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January 2024 by Freddy Valera
I need to contact the general manager or Manager or supervisor of the Auto Zone store located on Arizona Avenue...it was the store that was on Pecos Avenue in Chandler...I am the owner of the Venezuela Auto Repair firm and I am a client of Auto Zone since 2007...the negative situation is that in that store there is a person who does not want to assist me because we had a telephone discussion approximately 3 months ago...he left me waiting on the phone for 45 minutes and because of this we argued... ...I never offended him that I remember... Mr. Hector Linares is aware of this situation. A couple of days ago. I went in search of a part that I urgently needed and this person in front of clients flatly refused to assist me... which I had to go to the central sales office to be assisted in my commercial account... for the same reason I am making this complaint because my workshop It is located at 19011 South Arizona Ave in Chandler Az and this store is the most accessible for me. In Chandler Az there are many Auto Zone stores. But this is the closest one for me. I ask you please take action on the matter. since I feel very upset by this employee of yours who lacks education and respect. And he doesn't want to sell me spare parts that I need at precise and necessary times. On the other hand, I let you know that I can buy spare parts at any store other than yours... I am referring to O Reillys. Napa..Parts Authority.. Ect..ect but I prefer to buy at AUTO ZONE..because it is the. Store that offers me the most options in the entire United States..I appreciate you taking quick attention to this..thank you very much and I hope for a response soon..FREDDY VALERA...VENEZUELA AUTO REPAIR..
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January 2024 by Alyssa
Purchased a tool for a repair, did not sufficiently work. Returned to the store, within 1 hour of my buying, to exchange the tool and was told by the parts manager Chris they were not able to refund using my rewards account (AutoZone has e-receipts which I use with every purchase). Mesa stores seem competent to know how to operate their systems. I have not experienced such rudeness before. Perhaps Chris needs more training so he can be as great as other AutoZone employees.
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November 2023 by Haleigh Perham
Thank you so much for your help Preston! You went above and beyond yesterday when I needed help with my Volkswagen.
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November 2023 by Andrea Wilson
Came in for a diagnosis test early, Chris, and Mario were well prepared and helped me with my issue right away. They were very kind and knowledgeable about what my issue was. Great customer can go a long way. I appreciate you guys thank you.
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November 2023 by Adrianna Navarro
I go to the store to look for a part I saw they said they had online and to also return a part. When I get to return the part I didn't want I had forgotten my card and they said they couldn't do absolutely anything for me, and when I ask about the part I saw online they told me they didn't have it. I was very upset as this has happened many times before. It is beyond me why the parts online that say are in store are not. It was a very frustrating experience.
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September 2023 by Mark Hay
While traveling far from home l found myself recently needing a replacement part.I found the geography of this store almost confusing. As if the AutoZone presence mixed hodge podged in with the pep boys repair bays was a drunken afterthought.After an unsuccessful search at another store l was directed to this store.Naturally the entire process was full of quirky problems, after failing to provide a compatible part, l was soon pawned off to another employee who seemed to excel at difficult problem solving.In no time we had the correct part.I can't emphasize how appreciative I am to have them simply go the extra mile and see this thru and secure the parts that I needed Vs. just giving up because it started to get difficult . Today I was fortunate enough to be exposed to true customer service. What a refreshing treat in the post pandemic world to see someone who actually thrived on helping others Vs. just hanging out to collect a check.I'd highly recommend visiting this store when looking for quality customer service, additionally as a bonus, they also have auto parts.
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September 2023 by Yolli K.
I was at the store 3377 on Arizona ave . To purchase windshield wipers for my honda CRV . Both associates were so nice , one was the cashier very knowledgeable ( sorry I didn't get his name ). Very precise . And the other associate was Chris Ponti . He picked the wipers for me , explained the wipers model and replaced them . These guys are both great workers . And very pleasant to talk to while helping me . Highly recommend this Auto Zone # 3377. Thank you !
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July 2023 by Catie White
Great service. The guy looked up my last battery to check my warranty coverage. It was out of date by a couple of months but it was very nice of him to make sure and then he replaced the battery for me. ?
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July 2023 by Taylor Carson
They had the part I needed and gave very helpful, friendly customer service.
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June 2023 by Google user
They had the part I needed and gave very helpful, friendly customer service.
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June 2023 by Black Dynamite
Great people, great service! Plus, that Josh kid has a great smile!
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May 2023 by Kim M.
I rarely leave reviews but person on the phone was very rude. I was trying to find anpart for my car and there were several different models of my car. I asked her if she knew how I would find out which model mine was and she said "I don't know, it isn't my car." I thanked her for being so kind.Very rude person actually through the entire conversation.
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April 2023 by mike luta
The images are for the old location which was on Pecos and McQueen. The new location is best described as (location suicided) due to the fact that they picked a location that shares a parking lot with a car rental business and a Pep boys. Today I literally waited for a parking spot to open up in a lot that holds 88 cars. They have been open less then a year but I'm guessing the nail in the coffin for this location is the O'reilly's opening less then a mile away with plenty of parking. WHY would anyone think this was a good location is any ones guess.
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April 2023 by Double Helix
REBATE SCAM ! PENNZOIL and AUTOZONE appear to be participating in a REBATE SCAM. They advertised a $25 rebate for purchasing 2 Pennzoil Platinum 5 gal containers. Autozone advertized the rebate offer on their site so they are complicit. It has been months. PENNZOIL INTENTIONALLY MAKES THE REBATE PROCESS VAGUE AND CUMBERSOME IN THE HOPES THAT YOUR REBATE SUBMITTAL WILL BE REJECTED AND WILL EXPIRE BEFORE YOU CORRECT IT. I have filled out the proper forms and nothing. If you are experiencing the same scam. Do what I am doing and contact the Arizona Attorney General, FTC and BBB. Perhaps a CLASS ACTION is needed.
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April 2023 by Rachel Woirhaye
Kyle was awesome and I’m seriously so thankful for him. He was so professional and helped me and was very knowledgeable!
