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March 2024 by E.S. Hávarðr
Amazing!! This was a first time home buying experience and I couldn't even dream of having someone better than Kelly King. He kept me informed every single step of the way. He updated about every other day, even with the small things. He took the time to explain in Elmo language what was happening, what I needed to provide, and what was being signed.I've lived with some roommates who have had "okay" experiences, when I was present during that time, but this experience set the bar so high that I don't think I could handle working with a less structured, transparent, and knowledgeable company! TRUST me, you won't regret choosing them! Kelly King is the BEST!
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January 2024 by Abel Garcia
I had a great experience with Cascade specifically working with Kelly King as he was very helpful into getting me and my family into the right track to get pre approved all the way to closing.If I or my family had any questions he was quick to respond and follow up if anything was needed. He was straight forward and organized with the information that was needed and reasoning behind it .
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December 2023 by Sergei
This company will rip you off. I don't understand why it has 5 star rating?? We try to buy manufactured home from dealer. On FHA loan $140000 they charged us $25000 closing costs. It's disgusting and unacceptable. ??
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December 2023 by Lyle Altes
Had a great experience Kelly and team were very helpful, and kept us informed thru whole process, and helped us through all issues we had
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October 2023 by Maurice Youmans
Kelly King was my loan processor agent. I am very pleased with the service I received from Mr. King on behalf of Cascade Financial. I believe Kelly King did his best to answer my questions, and my wife and I believe we receive great service from Cascade Financial.Thank you Mr. King. I will recommend this company to my personal close friends and family.Maurice Youmans...Austin, Texas.
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September 2023 by Robin Hartman
Our experience with Cascade Financial Services was wonderful to say the least; Mr. Kelly King and his team were very courteous, and professional. They were exceptional at making sure my self and my wife stayed informed during the entire process and we are happy to say we closed yesterday and couldn't be more excited about this next chapter. We couldn't be more thankful for having such an amazing team to make sure the everything went smoothly and we are very satisfied customers. We will definitely be recommending them to family and friends.
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July 2023 by William Shirey
Was pre-approved and spent nearly $4k on the property for permits, septic design etc. Then I was told 6 days before closing they weren't closing. 6 months wasted and no home.
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June 2023 by Patricia Barnes
John with Cascade took great care of me. If it wasn't for him I would have just walked away. Cascade was the best part of my experience!!! Hands down fianace through Cascade or you will end up regretting it.
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June 2023 by Melissa Foerster
The experience was ok. Have never closed on a house before , so don't know if all this is typical. Process seems alright, sometimes disorganized, but overall I guess it was ok. Would be easier if I had something to compare to.
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June 2023 by Carla Bingham
Overall good experience just had a little difficulty getting them to work with us to get the payment down where we needed it but it all worked out so as of now we are real happy with cascade.
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May 2023 by Lisa Thtsmee
Cascade was very good from start to finish with my home loan. They always sent me the information I needed to make my choice to work with them. They provided me with the best rate & payment versus other lenders. Thank you Cascade for your business.
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May 2023 by Diana Graves
A big thank you to cascade for helping us out on our loan to make our dram come true we are grateful for your opportunity that you guys gave to our family. Thank you so much for working hard on our case!! God bless you!
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May 2023 by Josh Hornbeck
My wife and I sought to purchase a manufactured home through Cascade Financial Services, and our initial experience with them was fantastic. Great customer service, really prompt response time. But once we started moving further along in the process and came closer to closing on the home (after they prolonged the process by asking for information from the sellers at the last minute), Cascade suddenly changed their criteria for eligibility and decided to deny our loan application unless we put more money down and paid a much higher interest rate than initially quoted. They (1) decided that the home was not worth the price we were paying for it and (2) that my wife's income as an independent contractor was not sufficient to be included in our total income. When we asked for an explanation they gave us several conflicting answers and finally sent us the denial letter that gave us a third option.We eventually went with a small, local community bank to finance the home purchase. There were no issues with our income and the house appraised for more than we were paying. As we dug more into the negative review for Cascade, it appears that they are a predatory lending institution in a market that is flooded with predatory lenders. They asked us to send a form to the managers of our manufactured home community that lays out what would happen in case we default on our loan. Our current lender needed no such paperwork, which leads me to believe that companies like Cascade run their business by counting on foreclosing on their loans. My advice is to stay far away from them and find a small community lender, work with your real estate agent like we did to find to someone else.
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May 2023 by Nakeshia Stephens
Thank you cascade for making my 1st home buying experience smooth. You have awesome processors that we're patience and knowledgeable. You guys got me to closing and I am very thankful.
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April 2023 by Linda Bogat
Cascade was good at the beginning. When I was having financial difficulties I requested Loss Mitigation help. The form asked what was the best kind of communication and I stated email would be better. They sent me a response stating the LM department does not have the capability of using email for LM response I told them what my situation was and did not here back from the for months. I sent all the necessary information asked for on the LM form in October 23 2021 by mail. Continued to make my payments with no response on my LM application. Heard from Cascade by mail in May for a notice of default. I again sent another LM application with all necessary documents by mail and did not hear from until July 2022 with another notice of default. Again sent another LM application with all necessary documents by mail with no response from Cascade. I again sent another LM application with all necessary documents and finally heard back. They put me on a 3 month trial period. Before the trial period was done on January 26 2023 I received by FedX a loan modification agreement which was signed on January 27 and sent back on January 30th 2023 having my new loan payment start on March 1 2023. I then received from Cascade three NOD notices with three different amounts to cure my loan. I sent them in certified mail all the notices and asked why I received these after the loan modification had been approved and why was there three different NOD did not receive a response. These people do not care about you and do not respond with any answers. It took them 14 months to approve a loan modification. Unacceptable
