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August 2023 by N Ro
Kieran was an amazing associate that helped us find sizes, was very pleasant to work with and friendly.
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July 2023 by TJ Vazquez
Don’t know what happened over the last couple months but their service has really gone down and it’s disappointing to see that they focus on projects instead of customers. Management needs to readjust.
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April 2023 by esteward Fonseca
Great place to get my princess her birthday shoes!!
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March 2023 by Nicole C.
my sister and I went in the store this afternoon just doing some shopping and having some sister time. there was an associate who's name I didn't catch, but their associate number (from the receipt) is 440445, they were FANTASTIC. there was a pair of shoes my sister wanted that we couldn't find on the shelves, they looked in the back and found her size AND came back with another wonderful suggestion that we also purchased. they were incredibly helpful, I myself am not normally a converse girl but even I picked up 2 pairs. 10/10 they were so helpful and patient, I wish nothing but the best for that associate.
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February 2023 by Michelle Hamner
I am giving them one star because I didn't appreciate the 0 customer service. 2 employees saw me walk in and didn't even acknowledge me or ask if I needed help. I don't give my business to rude. I really hope someone reads this and teaches their employees appropriate customer service. You will not be getting my business. If I could give 0 stars, I would.
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November 2022 by Sabrina Romero
This place blew my mind! Didn't know there's a LOT!!! A LOT!!! of Converse shoes in different designsI fell in love with this place and they even have a clearance area! Clothing and Shoes! They told me there's only 2 in the valley! How great is that?!
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November 2022 by Ry Bajanconcepts (bajanconcepts)
These factory stores are the way to go. This particular one was well stocked, had exactly what my daughter wanted. Customer service was on point. A little walk around from the parking lot, however, a ton of other stores to check out on the way to the Converse Factory Outlet. Very clean and organized setup. Easy to navigate and find what you need. Enjoy.
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July 2022 by Said Kharouta
Quiet. Got two pairs of shoes for my son. Back to school prerequisite.
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June 2022 by David O
I was looking for cons, not shoes. Now who do I hire to dook on my neighbors car?
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May 2022 by Mary Castillo
I Love going to the Converse Store outlet in Phoenix Az the workers are very helpful and the Store has lots of Converse to choose from Very Very nice Converse Store outlet ?✌️??
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May 2022 by paul harris
My daughter ❤️ 's this place. She got 2 pair of shoes and walked away smiling ?.
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May 2022 by Evelyn Woodard
I caught a nice 40% off sale on some great t-shirts.
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April 2022 by Lori Gonzales
I just love love converse can't afford them but the one time I could shoes that change your life for the better and the girls and guys at Converse Factory are completely helpful not overly helpful just absolutely perfect the visit and my purchase was and is one of my favorites places and shoes you see I have RA and my feet hurt and swell nothing else is so comfortable Now don't be fooled about buying FAKE CONVERSE on EBAY because I was because they were so so so cheap I knew right away when I walked in them.
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March 2022 by Ruby R.
Went in for a new pair of chucks for my birthday, walked up to the counter with my shoes and socks, I asked if they have a birthday discount. The young lady said no not unless it's an email so I said well let me check my email not more than two minutes I said oh I found it and she said, sorry it's already processed. I was shocked because she knew I was looking for the email and she totally disregarded me, I just told her please just refund us, and then she says she can re do the transaction and at that point she had an attitude and I was irritated. I said, just refund me, so she throws the money on the counter towards my husband. No customer service at all! Tried calling the corporate office and they really didn't care. Sucks.
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January 2022 by Gladys V.
rude and unprofessional over the phone. Need to be more aware of their inventory and how they talk to customers.
