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February 2025 by Tabor Luther
Long story short, I tried getting a new card sent to me. The people on the phone got this wrong in multiple different ways, they got the wrong address, twice, ended up canceling and shipping a different card of mine etc etc. Well, clear the phone calls aren't working, I know have to go in and speak with a human. I do, and I go to this bank, taking time off work to go deal with a problem that should have been dealt with over the phone. Well the manager at this location was entirely unempathetic, trying to find ways for this to be my fault and being condescending the whole time. Sir, I am only here because your company failed to get this right 4 times already, how dare you act like im wasting your time. It is exactly the opposite. This location needs a new manager.
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July 2024 by Barnabas Earnest Victor
Went today to get a cashier check. The associates in the front itself able to help and the experience was good.
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July 2024 by igotta tao
manager is rude and useless
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July 2024 by Erin Schmidt
I was saddened to learn the manager wasn't working here anymore. He has been helpful in the past, and there was no one that could help me. I have been working for the same company for over 20 years. I deposit my checks every 2 weeks. Around every 3 months, I get an email saying they are holding my check, because they have a suspicion it will be returned. My checks have never been returned, not in 20 years. My bills are now being paid late, it's costing a lot of money n late fees. I deposited my check on the 10th, the bank is holding my check until the 20th. The manager has been able to verify the money is received and clear my check. I have spent hours on calls, and they never help. The only person I could ever depend on is gone.
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June 2024 by Исхок Фозилжонов
I got cash here very fast I like it here
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February 2024 by Nadia K
No one is ever available to help or it's a long wait
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February 2024 by zhang jun
Very unprofessional.
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December 2023 by Lucy H.
Shout out to Jay! She was extremely courteous and helpful. I has several questions about the differences between certified checks versus money order. I was also in to pay my mortgage that day.
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December 2023 by Sheila Marshall
Went in to close my brother’s account since he passed away . The banker was very rude and show no interest in helping after coming to the branch twice.
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July 2023 by Parnian M.
I went there today to open a new account. All staff were so respectful, I had no appointment but luckily they had time and took me in right away. Brian helped us out, he was very knowledgeable and respectful.
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April 2023 by Swetha Chellappa
INCREDIBLY unhelpful and unprofessional. They’ll promise you to send email/help resolve your issue and then do actually NOTHING about it. I’ve had nothing but bad experience with Mr.Brian and Ms.Lena here who will promise anything and then walk it back with no professionalism.
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February 2023 by Madi Mullins
Manager was rude and inattentive. Stood in a empty bank for 5 minutes before someone, who actually worked there even spoke to me. Very odd experience. Would not recommend, left feeling extremely uncomfortable.
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February 2023 by Mike Woodward
No excuse for having bank locations closed on a Friday with heavy foot traffic— This must addressed by a district or regional manager— No excuse is good enough—- Still no excuse for poor customer service
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November 2022 by Cindy Burdick
Employees are very professional, helpful & friendly. We love coming to this branch.
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October 2022 by Savarra Hillier
I made an appointment yesterday, for 2:30 pm online for my son to open an account. There’s 3 bankers here. One is a male setting up another account for another person. I see a woman sitting at her desk on the computer and a woman walking around. I’m so irritated with all these banks in my area. There’s no water to drink. I’m beyond irritated. Absolutely terrible service so far. Very disappointed
