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December 2023 by Gary Barbee
I cannot recommend Avalon Appliances located at (2988 N. Alma School Rd. Chandler, AZ, 85224) as of Friday 12/8/23. I should have been warned when asked for cash only. Rob the owner seemed nice but the new machine I bought which was suppose to be just scratch/dent was broken inside, pump would not work and tub leaked. I could not even get a call back on Facebook and the number I was given was not accepting calls!!! Please pray for Rob and the other employees. I am from out of town and buying this washer for my daughter. I ended up buying a new washer from Lowe's. I can only hope that Rob needed the money for his family but hoping that in the future he turns to honest ways to make it.
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November 2023 by Jeffrey D.
Take your hard earned money elsewhere. This guy talks a great game until he has your cash then it's all about the fine print. Meaning you are stuck with the piece of trash he sold you. Buyer Beware.
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November 2023 by Jorge Castellanos
I purchased a washer that came out to $1000after tax and delivery it had no legs or feet when delivered spoke with Tracy by txt she said to send her pics sent to her and no answer back since. Whent ahead and decided just to keep it and deal with fact hooked it up and it started leaking water anf gave code lc1. Whent to store yesterday rob the owner said he will take care of it today by eather giving me another wSher or refund. Today I i got txt from sales person at store said there is nothing they can do for me and rob is not going to fix problem for me to call manufacturer for warranty ispoke to Rob today he told me not to call again and hanged up. In my experience this was the worst experience I have had very unprofessional and I feel scammed do not recomend to any one not worth the stress or disrespect. Here some pics
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November 2023 by Noelle K.
Not happy with their service or appliances!!!!!Tracy promised me 2 filters for my microwave, never got any. Tried to open the doors and couldn't cause their all bent up.Also having problems with dishwasher already after only 6 months of owning it.Should have paid a little more and gone to a reputable company.
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September 2023 by Chase L.
SHADY CROOKS AT BEST!!!Traci Renfrow and Robert Jimenez sold me a dead washer, and then wouldn't respond to OfferUp messages, email messages, or phone calls. She promised that the washer was guaranteed to work. Their website doesn't exist (site not found). The phone numbers they share publicly are bogus/fake. Nobody answers any of the three phone numbers they provided (480-677-9909, 480-597-9141, 480-584-1948), Either you get a message that voicemail is not setup, or you get a recorded message that the number is restricted and it disconnects.Traci required that I pay cash (Zelle) because of some BS that their credit card processor charges them a 13% fee. That's insanely stupid. Paypal is only 2.9%. I think we all know why these shady crooks demand cash payments.Both Robert Jimenez and Traci Renfrow even provided 5-star Google feedback and 5-star Facebook for their own company. FRAUD! LIARS! And they provided additional discounts to others for providing 5-start feedback.Avalon Appliances has an F Rating on Better Business BureauProof of all my claims are included in images that I attached to this review.Next stop, courthouse. :)
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July 2023 by Jon Monroe
Excellent customer service, timely delivery and setup. I will definitely use them again for my next appliance purchase.
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July 2023 by Dwight Altenburg
Purchased a new GE Profile and had it installed by Avalon Appliance. Most pleased with the service, installation and microwave oven.
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June 2023 by chase flinn
I can't really call this a review but not sure what's going on here. I'd like to see what they have to offer but the last 2 days I've stopped by during business hours listed on their website it's just been locked with no sign or anything indicating if they are temporarily closed for a period of time. Also can't get through on the phone. Doesn't seem like they are out of business but I'm not sure...
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May 2023 by Steve Western
The selling experience was excellent. I explained what I wanted , we went over a few different models . set on the LG just perfect .Had a problem with the door swing, but they came out and changed it within my schedule . Thank you for the service!!
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May 2023 by Cameron Cordes
Awesome place to find quality appliances at a great price. Ownership is kind and helpful, and willing to work within any budget. We will certainly be returning the next time we need another home appliance.
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April 2023 by Adam Kraayenbrink
Zach @ Avalon appliances was extremely professional & courteous.He listened to my needs & offered multiple options for my dishwasher that was needed. He provided a great customer experience @ all levels including an install ! We will be doing business here for all our appliance needs in the future. Great job , thank you Zach !
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April 2023 by guadalupe davila
This guy is the most rudest guy and customer service that I’ve met he was disrespectful, and when I called to to tell him the washer was not working properly. He told me I couldn’t call the cell phone that he would use to call me when they were delivered my washer and dryer. he told me I had to call the manufacture, but he could not help me and hung up on me and told me not to call back again. I would never recommend this appliance store to anybody ever. I give them a -10 for customer service.
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April 2023 by Birdie Belis
Tracy was so accommodating. Everyone was so kind. I had so much trouble with my work schedule but everyone was very patient. My washer and dryer is gorgeous and I will never recommend any other place besides Avalon!!! Delivery was fantastic as well. The two guys were so kind and patient. It was just an awesome transaction from start to finish
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March 2023 by Wanda Dotson
I will definitely be going back for my next appliance purchase! They have excellent customer service and I was able to get a great price on a washing machine with fast delivery & set up. The discount for teachers, nurses & first responders is wonderful.
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March 2023 by Albert Castillo
I would highly recommend to anyone looking for appliances. The owner helped me out with my purchase and was extremely helpful and very knowledgeable. He made me feel comfortable with the decision I made and I will definitely be going back when we need something else.
