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December 2023 by D D.
Camelback BMW Service Dept.A big thank you to Joe Murch.He always goes above and beyond to make sure of BMW X3 is serviced on time and any issues are addressed. I can only give 5 Stars on here, but multiply it by 2.Merry Christmas and Happy NewYear, from David & Nilsa V...
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December 2023 by Steve M.
Excellent service. My advisor Kevin knew the car was coming off warranty and did everything to get items done prior to the expiration. Keep me informed of service progress and was timely on getting all the items done.
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December 2023 by Kylo R.
Allow me a moment to explain why I will never use Chapman BMW again, and more specifically, why I would never work with a certain Service Advisor (who shall not be named), who possesses the demeanor of a rock and has zero interest in listening to or helping a customer. If you're that miserable where you work, find another job. I hate leaving negative reviews, but this place left me fuming. Three weeks ago I went to their parts department to get a replacement key for my X5. It cost me almost $600, but I was willing to spend the money on an OEM BMW part because I support their quality and company (knowing I could have purchased an aftermarket key for half that price that would have worked just as well). I picked up the key, tested the remote (it unlocked and locked the doors fine), so we headed to California for a family vacation.When we were there, I ended up having to use the new key because my wife had the other set. When I tried to start the car, I received the "no key" alert, the proximity sensor was not working. So I had to place the key fob in the slot to start the car. But with my other set of keys, the proximity sensor works fine. I took the car to a BMW dealership not too far from where we were staying in Anaheim and they were gracious enough to test the fob and told me it was bad. Since the key was only two weeks old, they recommended I take it back to Chapman where I purchased it. Yesterday I went back to Chapman and explained all this to the gentlemen at the service intake area as well as to the Service Advisor I was assigned. That Service Advisor said he would talk to the Service Manager and be right back. When he came back, he told me they were going to have to charge me a $200 diagnostic fee. You've got to be joking. I just purchased the key from you three weeks ago, already confirmed it was bad, and you want to gouge me 200 more dollars? I even had both sets of keys to show him my original set works fine with the proximity sensor, but the set I literally just bought doesn't. You can't apply a little bit of subtle discretion, based on reasonableness, and test it since it's a NEW key that YOU just ordered? I can understand if I bought the key 2 or 3 months ago, but this is ridiculous. Is a little bit of customer service lost on Chapman BMW? If you test the key and it's not faulty, then fine, I'll pay a diagnostic fee to have my car checked. But at least test the $600 key I just purchased from you first to make sure I didn't get a defective product. Especially when you can see my other set works fine with the proximity sensor. So incredibly disappointed in how this was handled. The spirit of service and reasonableness is non-existent with this dealership, I can no longer support them. I hope this is not the kind of business BMW prides itself on.
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November 2023 by Lizzy Price
I've never written a negative review - EVER. But dealing with Chapman BMW has been absolutely awful.We've taken our X7 in to the dealer on 3 separate occasions and asked each time that they address the brakes. They are loud and squeal obnoxiously EVERY time I brake. Each time I'm told that they are "performance brakes" and it's just how they are. Meanwhile - I see plenty of the same vehicles on the road and have yet to hear their brakes sound like mine.To me, "performance brakes" means that they should brake easily and without any sound. I've been told by the service department to hit the brakes hard each time and this will reduce the sound. Besides giving myself and my family a mild case of whiplash, this has not helped. And honestly, who drives like that.Beyond the brakes - the tires they put on this vehicle are equally as obnoxious. I just replaced them in March at 17K miles and at my appt in October they told me that I'll need to replace the rear tires soon - after just an additional 8K miles put on since replacing the entire set. Again - they said, they are "performance".I don't drag race, I'm a mom that drives her kids, dogs, and parents around. Had I been told when we were going to purchase this vehicle that the $4K tires needed to be replaced once a year because they are "performance tires" and that the brakes would screech EVERY time I slow or come to a stop, again, because they are "performance brakes" - I would not have moved forward with the purchase.I've had to call several times just to get a return phone call and follow up several times just to get an appt time scheduled. I've never purchased a BMW or purchased from Chapman before and don't plan on doing either again in the future. This luxury vehicle is anything but luxury and the service department is less than helpful.
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November 2023 by Liz P.
I've never written a negative review - EVER. But dealing with Chapman BMW has been absolutely awful.We've taken our X7 in to the dealer on 3 separate occasions and asked each time that they address the brakes. They are loud and squeal obnoxiously EVERY time I brake. Each time I'm told that they are "performance brakes" and it's just how they are. Meanwhile - I see plenty of the same vehicles on the road and have yet to hear their brakes sound like mine.To me, "performance brakes" means that they should brake easily and without any sound. I've been told by the service department to hit the brakes hard each time and this will reduce the sound. Besides giving myself and my family a mild case of whiplash, this has not helped. And honestly, who drives like that.Beyond the brakes - the tires they put on this vehicle are equally as obnoxious. I just replaced them in March at 17K miles and at my appt in October they told me that I'll need to replace the rear tires soon - after just an additional 8K miles put on since replacing the entire set. Again - they said, they are "performance".I don't drag race, I'm a mom that drives her kids, dogs, and parents around. Had I been told when we were going to purchase this vehicle that the $4K tires needed to be replaced once a year because they are "performance tires" and that the brakes would screech EVERY time I slow or come to a stop, again, because they are "performance brakes" - I would not have moved forward with the purchase.I've had to call several times just to get a return phone call and follow up several times just to get an appt time scheduled. I've never purchased a BMW or purchased from Chapman before and don't plan on doing either again in the future. This luxury vehicle is anything but luxury and the service department is less than helpful.
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November 2023 by Jennifer P.
My daughter brought her car here for an oil change... $270 later? They charged her for a STANDARDSCOPE which she did not ask for and $40 for "shop supplies"? Took advantage of a young girl. And the reason i know she got ripped off is because my husband owns dealerships and I've also been in the business for years so go to somewhere trustworthy instead.
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October 2023 by Bret & Joyce Dethlefsen
We love our 2024 X5 xDrive. Jason Penney from Chapmen BMW was extremely helpful in making this purchase a reality. Jason was patient with my wife and I and even set up service installation of some carbon fiber accessories so that upon delivery of the vehicle the final build was exactly what we wanted. Sweet X5 with Carbon Fiber trim, we love it. Thanks Chapmen.
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October 2023 by Nikita R.
I had one of the best experiences here at BMW! I've always had Chevy's or Dodge vehicles so this was my first "luxury" experience buying a car. I cannot express how great Trevor Hintz was during the entire process. He wasn't pushing to buy, he really cared that it was the right vehicle for me. The feel in the entire dealership was also very upbeat and welcoming! The manager Ferris came over multiple times to say hello and make sure we were being taken care of. This dealership is a breath of fresh air!
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October 2023 by Carly M.
Looking to buy a new car for year end. Was looking for something I could drive for business purposes. Steve our salesman made it easy. I really felt he cared and wanted to do a good job. It was quick and easy. I've been to other dealerships buying way more expensive vehicles and wasn't treated too nicely. Our salesman returned calls and text messages immediately. Hopefully the service department will be great as well.
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October 2023 by Ana M.
I bought an x7 from Chapman BMW over the summer. I had a good experience and enjoyed working with my salesman and the dealership manager. They answered my questions, and, if there were any issues, they worked on resolving them for me. I recently had to get my oil changed and my service representative was great to work with as well. He was friendly, efficient, and very helpful. I look forward to working with him again.
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September 2023 by Brian S.
We have an Electric vehicle iX . We had to bring in last week with no notice. Logan found away to get us in, get the car looked at and fixed in a day in a half. There were no excuses, great communication through out the process.The Best BMW dealership in the valley , believe me I've been to most of them.
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September 2023 by Karin Gardner
My car was being serviced at Chapman BMW’s competitor dealership in North Scottsdale. My vehicle’s battery needed replacement and I was told by their service advisor the type of battery I need is on back order and it could take up to two weeks to get one. Unhappy with this response, I decided to see if I could locate a battery on my own. I reached out to Chapman BMW Parts and spoke with Ryan Brown. Ryan listened to my concerns and he showed genuine empathy when I explained my dilemma. Despite the fact my vehicle was being serviced by a Chapman competitor, Ryan treated me like a priority customer and in my opinion, he went above and beyond to help me. Ryan confirmed the battery I needed was in his inventory and he agreed to hold it for the competitor to purchase. With Ryan’s help, I was able to get my vehicle back the next day. I will always remember this positive interaction and the high quality customer service I received from Ryan that day. Because of this experience, I will be using Chapman BMW in Chandler for all my service needs.
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September 2023 by James Pauley
After shopping around for a new GMC Sierra, and doing an online search I found the perfect truck at Chapman BMW Chandler. I called the dealership and spoke with Chris Neiss, who answered all of my questions and within a few hours I had test drove the truck and was signing papers for my new truck. I typically hate car shopping, but everyone at Chapman BMW, including JJ my finance manager made the entire process seamless. It was a great experience. We’re trading my wife’s Yukon in for a newer model soon and will definitely go back to Chapman BMW. Their customer service is top notch!
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September 2023 by Jacky Devlin
My recent service at Chapman BMW Chandler was great! Service manager, Tony De Salvo, was great to work with. He explained the service needed and kept me informed of the progress throughout the day. When I picked up my car, it had been washed and vacuumed and looked great.
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August 2023 by Eric Scott
I have been dealing with Chapman BMW Chandler now for two months. In that time frame I have brought my car in 3 separate times for repairs. The first time I picked up my car the dash was damaged, the sensor issue wasn't repaired, and my A/C was repaired. I paid. The second time I brought the car in I was told the system was reset. I paid more. I picked up the car with the same sensor issues, rough idles, and now intermittent shut offs. The third time, I brought the car in, I was told nothing was wrong, that Chapman would not pay for damages to my dash, and their recommended maintenance was not covered. I picked up my car and immediately encountered ALL the same issues I brought the car in for. I called and my warranty covers repairs. All instructions and service history was in the trunk of the car. This was explained to my service manager upon drop off. I even asked where I would keep the papers so they'd be accessible. I also have only had car maintenance completed by Chapman BMW Phoenix since owning the car. I was referred to Chandler. However, I was told by Chandler after 3 visits, escalated phone calls to management, and texts that "Chapman Chandler has no record of customer history with me". The employees at Chapman Chandler are incompetent and dishonest. I find it quite rich that you make customers sign disclosures, take my driver's license, and insurance info for your loaner cars to ensure that customers will cover any damages to the car while in their possession. My car was damaged while in YOUR possession and you've done absolutely nothing. In fact my car was left in the sun again to face more possible damage. BMW Chandler services hundreds of cars. You have the means to cover ANY repairs that occur. How is it with a dealership filled with BMW certified mechanics, no one can see when something is wrong? I should've been told right away if they didn't know how to fix the car... Not dragged along for two months. Why has Chandler BMW refused my business? I will be filing complaints with the better business bureau and will escalate my concerns through Chapmans corporate offices. I refuse to believe that the poor service I received in Chandler to be the Chapman Family standard. I had great experiences in Phoenix. Chandler BMW needs service managers to be restaffed and implement practices to ensure their employees are honest.
