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November 2023 by Lori Kinniburgh
I have never been to the Alma School and Germann location. It was such a pleasant experience.David talked me through what would be the best package for what I was wanting. He was so friendly and went above and beyond ( with a smile I might add). He sent me inside, where it was super clean. Elizabeth then picked up from where David left off with the outstanding friendly customer service. What a joy it was to have both of them make my day.Thsnk you!
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November 2023 by Kimberly Green
This Cobblestone is committed to doing a piss poor job! I paid $79 for the detail special. I have a very small coupe; literally two seconds worth of car. They had it for almost an our, and when it came out, it barely looked touched. My expectation was that it would be hand washed; leaving no signs of dirt or debris, and the interior shining and dust free. That was not the case. The guy wearing the Quality Control shirt should have caught it. I mean that is his job. After I show him ALL of the things that were wrong, he said give them 15 more minutes. Even after that, it still wasn’t done properly. An hour and 15 minutes later, late for dinner, and out $79 for a piss poor excuse of a car wash. Never again!… but I’m sure they don’t care.Oh, and they didn’t even use the scent I requested. At least if your going to leave it dirty, let it smell clean!
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October 2023 by Donna V.
Update - I saw on another review that Cobblestone offered an email address to send concerns. So, I sent a copy of this review. I have followed up 3 times. The first time she asked me for the location. I sent it and she said she didn't receive it. I have asked 2 more times now and radio silence. I have written this business off and will never return. As I said in my initial post, they are THIEVES! To many other and better car washes out there. If you choose to visit this business, please don't agree to any "free" upgrades and ASK FOR & CHECK YOUR RECEIPTS IMMEDIATELY.
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October 2023 by Wael B.
What a waste of time and money, I paid $26 + tips for car wash and vaccuming. I asked the guy if they cleaned the trunk and he said yes, went home and looked inside the trunk and seemed that no one even try to vacuum the trunk.Services: Vacuuming
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October 2023 by Aaron Abril
Please update your business hours on the website. When you call to verify hours, the automated message the lady delivers says to check the website, and the website states that the oil change facility is open until 7 p.m. However, I arrived at 6 o’clock, and they were closed. I have been a long-time customer and have four fast passes on my vehicles. I really hope that with all of the success Cobblestone has had and continues to have they do not lose focus on delivering quality for their customers.
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October 2023 by Ruben G.
I went to coblestone in Tempe in the Autoloop to get a conventional Oil changed I verified I was an unlimited car wash cutomer for a few years now I asked the tenant how much for a conventional Oil change he said do to my loyalty I would get 50% off so it would be around $29.00 or so with taxes this is the location I had my oil changed at and they did do a conventional oil change at the time so I agreed to it then when drove it up to the Oil change area the guy comes back and said they do not have the conventional Oil it will have to be synthetic I asked how much he said $99.00 I said with my Loyalty discount it should be $50.00 or so he said no and said could reduce it to $70.00 I had noticed the guy under the car had already drained the oil I let him know I would not pay the $70.00 so left and washed my car then checked the oil and it was low after the rep put the oil back in my car.If I would of known this was going to happen I would of had Big O change my oil as to where they would not do a conventional oil change on my car but would do a synthetic oil change for $50.00.bigotires.com/regions/ar…
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September 2023 by Aislyn Apablasa
Great customer service. Josh is very polite and welcoming. Made sure my car was taken car of quickly!I’ve had the pleasure to meet Al at this location as well and he’s always been the most kind and professional individual with each visit!Thank you guys!
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September 2023 by David Morris
Got my oil and transmission fluid changed while I waited. Quick and easy. Kenny also noticed that the battery bracket was installed improperly and fixed it for me.He was very honest about which services I needed and which I didn't.Great job Kenny and Denver.Thank you
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September 2023 by Candice Zona
Best Experience ever! Friendly staff, easy to work with, let me bring my own oil & Filter :)I brought in my Porsche thinking they wouldn’t work on it, no problems at all.Worked with Kevin & Kenny, super awesome guys! Got me in very quick and talked me through the whole process! These guys deserve a shoutout! Thank you
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September 2023 by Nik Enloe
Always love coming here because they do a lot for just a lil change. When I go to the dealer to get one it’s just that. For the same price here you get a car wash and they top off fluids and air your tires. Plus you get free popcorn and can relax. Also is a lot more quick too. Johnathan was amazing and did my car right.
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August 2023 by Sharaya M.
This is specifically about the customer service inside.We've been Unlimited Wash members for years, we pay for the highest membership for two vehicles. My son left a toy at the wash and I called to ask if they had a lost and found.The female worker responded abruptly and said "for what?" I detailed the toy and she said "hold on." Placed me on hold and when she came back on the phone she sounded annoyed. She stated "it's not here." And I said "well, I remember seeing it exactly where he left it. Where else would it have gone?" And she responded "probably the trash." I was baffled. I responded, "so you all just throw things away that are left at your carwash?" And she said "yep." I then asked to speak with a manager, and she said "she's not in today." Manager isn't in on a Monday? That's not suspicious.I asked to speak with someone else, she placed me on hold and then hung up on me. I worked in customer service for years, and the lack of consideration and professionalism is jaw dropping...
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August 2023 by Paul “Dygo3951” Dygowski Jr
Paid $40 for a vacuum, car wash, and a sorry excuse of a detail job following the wash. Wheel wells of the truck are still covered in dry mud from camping which I was told they would take care of. The rear bumper was not clean. The person wiping the inner windshield was pushing had both shoes on my leather seats so he could reach the other side of the trucks windshield instead of just walking around. Running boards are dirty, front bumper and wind shield still has bugs. Could do better myself in my driveway. Don't recommend taking your car here.
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August 2023 by Kayla Meltoe
I expected a lot more for a car wash that cost me 60+ dollars. They didn’t even do the basics like wipe the dash or clean the center console.I will not be returning to this place when my child can do a better job. I am extremely frustrated. They didn’t even wash the windows. There is still a spill on the sunroof. The car was not that either. If they would put the same care into cleaning the car as they do selling their services maybe I would return.Services: Vacuuming
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August 2023 by Samantha Nazzaro
I don’t know what happened to this car wash. I’ve been coming here for years and it’s always been above and beyond. Now is been one disappointment after another. I have paid for the platinum wash twice now and it’s as if the interior gets completely IGNORED. Stains, dirt and dog hair still left on the side of my car. Do not go here. Over priced exterior wash only.
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August 2023 by Don Touvell
3 stars is being generous. The outside of the car looked decent. But they didn’t do a very good job vacuuming and they certainly didn’t wipe down the interior. I had to vacuum and wipe it down when I got home. And as someone said previously, if they put as much effort into cleaning as they do trying to sell you their packages, my vehicle would look immaculate.You had one job to do. I will not be returning.Service: Auto detailing
