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November 2023 by Shane H.
These folks went above and beyond. I had an issue with previous work done and how it was billed. After I voiced that to them, they took extra effort to regain my business. There is not a business around that doesn't make mistakes. It is how those mistakes are addressed that is part of defining a reputable, trustworthy company. I have renewed trust in TGK and am returning to them without reservation.
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August 2023 by pete haddad
Today was my first time using TGK. I made my appointment with Ryan, the general manager, who was very informative about their company. In the past, I've always done most of the maintenance and or repairs myself, but since I've had recent back surgery, I needed to find somebody I could trust with my auto. After speaking with Ryan I felt comfortable giving them a chance, so I brought it in for an oil change. They use good quality oil, in this case, Valvoline, as well as the filter. They also did a thorough inspection of my vehicle that included pictures of what they inspected. They also give a lifetime warranty on their work and their parts as long as it's not a wear item.I didn't see Ryan today, but I was helped by Cody, who was exceptional in his professionalism courtesy of overall friendliness. I highly recommend TGK Automotive of Chandler!!
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August 2023 by Robert H
Tim at the front desk was great. He predicted that the repair, including ordering a part, would take two days, and sure enough, we got the car back as predicted. The shop is modern and clean, and the business stands behind their work. From my experience, I would highly recommend TGK for any needed vehicle repairs.Services: Auto A/C recharge
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August 2023 by Charmain Brown
This is the best automotive shop! They’ve had my business for 20 years! This visit was a routine oil change and battery replacement. No surprises! Friendly, professional service for all these years and today was no exception! Mike, Tim, Ryan and Cody are the best!Services: Tire rotations
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August 2023 by Leigh White
Awesome customer service.They took me home and came back to get me to pick up my vehicle after repairs. Plus they don't mind working on older vehicles. We will use them in the future but hopefully not too often. Thank you so much I am running cool.Adding to my review. I hope you keep Nick in your employment, let him know it was nice to have such a nice young man take me home bring me to work and come and get me to pick up my car today, let him know he's got jobs security for as long as he wants it, because everyone needs their car repaired from time to time AKA job security.And thank you Mike for rectifying the situation and the misunderstanding, I talked to my husband and we will be in touch on Friday.Great customer service and good service on your vehicles if you need it check them out.I am definitely running cooler,thank you so very muchServices: A/C installation & repair
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August 2023 by Dallas Totra
I am very impressed with this company. Over a year ago now, my AC on my 2019 Ford Expedition MAX was blowing hot air. I took it into the Chapman Ford dealership. The DIAG was a bad Evaporator and was going to cost almost $3000.I decided to then bring it into TGK Automotive for a second opinion. I am so glad I did. Upon inspection, they provided a thorough report that INCLUDED actual Camera photos proving to me that the issue was in fact NOT the Evaporator. They instead showed evidence that it was the Condenser which was going to be over $1,000 less than the dealership diagnosis.The issue was fixed and I waited a whole year. This summer the heat started up again and unfortunately the AC started blowing hot again.I took it right back to TGK and without question for $0 cost they were able to cover the full replacement again with a LIFETIME WARRANTY on parts and labor.I have taken a couple summer trips already in 120 degree weather and the ac is so ice cold we actually have to turn it down.THANK YOU TGK for your service in not only solving the issue but being very professional to diagnose the issue properly.
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August 2023 by Duane Watts, Sr
Mike is my service advisor and is very helpful and friendly. He is always to go beyond the norm. My car had extensive problems and they fix all the issues. I would recommend this establishment to anyone with automotive needs.Services: Auto engine tuning
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August 2023 by larry knudsen
People were very nice and friendly. Took my old car in for an oil change last week. In between they contacted me to say I needed a number of things done. Yesterday I got a call that it was ready and the bill was $1043. Today when I picked up the car the total was $1418. Not sure what happened between closing last night and 9:00 today????
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June 2023 by ladega8
I have been a customer of ADS now TSK for years. They've always treated me with respect and I appreciate that. Today, I picked up my car after having my oil changed and I met Cody... one of the kindest people I've ever met. Patiently answered my questions, was extremely knowledgeable and made me feel welcome! And it was an authentic kindness...not forced. He is the PERFECT person to be interacting with the customers. He made my day!And I LOVE the report that I received in my email after the car was looked at. For a detail oriented person like me, it was like a dream. Lol.Services: General repairs & maintenance
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June 2023 by Susie Avey
The crew at TGK, especially Tim & Mark, we're extremely helpful and responsive after a recent incident with our RV. They did a detailed inspection after a roadside incident involving a broken axle seal and potential differential problem. In their capable hands, all outside work was reviewed, messes cleaned up, and liquids replaced. As usual, their professionalism was paired with a personal touch. Love these guys!Services: Tires
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June 2023 by Adam Facinelli
Finally! An auto shop with competent mechanics! They did the work I asked them to, found a couple problems caused by the previous shop AND fixed them correctly. These guys definitely want your business, and they'll certainly have mine. It's not the cheapest place out there...but you get what you pay for here in spades.Services: Steering & suspension repair
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June 2023 by Katy Sun
I've brought my last 2 cars here (2009 & 2015 Prius) and have loved working with Mike. After some bad experiences I had at my dealership with my first car, I was really selective with who I brought it to, but I have always been really satisfied with the level of care that I get each time. Mike is honestly one of the only people I trust to take care of my car and get everything done right :)Services: Auto battery replacement
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June 2023 by vincent garcia
This was my 2nd time using TGK . But my 1st time with needing major work done .Tim and his crew were amazing ! Had my car diagnosed with a fine toothed from front to back like usual. And ended up having to replace my transmission on my Subaru . Tim kept me informed on the progress of locating a transmission and installing it on the car . As well as dealing with my extended warranty company . Tim was great totally recommend TGK for any type of automotive work seems like they can do it all . My wife is ecstatic with the results of TGK she said her Subie has not ran better than it has . So again thank you Tim and TGK family .Services: Transmission
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June 2023 by Cathy Kaifa
What a wonderful surprise and they made a day that was bad, Great!!!. I went in to ask if they could change my back light unit. I had visited over 5 places and was told, that I had to purchased the part from them in order for them to install it die to warranty policies. I normally would have purchased the part from an establishement. But, I had this happen before and couldn't get the part . So, this time I ordered and waited patiently for it to come. I just want to THANK them and they installed the light and didn't charge me and it didnt take long. I want to thank their Boss and the service agent. He went above and beyond and provided a great customer experience and I will always tell people about my experience. I am in in the retail industry and I am so happy to know that their are other companies and bosses, associates that go above and beyond!!☺️?? THANK YOU FOR A WONDERFUL CUSTOMER EXPERIENCE ❤️ THAT TRULLY MADE MY DAY!! THANK YOU!!
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June 2023 by Francesca Finklea
Always receive wonderful service from this team! They are professional, take extreme care when servicing my car, and always have fair prices. 10/10 would recommend to anyone needing an honest, reliable shop that exceeds expectations.Services: Tires
