professional repair could cost close to $800+. When bumpers start getting removed, etc etc etc. $$$$$$Thank you Autobahn Collison!!!!
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January 2023 by Andy Sandu
Took in a 911 to fix a scratch Chandler Porsche caused. Work was good, service was terrible. GM was unresponsive and condescending.
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November 2022 by B W
This place made false claims on my insurance. Which a year later they still haven’t sent the check for which they stole money with false claims and repairs…Took almost a year for sub par repairs. During that time they Repeatedly took my car out and drove it like a maniac maxing out my boost gauges. They don’t belong to the better business bureau. There’s not even a contact for someone above the manager. Like seriously no corporate number!? You have to constantly call to be lied to by the jasmine up front about bogus work.. Basically this place is the shadiest thing I’ve ever done business with. Who is the owner please do put your name and contact number I would love to discuss this situation. I asked the manager Scott for a corporate number he wouldn’t give it to me.
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November 2022 by Dakota C
Very unprofessional staff and worst customer service ever. I had to call them daily to find out the status of the car and they never gave me straight answers. What a waste of time because of a non-existent customer service. I would NOT recommend this shop to fix anyone’s car.Service: Body & Trim
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October 2022 by E. A
This place made false claims on my insurance. Which a year later they still haven’t sent the check for which they stole money with false claims and repairs…Took almost a year for sub par repairs. During that time they Repeatedly took my car out and drove it like a maniac maxing out my boost gauges. They don’t belong to the better business bureau. There’s not even a contact for someone above the manager. Like seriously no corporate number!? You have to constantly call to be lied to by the jasmine up front about bogus work.. Basically this place is the shadiest thing I’ve ever done business with. Who is the owner please do put your name and contact number I would love to discuss this situation. I asked the manager Scott for a corporate number he wouldn’t give it to me.
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October 2022 by Estelle B.
10/8/2022 @ 10:08am I made an appointment a week ago for a 10am this morning. I show up and it's closed...doors locked, lights are out. Needless to say I'm highly irritated to not get a call to let me know there might be a potential issue with my appointment. It took me 40 minutes to drive here. I will not be recommending them to anyone! And not to mention an older gentleman just pulled in for his 10:30 appointment! He did not get notified of closure either. Poor poor customer service/communication! At the recommendation of the Mercedes dealer I will take my business to Precision Auto Body.
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September 2022 by Caity Ramey
Services provided were completed as expected to repair scrapes on the flare above the wheel of my X5. It took three full days when originally quoted one full business day (or 5.5 expected hours of work). There was evidently some trouble getting some parts from the manufacturer, but that puzzled me since the repair appointment has been on their calendar for well over a month. I additionally had to reach out for updates on my own as they weren’t proactively provided to me. For this smaller job I can deal with that, just not ideal compared to some other experiences I’ve had at other collision repair shops in the area.Services: Body & Trim
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August 2022 by Caity R.
Four stars because ultimately services provided were completed as expected to repair scrapes on the flare above the wheel of my X5. It took three full days when originally quoted one full business day (or 5.5 expected hours of work). There was evidently some trouble getting some parts from the manufacturer, but that puzzled me since the repair appointment has been on their calendar for well over a month. I additionally had to reach out for updates on my own as they weren't proactively provided to me. For this smaller job I can deal with that, just not ideal compared to some other experiences I've had at other collision repair shops in the area.
