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March 2024 by Frederick R.
I went in with a specific need and had great service. No pressure, no games. The piece I bought was great and my wife loves it. Thanks!
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March 2024 by Carlos C.
Wonderful people and incredible jewelry. They are all about quality and service. Their designs have won and continue winning major Jewelry competitions!
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February 2024 by D E.
Stopped in with a very specific gift in mind for my wife. While the budget I had in mind, was quite modest, Phillip treated the request with kindness and professionalism. Not only was the challenge met, but surpassed with a custom piece; quickly and right on budget. My highest compliments.
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February 2024 by Henry B.
Needed a new bezel insert for my watch. Phillip and the team were able to order the part and get it installed. Had a great experience. I would use Coffin & Trout again!
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January 2024 by D K
I had an outstanding experience at Trout and Coffin, and it was all thanks to Phillip's exceptional assistance during my purchase of a watch.From the moment I stepped into the store, Phillip's friendly and welcoming demeanor set the tone for a great buying experience. He took the time to understand my preferences and requirements. What really stood out was his in-depth knowledge of the various watch choices available. Phillip patiently explained the features, styles, and helped me navigate through the options to find the perfect match.As I deliberated on my choice, Phillip went above and beyond to provide excellent guidance on not just the watch itself but also sharing the background and story of the watches. He ensured that the watch fit my preferences, offering valuable insights and recommendations that made the decision-making process much easier.Trout and Coffin truly excels in delivering a hassle-free, pressure-free, and informative buying experience. I wholeheartedly recommend them for their exceptional service, and I couldn't be happier with my new watch. It's a testament to their dedication to customer satisfaction.
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January 2024 by Sean Meehleib
I couldn’t have asked for a better experience at coffin and trout. Huge thanks to Phillip as he was my advocate. He always made sure to take care of me in store and even at their car show. I got a tour of this place and it’s not hard to tell they take pride in their work. The whole staff is friendly and easy to talk with as well. Even when getting a Rolex seemed impossible nowadays C&T made it happen. I honestly could not recommend a better place!
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December 2023 by Javier Contreras
I wanted to express my sincere gratitude for the exceptional service we received at your jewelry store. We were in a bind with our Cartier Tank watch needing a fit adjustment, and no other store could accommodate us until after the new year. Your team not only managed to fit us in on short notice but also provided a positive and efficient experience. Thank you for your outstanding customer service and expertise.
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December 2023 by Stephanie Haynes
So HAPPY with COFFIN & TROUT!!! I just picked up my “re-done” wedding ring and I absolutely LOVE IT! Moved here 3 years ago and had to find a new jeweler like a new doctor, dentist, mechanic, etc. Did a lot of googling, reading reviews and asking around and settled on Coffin & Trout.Went into the store the first time and met Phillip who ended up guiding me through the process. They helped me design a totally new ring, happily making changes as I changed my mind about certain aspects. There was no pressure to “hurry up” on my decisions nor was there any pressure to make it more expensive. They helped me design exactly what I wanted and it turned out absolutely gorgeous. What was impressive was the way the staff worked as a team. I went in one day and Phillip wasn’t in but Sandy was and she was the one who actually showed me a ring on display that I ended up basing my ring design on.Another worry I had in finding a new jeweler was trustworthiness. At first I was apprehensive (as I usually don’t trust many people/businesses) but as time went on, any doubts quickly dissipated and I ABSOLUTELY TRUST Coffin & Trout. After the holidays, I have a couple of more projects I’ll be doing with them as I have every confidence that they will help me create pieces that I’ll be proud to hand down to my kids & grandchildren.Coffin & Trout = professional, trustworthy, talented jewelers, providing great workmanship, and a pleasure to work with. Thank you Phillip and company!
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December 2023 by Jeremy Guay
My experience at Coffin & Trout was absolutely wonderful, and Griselda played a crucial role in making it great. Unlike other Rolex authorized dealers, which often came across as snobbish, C&T was the complete opposite. Griselda possesses excellent knowledge of the Rolex world and is incredibly personable. I wholeheartedly recommend them without hesitation.
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November 2023 by Yashar Z.
I wanted to take a moment and thank coffinandtrout for their spectacular products and terrific customer service. special thanks to Philip for great level of communication and customer service. also, special thanks to Dean for his great care at the time of my visit and his assistance with adjusting my new watch. Very pleased with my purchase and I look forward to my next purchase in 2024.
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November 2023 by Jesus Najera
Loved the creativity of the jewelry and the amazing customer service this store provides. They’re definitely above and beyond what I expected. Phillip was very helpful and knowledgeable. Delivery of my watch was fast, and as smooth as can be. I can’t express how great this jewelry is and they’ve earned a lifelong customer!
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November 2023 by sam tomaine
I’ve tried many other Rolex dealers in the area including Scottsdale. Your business not only was the largest but also the most knowledgeable and a warm reception to boot. Phil could not have been nicer and spent so much time with me explaining the process of getting my Rolex serviced to every detail. I was shown the area where the service takes place and other services you have to offer. The watch was completed in a timely manner and looks like new! Thank you all. Hope to do business again soon when other watches become available for purchase. The gentleman who tested my watch was very nice also.
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October 2023 by Anthony L.
Expectations met and EXCEEDED! Phillip is knowledgeable and wonderful--same for the entire staff. Would recommend to anyone without reservation!
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October 2023 by Machyne82
I was recently blessed with a promotion at work and Sarah provided me with great customer service showing me my Rolex dream watch. I knew what I wanted already but have never held one. She showed my wife and I all the features and I can tell Sarah was as passionate about the watch as I am. I’m looking forward to doing business with Coffin and Trout. Good things are worth the wait. That’s what makes them special.
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October 2023 by Daniel C
I was trying to locate an authorized Rolex certified service center. This is the only service center in Maricopa county, where they don’t need to ship it abroad like Hyde Park or other Jewelers. I worked with Sandy, she gave me a quote and did all the paperwork to do the 5-10 year service. My time piece was over 20 years old. And I only wear it on the weekends occasionally, so this was it’s first major service. So it was pretty banged up and scratches all over it. The watch’s internals were fine. And they are one of the few locations in Arizona that can get it done in <60 days. Mine took about 45 days which as most know is rapid turn around. Sandy kept me up to date via text messages. When it was ready, the watch looked pristine, as if I had picked it up the 1st day. The polishing job they did removed all the scratches. And they provided a complimentary travel satchel. I also ordered an appraisal for ~45$ for insurance purposes. I’m now looking for a time piece for my wife. Highly highly recommended!!!!!