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March 2024 by Steffan Lucas
The staff was extremely rude. My wife and I ordered a large Lucky Charm ice cream with toppings. When mixing our toppings, they combined both of our ice creams, resulting in us receiving only half the amount we should have had mixed in. My wife mentioned it, and they became annoyed with her, making her feel like the bad guy. It was so awkward and uncomfortable that we just cut our losses. No one smiled, no one greeted us; they looked extremely annoyed by our existence.
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March 2024 by kris apps
Unfortunately, our today’s purchase of strawberry ice cream was not up to standard. We found a small iron particle in the ice cream, which is concerning and unacceptable for food products. This incident poses a potential health risk, and I believe it should be addressed immediately to ensure food safety for all customers.
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September 2023 by Scott T
I love cold stone! What is the deal with those sizes? Like it, love it, gotta have it!Mix ins are the best. Signature creations make it simple
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July 2023 by Jennifer G.
We used to get all of our ice cream cakes from Cold Stone because they were so yummy! Today we went and picked one up for my cousins birthday. I didn't look too closely at it because we've never had a problem before. We had them write Happy Birthday and bag it up. Got home and was so disappointed. I don't care that the writing was sloppy and small but the size of the cake (this was labeled as the large) was so much smaller than it is to be and the fudge ganache was barely there. I hope this isn't the new norm for how much these cost nowadays.
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July 2023 by Theo Bunker
2 female employees are to blame for the 1 star rating! The first impression was that the employee scratching her head was visibly annoyed by customers entering. As well, it never occurred to her to go wash her hands. The other employee was a blonde who displayed an angry face straight away, while simultaneously exhibiting a RUDE attitude throughout the entire ordering process. She was so disgruntled that she was aggressively clanking our ice cream around, of which, she got one of our orders wrong. First and Last time at this location! It was our pleasure to leave a Zero Tip!!!!! A fellow customer held the door open for us on the way out and he told us to have a good night! His kindness was greatly appreciated! This occurred at the Stone Cold Creamery on Alma School Rd. in Chandler, AZ.
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July 2023 by Brittany DeVito
Found the staff to be rude. I went into get a cake because my sister just got engaged this morning. I was so excited. I told them what I wanted it to say & asked if they could make the "o" look like a diamond ring, I had a picture from online. I legit was just asking them to basically draw 2 diagonal lines with a flat top. They unapologetically refused, just brought down my excited/good mood. So unfriendly & unwilling to put in minimal effort.Update: I went to Brusters & they did the cake exactly how I wanted. They were incredibly friendly also. The 2 experiences were like night & day. If you need a cake for a special occasion don't waste your time at Coldstone, head down the street to Brusters for exceptional service.
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June 2023 by charles jackson
The staff was extremely rude. I will never spend a dollar at the Chandler location on alma school/ queen creek.Absolutely ridiculous service!
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May 2023 by Sabrina W.
Stopped by this Cold Stone, staff was fine and the icecream was typical but the store is disgusting. This location needs a serious deep clean. The floors were messy, the walls had icecream drippings, the display cases look like they haven't been wiped down in months, the bathroom was dirty. Owner or manager, please do a deep clean on this location!
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March 2023 by Carlos H.
Came here for desert. The staff was great, good service. Got the mint chocolate chip and strawberry banana ice cream. Cold stone never disappoints and always hits the spot after a good meal. Highly recommend if you like ice cream.
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March 2023 by Sanath B
Very nice ice creams of many varieties and they taste great. Nice place to visit with family and friends.
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December 2022 by Irina Agapova
I just wanted to thank Finn for outstanding service. We stopped to buy our favorite cheesecake ice cream with raspberry topping. This attentive, smiling young man made our day happier. I want every employee in this company to be as caring and considerate as he is. Thank you very much!
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December 2022 by Jennie Goff
I have ordered online numerous times and always satisfied with what we receive. No issues.
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November 2022 by Adrian C.
Very much rude . The girl with glasses and blonde hair was being rude and all I asked for was simple just small ice cream with no toppings even had an attitude when I repeated twice I wanted a lid for it to be to go . Ice cream was good but I just can't deal with rude service
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September 2022 by Alyssia D
They are so rude! They couldn’t return a product i didn’t like.. so I had to buy a new one, they didn’t give me the back the ice cream I didn’t like. So I basically paid for 3 ice creams and only received two.. (I could have gave the my other to my brother if I had known they would trashed it for good sake I bought it) when she gave me the second ice cream she gave me a smaller cup then the first one. They she tried arguing with me say I was one who threw the ice cream away.. this place doesn’t even deserve a one star!
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September 2022 by Brandon
Yeah don't order from here. Literally awful service. Got Door dash and ordered the cake batter batter and they charged full price just to leave out the brownie and cookies. Instead of scamming people out of what they ordered, just cancel. Go to Handel's instead, at least they give you what you order, thanks for the vanilla ice cream I guess? Never ordering again.
