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November 2023 by Devin Morris
I LOVE the car wash, car always comes out looking great... I also have a fleet of vans that I have the all you can eat subscription on..... Love it.... Why 3 stars? Here is why. Everytime we go there the staff is so over the top.... I feel like I am at a used car lot. Between up sell pitches, on the rare occasion I have to use my credit card they treat you like an idiot and try to help.... Trust me, using my credit card is not something I struggle with. People don't like the over the top service.
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October 2023 by Julian R.
I signed up at this location last week "Unlimited Platinum " monthly service. I had such a bad experience my second time around. I asked to speak with JR who is the DM, Nick and Jenna said they were told not to give me his information. Employees need to be all on the same page. Specially paying for a premium package this is how I'm treated. Due tI this experience I asked to cancel. Employee provided me a card to cancel. Great customer service - Great way for customer to have a hard time canceling my new processes in place. Been a long time customer, thought I try them out again. Nothing has changed. "Jackson Car Wash" Values there customers way more than this company does.
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October 2023 by Denny Williams
Took my vehicle to this car wash. I got the usual hard up sale even though I kept repeating all I wanted was a basic wash and vacuum. Watched my car go through the wash system and realized it did clean top surfaces but did little to the side. I assumed it would be wiped down by the crew at the end of the line. Wrong assumption. My vehicle sat in the sun for at least 15 minutes before they even got to it. I paid $26 to get my car wet then dry in the sun. They used already soaked and dirty rags to clean my windows which left them streaked and worse then when I brought the car in. I took it home a washed it myself and rubbed out the water spots that this car wash left all over my vehicle. They won't touch any of my vehicles again.
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September 2023 by Noelia Nunez
I have the membership where I can take my car through the express lane for a car wash. But finally decided to take my car for a full detail. $660 for a detail on a 2020 Honda Civic!! Hahaha, what?! I’m willing to pay $200, because I know it isn’t cheap and yes my car had hard water spots which can be difficult to remove. But that price is ridiculous. That is a scam. For a small car?? That is a whole car payment. My boyfriend was the one to drop off the car. I had to go back and pick it up before they started anything. My boyfriend was being nice and didn’t want to say anything so of course he agreed ( they lowered the price to $371) but that is still so ridiculous. they were really nice when I wanted to cancel so I do appreciate that. But the price is such a scam. I found somewhere else that can do the exact work, for $150.
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September 2023 by Greg ory
My fav car wash. I go unlimited. Always clean, towels are always full. Helpfull emplyoyees.
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August 2023 by K D.
Skyler was super knowledgable and kind. He helped me save a ton of money and explained how the unlimited pass was way better value than individual washes. Thanks man!
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August 2023 by Omar Alami
Good car wash place. I have the subscription with my vehicle and it has always been a consistently good experience. The vacuum area is clean and always stocked with wipes. I would recommend this car wash and their subscription.
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July 2023 by Keilyn Whitfield
I used to have fine experiences going here but now every time that I stopped by to have my car serviced, I’m always missing cash or change from inside of my car. Very deceptive and I can’t trust what I’m getting back in return.
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June 2023 by Kallyn S.
Wished I would have seen the negative reviews before I went here, this place is terrible. Save yourself and your car and DO NOT GO HERE. They don't care about your car, they pack cars too close together, your car will get damaged. And they'll do everything to not accept responsibility and blame you!
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June 2023 by Amory
I like that this branch has a conveyor belt that is easy to get on to; no rails and nothing grabs the tires. They provide little trash bags and disposable wipes for cleaning, but they were moved to right before the wash tunnel... Before they were further back. I would rather have the disposable wipes and trash bags where they used to be; or in the vacuum area. Then you wouldn't be rushed to make sure your window was fully closed before entering the tunnel.
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June 2023 by Catherine Zielinski
I prefer this car wash because the employees are helpful and polite, there's always clean, damp towels, and the carwash works well.
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May 2023 by jessy g.
DON'T SIGN UP FOR UNLIMITED UNLESS YOU WANT THEM TO DOUBLE CHARGE YOU.----Update to previous update. Andrea Mozden called me after the last review" I understand you were looking for a call back" and "let me look at my system as I believe we helped you out already" She called me acting as if she wasn't the person I had spoken to on the phone and told me again that the account that they are charging me double for she would need all of my bank statements to show that they were double charging me. This was after I answered her email/left a voice message/ called 10 times to the location with no answer and also stopped in to the location- telling her I didn't know who this other person was that I was being charged for.
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May 2023 by Daniel Acosta
One of the worst locations in the Cobblestone chain.1. Personnel space the cars too close together in the tunnel, a common problem at most Cobblestones, however see #2 to see why this is an even bigger problem here.2. The beginning of this tunnel has a defect that lunges your vehicle forward until settling in position, which combined with problem 1 caused my vehicle to try to hit the vehicle in front, only prevented by my hitting the brakes to stop my vehicle from rolling forward. Sure enough, the vehicle behind me also lunged forward and ended up uncomfortably close to the back of mine.3. This tunnel has another defect that causes the tires to come out brown instead of black like they do at their other locations. See the photo.The brown tires combined with the risk of being hit in the tunnel are why I will not return to this location. I tried to address these issues with the lady in the office but she was disinterested.
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May 2023 by Kelsey Bailey
I get unlimited car washes with low monthly fee and love that they have free vacuums!
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May 2023 by Creighton C.
BE CAREFUL!!! This location will DENT YOUR CAR. I've been going to this wash for about 2 months everyday after work and I've been noticing all sorts of dings and dents appearing on my car. I've been going crazy trying to figure out where they were coming from as I always park in the garage and have my own parking area at work. I NEVER suspected it would be from a car wash but NOPE they are coming from COBBLESTONE AUTO SPA!BEWARE! You will also get a TON of micro scratches on your car. I'd suggest finding a different carwash or to invest in hand washing if you're concerned about
